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  • Help Desk Technician

    Cipriani 3.9company rating

    Technical support engineer job in New York, NY

    The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. ESSENTIAL FUNCTIONS AND DUTIES: Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment Evaluate business impact and determine the appropriate resolution or escalation path Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues Perform user account setup, password resets, access provisioning, and basic identity management Escalate issues to Level 2/3 support teams with complete and accurate documentation Maintain detailed ticket notes, resolutions, and knowledge base documentation Monitor and manage ticket queues to ensure SLA response and resolution standards are met Assist with employee onboarding and offboarding, including device setup and access provisioning Support asset management activities, including inventory tagging, tracking, and audits Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment Deliver timely status updates and clear communication to end users throughout the support lifecycle KNOWLEDGE, EXPERIENCE AND SKILLS: 1-3 years of experience in IT support or help desk roles Working knowledge of Windows and mac OS environments Experience with ticketing systems; Zoho Desk experience strongly preferred Familiarity with Microsoft 365 and Google Workspace environments Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred Strong written and verbal communication skills with the ability to explain technical concepts clearly Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus Operating Systems: Windows, iOS, Android, mac OS Productivity Suite: Microsoft 365, Google Workspace Ticketing System: Zoho Desk Identity & Access: Active Directory, Azure AD Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment Collaboration Tools: Teams, Zoom PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to sit or stand for extended periods while providing technical support Ability to lift, carry, and move IT equipment weighing up to 50 pounds Dexterity to set up, configure, and troubleshoot hardware and peripherals Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management Capability to work in a fast-paced, on-site support environment INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
    $55k-78k yearly est. 14h ago
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  • Desktop Support Specialist

    Teceze

    Technical support engineer job in New York, NY

    Hi, 🚀 New Opportunity - Desktop Support Specialist🚀 We're working with a leading global tech organization that is looking for an experienced Desktop Support Engineer to join their team in Midtown, Manhattan, NY. Job Title: Desktop Support Specialist Location : Midtown, Manhattan, NY Overview We are looking for a dedicated and proactive Desktop Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals. Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments. Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti. Diagnose and resolve hardware, software, and network connectivity issues efficiently. Support Active Directory, user account management, and access permissions. Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations. Assist in system imaging, migration, and data backup/recovery. Provide support for mobile devices and MDM platforms such as Microsoft Intune. Collaborate with other IT teams to escalate and resolve advanced technical issues. Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools. Manage IT assets and ensure inventory accuracy and compliance with company standards. Technical Skills Desktop and Deskside Support Windows OS, mac OS, and Microsoft Office Suite SCCM / Intune / Ivanti Active Directory, DHCP, DNS, and VPN Mobile Device Management (MDM) ServiceNow / Help Desk Systems Troubleshooting and Root Cause Analysis Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers) Backup and Data Recovery Solutions Software Installation & Operational Testing Qualifications & Skills 2 years of experience in desktop or IT support roles. Strong troubleshooting and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project in Midtown, Manhattan, NY.
    $43k-63k yearly est. 1d ago
  • Forward Deployment Engineer Housing

    Recruiting From Scratch

    Technical support engineer job in New York, NY

    Who is Recruiting from Scratch Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top‑tier candidates who are not only highly skilled but also the right fit for the company's culture and vision. Our mission is simple: place the best people in the right roles to drive long‑term success for both clients and candidates. Location New York, NY (Onsite 5 Days/Week) Company Stage of Funding Series E, Venture‑Backed Office Type Onsite Salary $120,000 - $200,000 USD Company Description We're representing a fast‑growing AI company transforming how housing and healthcare organizations operate. Their platform integrates deeply into existing workflows to automate communication, reduce manual work, and streamline critical processes like appointment scheduling, leasing, maintenance coordination, and more. They recently raised a $250M Series E led by Andreessen Horowitz, fueling rapid expansion as they continue to scale AI solutions across essential industries. What You Will Do As a Forward Deployed Engineer, you'll sit at the intersection of engineering, product, and customer operations. You'll manage new product launches, work directly with clients and internal teams, and ensure deployments run smoothly while continuously improving systems through data‑driven insights. Key Responsibilities Program manage product launches and lead internal product knowledge sessions. Build enablement materials and train internal and client teams on new features. Use SQL and BI tools to monitor product health and resolve configuration issues. Partner across Support, AI Ops, Product, and Engineering to improve product performance. Act as Voice of the Customer, synthesizing feedback from support tickets, user sessions, surveys, and client conversations. Conduct discovery sessions with new clients to understand needs and ensure successful implementation. Move quickly and operate autonomously in a high‑intensity, fast‑growing environment. Ideal Candidate Background 3+ years of experience in an early‑stage startup or operational/generalist role. Demonstrated success launching or supporting software products with real business impact. Strong SQL and data analysis proficiency. Comfortable working in ambiguity and solving problems independently. High ownership mentality with a bias toward action. Excellent communication skills across technical and non‑technical teams. Willingness to work onsite at the NYC HQ 5 days/week. Preferred Experience in product management, customer success engineering, or technical consulting. Familiarity with AI products, SaaS platforms, or enterprise integrations. Strong analytical skills with ability to turn insights into actionable product improvements. Compensation and Benefits and Other Things Base Salary: $120K-$200K Equity included 100% employer‑paid Medical, Dental, Vision Fully paid parental leave 401(k) plan Commuter benefits & monthly fitness stipend Unlimited vacation + paid holidays Catered lunch, stocked office kitchen, and regular company events Relocation assistance available Salary Range: $120,000-$200,000 base. #J-18808-Ljbffr
    $120k-200k yearly 1d ago
  • IT Help Desk Asset Technician

    Capital Rx 4.1company rating

    Technical support engineer job in New York, NY

    About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: NYC Office (4 days/week required) Position Summary: The IT Help Desk Asset Technicianassistsin managing our ticketing system, MDM software, and all IT equipment tracking/deployment. Position Responsibilities: Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company Collaborate with HR team to retrieve equipment from Collaboratewith internal partner teams toidentifycompliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows;identifyand present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasingandretrieving ofequipment,upgrades,asset tagging,etc. Promptly respond to user requests via ticketing system/phone calls/IM Assistusers with access/system issues Write and update documentation for user reference Help build andestablishprocedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Required Qualifications: 2+Yearsexperiencein a Help Desk role (preferably in a medium or larger company) Acustomer-orientedapproach to problem resolution Experience maintaining IT Assets within asset management software Process, intake, and manage hardware repairs Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only) Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
    $24-28 hourly 7d ago
  • Forward-Deployed Engineer

    Stigg Inc.

    Technical support engineer job in New York, NY

    At Stigg, we're reinventing how software companies manage pricing and packaging, making it effortless, flexible, and developer-first. We're building for builders: the engineering and product teams shaping the next generation of SaaS. Trusted by companies like Miro, Webflow, PagerDuty, Upwork, Qlik, and Productboard, Stigg helps high‑scale teams turn monetization into a growth engine instead of a bottleneck. Now we're looking for a hands‑on and customer‑focused Forward‑Deployed Engineer who thrives at the intersection of product, code, and customer. If you love combining engineering depth with hands‑on impact, this role will excite you - you'll work directly with leading SaaS companies, guiding them from sandbox to production and seeing your code ship live in days, not months. You'll alternate between building integrations, solving open‑ended problems, and shaping Stigg's product based on real‑world customer needs. What you'll do You own the most critical milestone: production go‑live. You work directly with customers and see your solutions in action. You unstick revenue instead of waiting on backlogs. You join a team that treats post‑sales as a revenue engine, not a cost center. You'll build deep, hands‑on experience with real customer systems while shaping how modern SaaS companies launch and monetize. Who you are Lead post‑sales implementations from sandbox to production. Partner directly with customers to architect solutions, unblock integrations, and accelerate time‑to‑value. Collaborate with Technical Account Managers (TAMs) to ensure smooth onboarding, training, and long‑term success after go‑live. Design and implement integrations using Stigg's SDKs, APIs, webhooks, and usage models. Build and maintain migration scripts, wrappers, and internal tooling to unblock go‑lives. Troubleshoot and debug complex customer issues, collaborating with R&D when needed. Document integration patterns and best practices to scale future deployments. Partner cross‑functionally with Product, Engineering, and GTM teams to surface real‑world feedback that shapes our roadmap. Requirements 3+ years in software engineering, ideally in a start‑up or fast‑paced environment. Fluency across multiple stacks (Node.js, Java, Ruby, Python, TypeScript, React, etc.). Experience with APIs, SDKs, auth flows, or billing/entitlement systems. Strong understanding of cloud and distributed systems. High empathy for customers. Clear communicator who bridges technical and business teams. Bonus: background in SaaS monetization, feature flags, or observability tools. How We Measure Success Fast, reliable customer go‑lives from kickoff to production. Escalations handled proactively by the FDE team. High customer satisfaction post‑implementation. Why You'll Love Working at Stigg Stigg is transforming how modern software companies sell and monetize. Our APIs power the monetization infrastructure behind some of the fastest‑growing SaaS products in the world. Joining now means joining the core team that will shape the category, and the conversations driving it. You'll have real ownership, creative freedom, and a front‑row seat to how the world's best software companies think about pricing, packaging, and go‑to‑market. Benefits Stock options, competitive salary, latest MacBook Pro, amazing dog‑friendly office, and great team vibes. Office / Remote We work mostly together at the office to foster collaboration and creativity. This role is based in our Williamsburg, New York office, with 4 days a week on‑site and flexibility for 1 remote day. We're happy to help with commute, workspace setup, and anything else that helps you feel at home. Join us as a Forward Deployed Engineer and partner with customers to design, build, and roll out monetization that works - end to end. #J-18808-Ljbffr
    $92k-128k yearly est. 1d ago
  • Forward Deployed Engineer

    Reflection Ai

    Technical support engineer job in New York, NY

    Our Mission Reflection's mission is to build open superintelligence and make it accessible to all. We're developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. Role Overview We're looking for a core member of Reflection's Applied AI team to drive our Forward Deployed Engineering efforts with enterprise customers. This team works hands‑on to translate advanced AI research into high‑impact, real‑world applications. As a Forward Deployed Engineer, you will own the technical strategy and delivery of agentic systems from initial customer discovery through production launch. What You'll Do Partner with Deployment Strategists and Sales to understand enterprise customer needs, architect solutions, and develop transformative agentic applications. Build agentic systems using state‑of‑the‑art models, orchestrating LLM workflows, integrating with enterprise infrastructure, and deploying reliable production systems. Collaborate with research teams to adapt and fine‑tune models for customer‑specific needs. Support end‑to‑end deployments across hybrid environments (public cloud, VPC, and on‑premises), helping ensure scalability, performance, and reliability in production. Contribute to evolving playbooks, processes, and best practices as part of a growing Forward Deployed Engineering organization. What We're Looking For Strong software engineering background with experience shipping production‑grade systems (Python, Typescript) Proven track record of deploying enterprise software in cloud or hybrid environments using modern DevOps practices (Docker, Kubernetes, and CI/CD). Deep understanding of machine learning concepts and hands‑on experience with modern AI stacks, including vector databases, RAG pipelines, agent orchestration, evaluations, and fine‑tuning. 3+ years of software engineering experience delivering AI‑driven enterprise solutions (e.g., Forward Deployed Engineer, Software Engineer, or Applied AI Engineer). Demonstrated ability and interest to work in customer‑facing environments, understanding user needs, architecting solutions for real business problems, and delivering tangible outcomes. Self‑starter with high agency and ownership, excelling in fast‑paced startup environments where playbooks are still being written. What We Offer: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent‑dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. Top‑tier compensation: Salary and equity structured to recognize and retain the best talent globally. Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off‑sites and team celebrations. #J-18808-Ljbffr
    $92k-128k yearly est. 5d ago
  • Forward Deployed AI Engineer

    Charta Health

    Technical support engineer job in New York, NY

    As a Forward Deployed AI Engineer at Charta, you'll play a pivotal role in deploying, customizing, and optimizing cutting-edge generative AI healthcare solutions directly for our clients. At Charta, we're pioneering a transformative approach to healthcare billing through the power of generative AI. Our mission is to revolutionize this critical yet often cumbersome aspect of healthcare, empowering medical billers and coders with tools that elevate their efficiency by leaps and bounds. Our innovative AI technology enables these professionals to operate at an astounding 10x to 100x more efficiently, while significantly reducing operational costs to just 2% of the standard expense. In an industry where the focus should rightly be on patient care and clinical services, Charta steps in to ensure that healthcare providers are unburdened from the complexities of non-clinical operations. Our cutting-edge solutions are designed to handle the intricacies of the revenue cycle, freeing up healthcare professionals to concentrate on what they do best - caring for patients. Our vision at Charta is to create a seamless, efficient, and cost-effective billing process that is invisible yet indispensable. By entrusting us with the operational challenges, healthcare providers can redirect their resources and attention towards patient-centric services, secure in the knowledge that their billing needs are expertly managed. Join us in our journey to redefine healthcare billing, and be a part of a team that's making a tangible difference in the world of healthcare. About the Opportunity As a Forward Deployed AI Engineer at Charta Health, you will be at the forefront of deploying and customizing AI-powered solutions for our clients. You will work directly with healthcare providers to understand their unique challenges and translate them into practical, data-driven solutions using AI and machine learning. This role requires a blend of technical expertise, problem-solving skills, and a strong customer-centric mindset. You will thrive in a dynamic environment, rapidly deploying and iterating on solutions to deliver immediate value. What You'll Do: Collaborate closely with healthcare clients to understand their workflows and identify opportunities to leverage AI and machine learning. Customize and deploy Charta Health's AI-driven platforms to address specific client needs. Rapidly prototype and iterate on solutions, adapting to client feedback and evolving requirements. Break down complex projects into actionable steps and deliver results in ambiguous environments. Explore and integrate a wide range of AI/ML technologies, adapting to the diverse needs of our clients. Provide technical expertise and support to clients, ensuring successful deployment and adoption of our solutions. Work closely with our internal engineering team to provide feedback and contribute to product development. Stay up-to-date with the latest advancements in AI/ML and their applications in healthcare. You'd be a great fit if you have: Proficiency and practical coding skills, with a focus on delivering tangible results. Adaptability and the ability to quickly learn and master new technologies and concepts. A priority on delivering business value over solving purely theoretical challenges. A desire to explore a wide range of technologies and problems, rather than specializing in one area. The ability to thrive in ambiguous environments and rapidly produce results. The ability to excel at breaking down complex projects into actionable steps. Resilience and resourcefulness, allowing you to overcome obstacles and find creative solutions. Ambition and a desire for a high-growth opportunity. Strong emotional intelligence, excellent communication, and interpersonal skills. Excitement about working with external customers and building strong relationships. A genuine interest in the medical field and a passion for improving healthcare. Nice to Have: Experience and/or demonstrated interest in healthcare Proficiency in Python. Experience with Large Language Models (LLMs) and prompt engineering. Experience with neural networks and machine learning What We Offer: Competitive salary and comprehensive benefits package, including health, dental, and vision. Equity & growth opportunities in a fast-growing, innovative tech startup. Ongoing professional development and access to cutting-edge AI and healthcare tools. Lively, in-person work culture at our SF Headquarters or NYC office. $120,000 - $250,000 USD depending on experience + Equity + Benefits Join us in our mission to transform healthcare through innovation! Our Commitment to Diversity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $120k-250k yearly 1d ago
  • IT Helpdesk Support Analyst

    Teksystems 4.4company rating

    Technical support engineer job in Jersey City, NJ

    - Logs incidents and service requests and maintains relevant records - Perform equipment installs and software upgrades, install software and resolve various IT related problems. Equipment includes Laptops and workstation - Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications.- Manage desktop hardware and software deployments - Identify and learn appropriate software and hardware Infrastructure standards used and supported by the organization - Manage desktop hardware and software deployments. - Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. - Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues - Ensure all infrastructure purchased and configured adheres to Infrastructure standards. - Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost. 5+ years of experience *Skills* Help desk support, Ticketing system, Windows 10, Microsoft office *Top Skills Details* Help desk support,Ticketing system,Windows 10 *Additional Skills & Qualifications* - Ticket support *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of Jersey City, NJ. *Pay and Benefits*The pay range for this position is $22.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Jersey City,NJ. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $22-30 hourly 4d ago
  • Computer Vision/ML Engineer

    Norbert Health

    Technical support engineer job in New York, NY

    The company Norbert is building autonomous robots that deliver healthcare. Our AI sensing platform mounts on mobile robots and does the work of a care team member-rounding on patients, capturing vitals without contact (FDA-cleared for pulse and respiratory rate, more in the pipeline), running assessments, documenting to the EMR, and escalating when something's wrong. Autonomously. We're not building demos. We're deployed in real facilities today, monitoring hundreds of patients daily. We're solving one of healthcare's hardest problems: a global nursing shortage that will hit 40% by 2030. We're a small, international team backed by top-tier VCs, with offices in Brooklyn and Paris. We ship things that matter. The position We are looking for our lead deep learning engineer to spearhead the development of our groundbreaking sensing technology. What you will do: Design, fine-tune, and deploy computer vision models (YOLO, InsightFace, MediaPipe, facial landmark detection, object tracking, pose estimation) for real-time inference on the edge Optimize models for embedded deployment using quantization, pruning, TensorRT, and NVIDIA Triton Build and maintain MLOps pipelines for model training, validation, and performance monitoring Develop video processing pipelines that integrate with both classical signal processing and ML based vital sign extraction Establish engineering best practices and help reduce technical debt as we scale Contribute to the architecture and implementation of the computer vision stack from research to production What we look for: Master's or PhD degree in Machine learning / Computer vision Strong fundamentals: data structures, CV algorithms, and systems programming Strong C++ skills - this is critical for our edge deployment pipeline Solid Python proficiency for ML experimentation and tooling Ability to work independently, solve complex problems, and drive projects to completion 5+ years experience deploying computer vision models to production, ideally on resource-constrained devices Experience with PyTorch and model optimization for edge AI Proven ability to take models from research to production on embedded hardware Nice to haves: Experience with NVIDIA Jetson platform, TensorRT, or Triton Inference Server MLOps experience (experiment tracking, model versioning, performance monitoring) Experience with sensor fusion (RGB, IR, depth cameras) Background in medical devices, regulated environments, or healthcare applications Experience working in fast-moving early-stage environments What we offer: Real impact: your code provides care for patients today High autonomy and technical ownership - you'll shape our computer vision architecture Work at the intersection of cutting-edge AI, edge computing, and healthcare A talented, excellent, diverse and international team Cutting-edge stack: embedded AI, robotics, LLMs, multimodal sensing Talented, international team tackling meaningful problems in remote patient monitoring Competitive salary and equity Transparent, mission-driven culture focused on continuous learning #J-18808-Ljbffr
    $85k-115k yearly est. 2d ago
  • Automation Systems Engineer II

    Mini-Circuits 4.1company rating

    Technical support engineer job in New York, NY

    Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With design, sales, and manufacturing locations in over 30 countries, Mini-Circuits' products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement, and imaging applications, including military communication, guidance, and electronic countermeasure systems, commercial, scientific, military land, sea, and aircraft; automotive systems, medical systems, and industrial test equipment. Mini-Circuits sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, and sales representatives, as well as through our extensive website. Position Summary Design, validate, and scale automated production test systems and robotic device handlers for RF and Microwave components. This role is responsible for enabling standardized architectures, throughput improvement, global alignment, and long-term scalability of automated test processes. Salary Range $100,000 - $125,000 per year Job Function Define, design, and validate standardized robotic test handlers, adaptable across multiple RF product lines. Drive new handler integrations and improvements, document FPY, OEE, and operator experience metrics. Collaborate with global teams (Brooklyn, Florida, India, Malaysia) to ensure alignment, backup-site readiness, and standardized deployment. System Design & Development Analyze test and assembly processes to identify candidates for automation based on capacity, efficiency, and process control needs. Develop scalable, modular designs for automated handlers, including mechanical, electrical, vision, and control systems. Specify and integrate sensors (vision, position, presence), robotic arms, conveyors, and fixturing for precision RF component handling. Incorporate RF test-specific requirements (grounding, thermal, high-frequency probing, shielding). Prepare proposals, resource/budget estimates, and project plans for new automation initiatives. Lead cross-functional reviews and maintain stakeholder communication from concept to qualification. Manage vendor engagement, procurement, build, and qualification of handler systems. Documentation & Training Create system specifications, qualification/buy-off plans, operation and maintenance procedures. Train users and support personnel on deployed automation platforms. Drive continuous improvement in throughput, FPY, reliability, and maintainability. Track and implement engineering changes and upgrades into future designs. Stay current with emerging automation technologies (vision, robotics, motion systems, AI-driven inspection) and evaluate for Mini-Circuits applications. Qualifications BS/MS degree in Mechanical, Electrical, Mechatronics, or Control Systems Engineering. Minimum 5 years of relevant experience. Experience with robotic systems, automated handlers, or precision motion/vision-based automation. Familiarity with high-mix/low-to-medium volume manufacturing environments. Controls programming experience (PLC, microcontrollers in C/C++, or equivalent). Data collection and analysis skills (Excel, JMP, Python). Preferred Knowledge Experience with automated inspection systems (AOI, Keyence, Cognex vision). Knowledge of RF test process requirements and challenges. Conveyor/robot integration, pneumatic actuators, precision fixturing. Understanding of Lean Manufacturing, OEE analysis, and ROI calculations. Exposure to manufacturing ERP and PLM systems (SAP, Arena PLM, etc.). Skills Strong communication and documentation skills. Ability to lead cross-functional teams and vendor collaborations. Capable of balancing hands‑on design/build/debug with strategic project leadership. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Requirements/Skills Must be a US citizen or US permanent resident Ability and willingness to abide by Company's Code of Conduct Occasional travel, some overnight, as required Benefits Comprehensive Medical, Dental, and Vision plans 401(K) and Profit‑Sharing Programs Disability Insurance Life Insurance Employer‑Sponsored Wellness Plans Hospital & Accident Indemnity Insurance Employee Benefit Advocate & Employee Assistance Program ul> Disclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management's discretion. Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy‑related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law. #J-18808-Ljbffr
    $100k-125k yearly 4d ago
  • Junior Backend Engineer for Scalable Systems

    Uber 4.9company rating

    Technical support engineer job in New York, NY

    A leading transportation technology company in Sunnyvale is seeking a backend engineer to build and optimize services for global products. You will design and implement code, collaborate with various teams, and take ownership of your projects. This role requires a computer science degree and expertise in programming languages such as Java or Python. The position offers competitive salary and benefits, including eligibility for bonuses and equity, emphasizing a hybrid work model. #J-18808-Ljbffr
    $54k-79k yearly est. 2d ago
  • Solutions Engineer

    Braintrust

    Technical support engineer job in New York, NY

    About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release. About the role We are looking to hire a solutions engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI. What you'll do Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility Deliver product and technical presentations to potential and existing customers Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material Ideal candidate credentials 5+ years of experience as a sales engineer or in solutions consulting Ability to connect a customer's specific problems to Braintrust's solutions Proficiency in Typescript and Python Has written prompts / tinkered with GPT models and apps Benefits include Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off < Competitive salary and equity AI Stipend Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr
    $88k-126k yearly est. 4d ago
  • System Engineer

    Clark Davis Associates 4.4company rating

    Technical support engineer job in Bridgewater, NJ

    Pharmaceutical Company, 40 per hour, Bridgewater, 6 month contract, ON SITE US CITIZEN OR GREEN CARD ONLY NO C2C NO CORP TO CORP FIVE PLUS YEARS EXPERIENCE MUST HAVE PHARMA EXPERIENCE The Systems Engineer is responsible for managing day-to-day end user support for users as well as Servers (on-prem/cloud), networking, telecommunications & cyber security tools in the Pharmaceuticals North American GMP compliant sites, including Data Centers, Cloud, Network, Communication link services 3 - 5 years' experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment. Knowledgeable of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems) 3-5 years of hands-on experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation. As part of a team, works to maintain Juniper network infrastructure, including all configuration and maintenance; Owns responsibility for multi-site Aruba WiFi infrastructure. Has working knowledge of Microsoft 365 and Microsoft Teams rooms (conferencing systems) Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances. Maintain hardware inventories of endpoint devices, servers, network equipment, GMP assets and applications Author, revise or update approved documentation and SOP's following established change control and regulatory compliance procedures Ensure 100% compliance with GMP policies and procedures
    $79k-112k yearly est. 2d ago
  • Forward Deployed AI Engineer, Enterprise

    Scale Ai, Inc. 4.1company rating

    Technical support engineer job in New York, NY

    About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. Role Overview As a Forward Deployed AI Engineer on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, architect custom AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a hands-on technical role that combines deep engineering expertise with customer-facing problem solving. You'll work directly with customer engineering teams to integrate AI into their critical workflows. Key Responsibilities Customer Integration & Deployment Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows Deploy and configure AI models and agents within customer security and compliance boundaries AI Agent Development Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation Architect multi-agent systems that orchestrate between different models, tools, and data sources Implement evaluation frameworks to measure agent performance and iterate toward business objectives Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement Prompt Engineering & Optimization Create sophisticated prompt engineering strategies optimized for customer-specific domains and data Build and maintain prompt libraries, templates, and best practices for customer use cases Conduct systematic prompt experimentation and A/B testing to improve model outputs Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate Technical Leadership & Collaboration Serve as the primary technical point of contact for strategic enterprise accounts Collaborate with customer data scientists, ML engineers, and software developers to ensure smooth integration Provide technical training and knowledge transfer to customer teams Work closely with Scale's product and engineering teams to translate customer needs into product improvements Document technical architectures, integration patterns, and best practices Problem Solving & Innovation Debug complex technical issues across the entire stack, from data pipelines to model outputs Rapidly prototype solutions to unblock customers and prove out new use cases Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems Identify opportunities for productization based on common customer patterns Required Qualifications 4+ years of software engineering experience with strong fundamentals in data structures, algorithms, and system design Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API) Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure Proven ability to work with customers in a technical consulting, solutions engineering, or product engineering role Strong problem-solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences Preferred Qualifications Deep understanding of LLMs including prompting techniques, fine-tuning, embeddings, and RAG architectures Experience building and deploying AI agents or autonomous systems in production Background in machine learning, with hands-on experience training or fine-tuning models Familiarity with enterprise security, compliance, and governance requirements (SOC 2, GDPR, HIPAA) Experience with containerization (Docker, Kubernetes) and CI/CD pipelines Knowledge of vector databases and semantic search systems Previous work in a forward deployed, field engineering, or technical account management role Domain expertise in verticals like finance, healthcare, government, or manufacturing Contributions to open-source AI/ML projects Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$179,400-$224,250 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
    $179.4k-224.3k yearly 3d ago
  • Patient Relations Support Specialist

    NYC Health + Hospitals/Correctional Health Services 4.7company rating

    Technical support engineer job in New York, NY

    NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island. Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails. Examples of work: Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database. Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items. Answer incoming calls, compose email identifying case as a complaint and/or request. Review voicemails, transcribing messages and email. Enter and update new cases into the Patient Relations database. Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies. Complete day-end reconciliation of inquiries received, assigned and sent. Perform additional tasks as assigned. Minimum Qualifications: 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, 2. A satisfactory combination of education, training and experience. NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs
    $40k-61k yearly est. 4d ago
  • Frontend Deployed Engineer

    Buildwithfern

    Technical support engineer job in New York, NY

    About Fern: At Fern, we believe every software company should offer a world-class API. We're building the toolkit to make that possible. We enable customers like Square, ElevenLabs, Webflow, and Intercom to offer a best-in-class developer (DX) and agent experiences (AX). Our team is primarily ex-Palantir and ex-founders, working together from our office in Williamsburg, Brooklyn. We give builders the autonomy to take ownership, the speed to move quickly, and the support to do the best work of their careers. Fern is growing more than 5x year-over-year, is at the Series A stage, and has raised over $10M from Bessemer and Y Combinator. Why you should work here: Experience a hyper-growth startup: Join a top-decile growth company early. You'll get firsthand exposure to how a startup scales with visibility into product, engineering, design, and go-to-market. Thinking of founding a startup someday? This is the place to learn. High trust and autonomy: You'll have ownership over meaningful projects from day one, with the freedom to shape technical decisions and influence product direction. We trust engineers to figure out the best path forward-without micromanagement. We move quick: Your code will ship quickly and be used by our customers within days (and sometimes hours). We prioritize shipping fast, and invest in the developer experience toolchain to make that possible. Few meetings and bureaucracy: No bloated sprint rituals or unnecessary status updates. Just clear priorities, thoughtful async communication, and space to build. Palantir-inspired customer obsession: Many of our engineers come from Palantir and bring the same focus on solving real customer problems. You'll work directly with users to tackle their top developer priorities and shape the product through hands-on feedback. What you'll do: As a Frontend Deployed Engineer, you'll work directly with our customers to solve their highest-priority problems. You'll go deep on their use cases, build relevant products / features, and influence our product roadmap. This is a hands-on, high-impact role at the intersection of engineering and customer success. Have direct relationships with customers. Whether they're a CTO, VP of Eng, or Software Engineer, you'll be the face of Fern and the first person they turn to when they need help. You'll quickly build a network within the SaaS startup community, especially among YC founders. Move fast. To support our customers, you'll work across several codebases to release bug fixes and features. For example, one day you may fix a bug related to our TypeScript SDK generator and another day you may add features to the Docs Frontend. Drive our product roadmap. When you hear a request from a customer that feels hard to build, they may be questioning an assumption we made 6 months ago or proposing a feature requiring a large engineering effort from us. You can use this customer context to build something people want.™ Build our team. We're growing, and you will work directly with the CEO, CTO, and other founding members to bring in talented engineers. What we're looking for: 3+ years of software development, ideally as a founder or forward deployed engineer Strong communicator; comfortable solving technical problems with customers TypeScript proficient with willingness to work across multiple languages Required experience with React What we're looking for - Bonus: Experience with Next.js and Vercel Experience with OpenAPI, AsyncAPI, Protobuf, Conjure (Palantir), Smithy (AWS), Coral (Amazon) Your personal GitHub profile is a deep green from commits and side projects Benefits: Prime office location in the heart of Williamsburg, Brooklyn Bonus $18,000 per year for living close to the office Free meals (breakfast, lunch, and dinner) Health, dental, and vision insurance Unlimited vacation Flexible WFH policy Domestic and international team offsites About the interview: Phone screen with a Fern engineer Three interviews: one coding, one system design, one behavioral Come onsite to meet and work with our team #J-18808-Ljbffr
    $18k yearly 5d ago
  • Information Technology Desktop Support

    Teceze

    Technical support engineer job in New York, NY

    Desktop Support Engineer - White Glove / Executive IT Support Longterm Contract Updated Job Overview (Enhanced) Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills. The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams. Key Responsibilities (Added & Enhanced Points) Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality. Provide priority incident response and proactive monitoring for executive users to minimize business disruption. Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments. Perform IMAC activities with attention to executive workspace standards and documentation. Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations. Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution. Maintain strict SLA adherence and escalation management for executive incidents. Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations. Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required. Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment. Document issues, resolutions, and best practices in the ticketing system and knowledge base. Follow security, compliance, and confidentiality standards while handling executive systems and data. Required & Preferred Skills (Refined for White Glove Support) 0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments. Strong working knowledge of Windows and mac OS operating systems. Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications. Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS). Exposure to IT asset management, ticketing systems, and vendor coordination. Prior experience supporting VIP / executive users is highly preferred. Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces. Basic exposure to data center environments, racking, cabling, and labeling is a plus. Exceptional communication, presentation, and interpersonal skills. Strong sense of ownership, discretion, and customer-first attitude. Ability to work calmly under pressure in a fast-paced, on-site executive environment.
    $42k-71k yearly est. 1d ago
  • Applied AI Engineer - Enterprise Deployment & Orchestration

    Reflection Ai

    Technical support engineer job in New York, NY

    A technology company in San Francisco seeks a Forward Deployed Engineer to lead AI-driven enterprise solutions. Responsibilities include developing production-ready systems and collaborating with research teams to meet customer needs. Ideal candidates will have a strong software engineering background, experience with cloud deployments, and a passion for innovative AI solutions. Competitive salary, equity, and comprehensive benefits are offered. #J-18808-Ljbffr
    $92k-128k yearly est. 5d ago
  • Housing Solutions Engineer - Onsite, High-Impact Role

    Recruiting From Scratch

    Technical support engineer job in New York, NY

    A premier talent firm seeks a Technical Solutions & Support Specialist to provide expert support for customer systems in New York. In this role, you will work directly with clients to ensure fast and effective solutions while collaborating closely with the internal engineering teams. The ideal candidate will have a relevant degree, excellent communication skills, and a strong technical background. Salary ranges from $80,000 to $120,000 USD, accompanied by comprehensive benefits including full medical coverage, flexible work environment, and opportunities for relocation. #J-18808-Ljbffr
    $80k-120k yearly 2d ago
  • Help Desk Support

    Teksystems 4.4company rating

    Technical support engineer job in Spring Valley, NY

    Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs. Responsibilities: Accepting, reviewing and acting on help desk tickets Providing in-person or remote technical support through email, phone and web-based platforms Pinpointing technical issues based on reported symptoms and diagnostic reports Using remote-control software to actively repair user issues Performing basic account management tasks, such as resetting passwords and adjusting key settings Training new employees or users on new software or repair processes Assisting with routine tasks, such as inventory management Creating and maintaining work logs that document customer interactions for all projects Assisting with moving from Windows 10 to Windows 11 Set up of equipment *Skills* Help desk support, Technical support, Troubleshooting, Help desk, Support, Deployment, Windows 10, Windows, Active directory, Hardware, Ticketing system, Windows server *Top Skills Details* Help desk support,Technical support,Troubleshooting *Additional Skills & Qualifications* 1-2 years of helpdesk experience High School Degree required *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Spring Valley, NY. *Pay and Benefits*The pay range for this position is $18.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Spring Valley,NY. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18-25 hourly 4d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in City of Orange, NJ?

The average technical support engineer in City of Orange, NJ earns between $62,000 and $119,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in City of Orange, NJ

$86,000

What are the biggest employers of Technical Support Engineers in City of Orange, NJ?

The biggest employers of Technical Support Engineers in City of Orange, NJ are:
  1. Eros Technologies Inc
  2. EchoStar
  3. KLA
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