Technical support engineer jobs in Frankfort, IL

Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics. Essential Duties and Responsibilities Support a 2 million square foot warehouse environment Configure/Troubleshoot desktop issues and applications Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift Provide a point of escalation and support to the Technical Infrastructure Group Participate in weekend, night, and alternate shift maintenance activities, as required Perform general system administration duties in a Windows Active Directory environment Support, maintain and administer third party applications Produce appropriate documentation for application deployment, configuration, and related processes Participate in disaster recovery planning, testing and response Perform routine preventative maintenance on all hardware on a routine and scheduled basis Perform network troubleshooting to isolate and diagnose common network problems Non-Essential Duties and Responsibilities Enforce change management and compliance processes Work as a technical resource on assigned projects Independent analysis, communication, and problem solving Position is expansive and additional responsibilities can be added Additional duties as assigned by manager Job Qualifications - Education and Experience Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments College degree preferred but not required. Minimum of 3 years working experience in a warehouse environment preferred Must have a minimum of 3 years working experience and intimate proficiency with Microsoft Technologies, IBM AIX and UNIX Must have a minimum of 3 years working experience with Active Directory administration and troubleshooting Must have experience supporting mobile email devices such as Blackberry, iPhone (and other, similar technologies) Sound working knowledge of Internet/Intranet technologies including security features Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP Working knowledge of remote access technology such as VPN or VM View Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint Must have Good verbal and written communications skills Self-motivated and directed Must have very strong problem solving skills Physical Requirements General office environment requiring ability to: stand, walk, sit for extended periods of time speak and listen to others in person and over the phone use keyboard and read from computer screen and reports lift up to 15 lbs. Safety The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others. Supervisory Responsibility None

Network & Systems Engineer (IT Generalist & Security Focus) 📍 On-site | New Lenox, IL We're partnering with a well-established organization in the healthcare industry to hire a Network and Systems Engineer - a versatile, hands-on IT professional who can manage and secure the company's full technology environment. This role is 100% on-site at the New Lenox, IL headquarters and requires daily in-person support for users, hardware, and network infrastructure. About the Role As a key member of the IT team, the Network & Systems Engineer will design, maintain, and secure the company's network and server environment while providing Tier 1 and Tier 2 support across all systems. You'll manage everything from network security and database administration to ERP support and e-commerce integrations - perfect for someone who thrives as a technical “jack of all trades.” Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, and user devices (desktops, laptops, mobile, peripherals). Administer user accounts, Active Directory/Azure AD, and Windows systems. Design, implement, and maintain LAN/WAN/Wi-Fi networks for performance and security. Configure and manage firewalls, VPNs, IDS/IPS, and security policies. Conduct network security audits, vulnerability assessments, and incident response. Support and maintain the ERP system (Prophet 21 by Epicor) including reporting, data integrity, and performance. Manage SQL Server and Microsoft Access databases - backups, tuning, and security hardening. Develop and maintain reports using SAP Crystal Reports and SQL queries. Assist with API integrations and reporting automation. Support the technical and connectivity aspects of the BigCommerce e-commerce platform. Oversee IT asset management, inventory, and hardware lifecycle. Required Skills & Experience Proven experience as a Network Engineer, Systems Engineer, or IT Generalist with a cybersecurity focus. Strong knowledge of networking (TCP/IP, routing, switching, VLANs, VPNs, firewalls). Hands-on experience with Windows OS (desktop and server) and Active Directory/Azure AD. Proficiency in SQL and Microsoft Access for database management. Experience with Prophet 21 (P21) and SAP Crystal Reports is required. Familiarity with API integrations and e-commerce platforms (BigCommerce preferred). Excellent troubleshooting, communication, and documentation skills. Must be available to work fully on-site in New Lenox, IL. Preferred Qualifications Experience with Linux systems. Familiarity with Power BI or Tableau for business intelligence. Certifications such as CompTIA Network+, Security+, CCNA, or CISSP. Knowledge of cloud networking (AWS, Azure, GCP). Scripting experience with PowerShell or Python. 💡 Why Apply? This is an exciting opportunity for a technically curious and self-driven IT professional who enjoys variety, autonomy, and making a direct impact. You'll play a vital role in maintaining secure, efficient, and modern systems that power critical operations every day.

Title: IT System Admin Industry: Construction Salary: 30-38hrW2 Duration: 12 + month contract Skills: Sys admin exp, onprem and cloud based support exp, Microsoft exp Like to have skills: Microsoft cloud/on-prem, Azure, Intune, VMware, Veeam, Jira, Autodesk, Salesforce, Meraki, SQL Overview: Collaborate with internal teams across construction operations, finance, and project management. Assist with cloud migrations, upgrades, and modernization projects. Document infrastructure details, processes, and policies.

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

Department: IT Technology Support Svcs Salary/Grade: NEX/15 Target hiring range for this position will be between $52,970-63,800 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. Job Summary: Provides endpoint technology support for Northwestern University customers. Responsible for workstation setup, end-user support, device management, and decommissioning. This includes working with university stakeholders to design, purchase, configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and provide quality workstation support to end users as requests/issues/problems are reported. Diagnoses and resolves technical issues, questions, and inquiries utilizing hardware and software testing tools and techniques. Working closely with peers and users to deliver optimum service and maintain a high level of customer satisfaction. Responsible for maintaining security standards, including, antivirus software provisioning, software patching, and encryption configuration. Also, responsible for imaging, backup, and restoration services for managed devices. Implements policies, procedures, and standards and ensures their conformance. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. * Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Partners with users on projects utilizing IT units systems to meet specific user goals. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Provide installation, configuration and troubleshooting assistance for core desktop operating systems including Microsoft Windows 7/8/10, Macintosh OS X as well as Microsoft Exchange, Microsoft Office suite and other desktop productivity application. * Performs such tasks as replacing components, use of diagnostic tools to investigate, diagnose, resolve and recover end user device issues. * Performs routine preventive maintenance tasks in accordance with established practices. * Maintain hardware and software inventories and documentation, assist in the creation of hardware replacement lifecycle plan for departments. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices. * Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments. Consultations may take place via e-mail, remote session, telephone, or in person (desk side or walk- up). Visit departments on campus to coordinate work and resolve tickets, including frequent trips across the NU campus. Miscellaneous Performs other duties as assigned. Minimum Qualifications: (Education, experience, and any other certifications or clearances) * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. * Adobe Creative Cloud Suite * OneDrive and SharePoint * Information security * LDAP * Mac OS X Operating System * Microsoft Exchange * Microsoft Teams * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Windows Operating System * Kace, Bomgar, JAMF Pro, Crowdstrike Falcon * critical thinking * judgment * problem solving * read & interpret technical drawings * Troubleshooting * organizational skills * planning Minimum Competencies: (Skills, knowledge, and abilities.) * Excellent oral and written communication skills, organizational skills, management of own time, and respect for the time of others. * Demonstrate a take ownership attitude * Ability to establish and maintain respectful and effective relationships with management, co-workers and customers. * Ability to act on own initiative to further organizational and University goals. * Demonstrated experience documenting IT related procedures & processes to improve overall team knowledge. * Demonstrated familiarity with desktop computing and support environments and Internet utility software. * Demonstrated familiarity with ITIL framework and concepts. Preferred Qualifications: (Education and experience) * Bachelor's degree in Computer Science * Certification in IT Service Management using ITIL framework. * Experience in desktop support for multiple clients. * Experience with Microsoft Configuration Manager, Intune, JAMF Pro, Crowdstrike Falcon, BitLocker, Bomgar Remote Desktop Support, Linux Preferred Competencies: (Skills, knowledge, and abilities) * Strong reasoning and problem-solving skills * Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with customers * Ability to work collaboratively in a team environment * Ability to work under pressure and consistently meet deadlines Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. **Job overview and responsibilities** The Engineer - IT Systems Field Services position is designed to grow the candidate's knowledge of United's Best Practices, tools, and processes within the Digital Technology - Field Services organization under the mentorship of senior leaders and engineers from the team. The role is responsible for managing all Digital Technology - Field Services aspects of small to medium-sized projects, helping coordinate project and resource plans, and ensuring functionality and quality of the delivered solution. They will oversee projects such as End User device (desktop/Laptop), Local Area Network (LAN), Wide Area Network (WAN), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United's IT critical infrastructure standards. The role will include interfacing between Field Services and internal & external business partners and vendors. The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of IT Critical Infrastructure standards and practices, and excellent customer service skills. The candidate must possess excellent team collaboration skills, delegate and instruct contract staff to execute the delivery of projects and tasks. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences. + Oversees DT projects and technology support for an assigned set of small regional line stations + Other sites may include customer service centers, contact centers, and all other United Airlines facilities + Duties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage + Station ownership - Establishes relationships with the leadership of the airports/stations they oversee. + This includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist. + Monitoring the service ticket queue and resolving issues or escalating to the appropriate teams. + Performs system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issues. + Attends regional project meetings and provides project tracking and analysis + Supports the integration of vendor tasks and tracks and reviews vendor deliverables + Coordinates activities with internal/external technology owners/service providers + Network Engineering, WAN Engineering, Wi-Fi Engineering, Mobility Engineering and Electrical contractors + Monitors regional Digital Technology (DT) stock levels and maintains warehouse inventory + Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA) **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree + 2+ years of relevant experience + Strong verbal and written communication skills + Technical aptitude and ability to learn new technologies + Experience leading small to mid-size projects + Ability to communicate solutions to both technical and non-technical audiences + Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer + Strong level of poise in high pressure environments + Active commitment to self-development + Knowledge of low voltage and fiber standards + Ability to travel to other United hubs / regional airports up to 50% + Ability to work fully onsite at the Chicago O'Hare International Airport + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position The base pay range for this role is $71,345.00 to $92,922.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: Handle incoming support requests from customers and prospects through various channels, such as live chat and email. Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: 1-3 years of customer service experience (software experience is a plus!) Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting Ability to reproduce and troubleshoot software and data issues reported by customers Use core knowledge and on-the-job training to respond to customer requests and queries A strong passion for teaching technology to others to set clients up to be self-sufficient Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job Excellent written and verbal communication skills A solutions oriented individual with an interest in learning new technologies Ability to be resourceful with impressive critical thinking skills Ability to be proactive and work independently. Self motivated to strive! Experience supporting Windows, IOS, and Android devices. Demonstrated ability to deal with change and be a team player Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: Competitive salary and bonus Company pays 100% of benefits, including medical, dental, vision, disability and life insurance 401k with generous company match Paid Parental Leave Hybrid work schedule - In office 2-3 times a week in our Chicago office Generous time off and paid company holidays Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Job Title: Technical Support SME Work Location: US-IL-Chicago Contract to hire Primary responsibilities include: Receive and respond to support requests from users via phone. Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required. Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool. Perform system configuration / administration. Installation of application updates on Windows PCs. Perform knowledge transfer activities to ensure that Control Center operations continue without material disruption. Document Control Center processes and procedures to create a support manual. Assist in identifying and implementing improvement opportunities. Work hours shift will be from 2:00 PM - 10:00 PM, ONSITE. Be available on an on-call basis afterhours. Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field. Work Experience: Experience must include working with and supporting Transit Oriented Software; experience in CleverCad is preferred. Knowledge of FileMaker Pro is desirable. At least 5 years of experience designing, developing, testing, implementing and maintaining applications systems and programs using standard computer programming languages or other developmental tools. Industry: Work in a public transit agency is preferred. Other Qualifications: Strong systems/ technical support experience. Possess a strong business prospective, and be an advocate of change in technology. Problem solver and innovative thinker, working well in a team environment Excellent communication and interpersonal skills with various levels within an organization. Ability to maintain a strong client/customer focus. Strong independence and decision making ability while working under pressure. Additional Information Thanks & Regards Preeti Nahar Sr. Talent & Client Acquisition Specialist Contact 510-254-3300 Ext 140

Work for an elite, global Manufacturer dedicated to excellence and has been on the forefront of technology. blue Stone has been retained by this global Manufacturer in their search for a Server Administrator. Job Description The Server Administrator is responsible for the installation, configuration and maintenance of the organization's Windows Server operating systems and all related systems software. The Server Administrator analyzes and resolves problems associated with server hardware/software and applications software and ensures scalability and appropriate integration with other systems. The Server Administrator develops, tests, implements, and maintains Windows Server and desktop images for deployment via SCCM. The Server Administrator develops, tests, implements, and maintains application deployment packages for Windows apps (server and desktop). The Server Administrator Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Qualifications 5 + years' experience in a technical support position in a large client/server environment Enterprise experience with Windows Server Platform: 2003 and 2008 required; 2012 experience highly desirable Expert level proficiency with MS Windows 2003, 2008, Group Policy, and Active Directory Understanding of virtualization technologies (VMWare) Scripting skills (WMI, Powershell, VBScript, ADSI, DOS shell) Networking protocols (HTTP/S, FTP, TCP/IP, DNS, DHCP, etc.) PREFERRED QUALIFICATIONS: Bachelor's degree in Business Administration, Management Information Systems, or Computer Science preferred. Additional Information Work with blue Stone, one of the leading IT Staffing and Consulting firms in the United States. Please contact Greg Cole, Search Consultant, at greg.cole @bluestonestaffing.com

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. How you will make an Impact Genfare is a diverse team of unique individuals who all make an impact. The Technical Services Engineer at Genfare has a core function to manage technical inquiries, perform onsite system reviews of our fare collection solutions and supervise and participate in special projects. You will be responsible for software system installations, Level 3 troubleshooting and training client teams-including their IT, planning, operations and maintenance departments. You will collaborate with internal intra department teams to make sure that implementation projects are on schedule and ensure that all services are documented to the designated project and tracked to completion. You will supervise special project rollouts and make sure that financial goals for the company are met. A successful Technical Services Engineer will also identify and solve any gaps in current processes while on the job and then be able to leverage any changes that need to be made internally to resolve an issue. You will also document implementation of new products and monitor and train internal teams. In this role you are a client advocate and need to be able to communicate the voice of the client. This is a highly-visible, client-facing role. It will be critical to present yourself in a professional and courteous manner. You will need to ensure that a client's expectations are met, and are responsible for receiving the final sign-off from them before invoicing begins. The ideal candidate has exceptional presentation skills, thinks quickly on their feet and will represent Genfare with poise and professionalism. What you can expect in this role While each day brings new opportunities at SPX, your core responsibilities will be: Provide Level 2 and Level 3 Technical Support on software and hardware issues. Serve as a product expert, being able to solve complex product and system issues. Provide expert product knowledge across our product lines. Troubleshoot fare collection systems and networks over the phone and at client sites. Utilize Jira, SAP or other tools to view requests for scheduling. Provide product training. Understand customer goals. Identify consequences of various solutions. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met. Solicit and analyse customer feedback for product performance and value. Handle customer issues promptly and escalate issues as necessary. Provide clients with an overview of installation activities and assist them with training and support. Configure and test fare collection systems and networks. Review technical specifications. Assist in the development of sales and marketing information. Complete special projects as directed by management. Some travel may be required for Technical Support activities (~ 10%). Training activities will require more travel (~15%). What We Are Looking For We each bring something to the table, and we are looking for someone who has: Related Experience BA/BS degree in Engineering or related field 5+ years of experience, preferably in fare collection or a related industry Working experience with Windows based software support Experience with networking Good communication skills and ability to train customers on troubleshooting and diagnosing hardware issues Strong skills in debugging, problem solving and documenting technical analysis Knowledge of Jira, Salesforce and Microsoft Office Suite AWS certification and experience in AWS applications support Expertise in Embedded C, SSIS, DB2 and SQL server Experience in VMWare, Azure or Hyper-V is a plus Experience in Mobile App support on Android and iOS is a plus Experience in Linux, UNIX Shell Scripting, Java, HTML, XML and CSS is a plus Preferred Knowledge, Skills, and Abilities Excellent written and verbal communication skills A common sense understanding to carry out instructions provided in written, oral or diagram form Attention to detail and accuracy Adaptability and flexibility Analytical skills Mechanical aptitude and ability to work collaboratively with engineering team Strong negotiation skills and ability to work with people at all levels inside and outside the organization Ability to write reports, business correspondence and procedures, along with being able to effectively present information to managers, clients, customers and the general public Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists Ability to: Build customer loyalty Improve work standards Provide continuous improvement Initiate action Adapt Contribute to team success Manage work (including time management) Communicate effectively Cross-sell and make recommendations to improve client solutions How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements:

Full-time Description We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY Full Time; M-F; No nights, weekends, or observed holidays at this time! The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2% Salary Description 23.00-27.00

Q Center is looking for a Full Time IT Administrator to join our team! Job Summary The IT Administrator is responsible for managing, maintaining, and supporting Q Center's technology infrastructure to ensure secure, reliable, and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IT policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data. This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm. Starting rate for this position is $70,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience: Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required. Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure. Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers. Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools. Physical requirements: Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction. Define and implement department objectives and standard operating procedures. Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet. Conduct departmental training, departmental meetings developing associate morale and skills. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area and manage all necessary department supplies. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Maintain servers, networks, operating systems, and hardware devices. Perform system updates, backups, and routine maintenance. Troubleshoot hardware, software, and network issues. Assist users with technical problems and access requests. Create, manage, and secure user accounts, permissions, and roles. Enforce access control and authentication policies. Monitor systems for security threats. Implement security tools, patches, and policies. Support backup and disaster recovery processes. Track uptime, performance, and resource usage. Identify and resolve bottlenecks or failures. Maintain inventory of hardware and software. Handle software installations, licensing, and updates. Assist with technology upgrades, migrations, and new system implementations. Recommend improvements to enhance efficiency and reliability. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Virtus is dedicated to the success of employees and helping everyone on our team achieve their goals. We are a dynamic, fast-growing organization with the resources of a large firm and the innovative environment of an entrepreneurial company that promotes collaboration and employee engagement. Every member of our team is empowered to make a tangible impact in offering clients high-quality investment strategies to meet their financial needs and delivering value for our shareholders. We are an organization where employees can thrive personally and professionally. Professional development opportunities help employees enhance their skills and grow in their careers. Meaningful financial rewards and a comprehensive package of benefits support employees at every stage of life and encourage work-life balance, and physical, emotional and mental well-being. We believe in the value of a diverse, inclusive, and respectful work environment and are committed to making a positive impact in the communities where we live and work. Job Description The IT Network Engineer is responsible for installing, maintaining, and optimizing network hardware and software across multiple platforms, including Cisco, Aruba, and Palo Alto. This role ensures reliable network performance through proactive monitoring, troubleshooting, and regular maintenance. The engineer collaborates with telecom providers and internal teams to resolve connectivity issues, supports project implementations, and maintains thorough documentation of all network activities to drive operational efficiency and cost reduction. This role is hybrid, 1 day remote/ 4 days in office and can be located in Hartford, New York City or Chicago. Primary Job Responsibilities: * Install, configure, and maintain network hardware/software, including regular maintenance, patching and upgrades. * Document network configurations, changes, and maintenance activities. * Monitor network performance alerts and resolve or escalate issues as needed. * Collaborate with telecommunications providers and internal teams to resolve connectivity and project issues. * Assist in planning and implementing network projects and upgrades. Ideal Qualifications: * Bachelor's degree in computer science, MIS or equivalent years of experience and certifications. * Five to seven years of Information Technology Infrastructure experience. * Hands-on experience with routers, switches, and voice platforms. * Strong troubleshooting skills with the ability to handle complex issues independently. * Relevant industry certification, such as Cisco CCNP, is preferred. * Experience with high-performance trading and financial infrastructure for market connectivity, quantitative analysis, data processing, and operations. * Excellent communication skills and ability to collaborate effectively with business. The salary range is $96,477 to $117,917 The starting salary offer will vary based on the applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.

Job description We are a rapidly growing IT Managed Service Provider located in the Westchester. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this systems engineer opportunity, the ideal candidate will be responsible for providing expert level Windows and network based technical support on a variety of issues, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to escalated technical service requests, and then identifying, researching, and resolving technical problems with client environments. You will also be involved in scoping, designing, deploying, and monitoring of client environments with both systems and network devices. A high level of attention to detail, prioritization of tasks, vendor management, support for company management, and assisting junior staff in all aspects of support is required. Requirements: Strong with VMware ESXi and Hyper-V Strong cloud experience with Microsoft Azure Strong with Windows Server 2016-2019, Active Directory, Group Policy and knowledge of networking Working with a ticketing and monitoring systems Testing and evaluating network systems to eliminate problems and make improvements Supporting and administration of tier III issues. Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Strong written and verbal communication and documentation skills Local travel to client sites required as needed, but is minimal. Must be self-directed and have the ability to solve complex problems. Must have ability to be disciplined and self sufficient. Preferred to have Managed Service Provider experience Compensation: You will learn an immense number of things at our company. Background will be checked. Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional working environment Please, no recruiters! Please, do not call us about this position! **posting will be deleted only once the position has been filed. if posting still up, job still available** Job Type: Full-time Powered by JazzHR gAh2DqsW3b

The ideal candidate will be responsible for designing, implementing, managing, and supporting our organization's network and firewall infrastructure. The IT Network Engineer will collaborate with cross-functional teams to ensure stability, security, and optimal performance of our network systems. This role requires a strong understanding of networking principles, protocols, and technologies, as well as the ability to troubleshoot complex issues and implement effective solutions. Essential Functions: Network Design and Implementation: Design, plan, and implement scalable and reliable network architectures to meet the organization's requirements. Deploy and configure network hardware, including routers, switches, firewalls, and other devices. Conduct network capacity planning and recommend improvements to support future growth. Meraki, Cisco and Fortinet experience preferred Network Security: Implement and maintain network security measures to protect the organization's data and infrastructure. Regulate and enhance our security posture through firewall updates Monitor network traffic for security breaches and promptly respond to security incidents. Stay updated on industry best practices and emerging security threats. Network Maintenance and Troubleshooting: Perform routine network maintenance tasks, including updates, patches, and backups. Diagnose and resolve network issues promptly, minimizing downtime and ensuring optimal performance. Diagnose and provide timely resolution to user-reported network problems. End User Support: Monitor and maintain the employee Help Desk for all IT issues Coordinate the assigning and resolution of all Help Desk tickets. Create and maintain Help Desk reporting for management Communicate technical information effectively to non-technical stakeholders Diagnose and resolve stakeholders' issues in a timely manner Escalate issues promptly as required to Sr Engineers. Performance Monitoring and Optimization: Monitor network performance and analyze key metrics to identify areas for improvement. Optimize network configurations for maximum efficiency and reliability. Implement performance tuning measures to enhance overall network performance. Documentation: Maintain accurate and up-to-date documentation of network configurations, processes, and procedures. Maintain accurate and up-to-date documentation for firewalls Create and update network diagrams to aid in troubleshooting and future planning. Collaboration and Communication: Work closely with cross-functional teams, including system administrators, security professionals, and software developers. Work closely with Advanced level support vendors Communicate technical information effectively to non-technical stakeholders. Qualifications & Experience: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as a Network Engineer or similar role. In-depth knowledge of networking protocols, technologies, and best practices. Hands-on experience with network hardware and software, including routers, switches, firewalls, and intrusion detection/prevention systems. Strong understanding of network security principles and practices. Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, etc.) are a plus. Strong communication and collaboration skills. Minimum of 2 years of experience Work Environment: The IT Network Engineer will primarily work in a climate-controlled office environment, providing both on-site and remote support with frequent customer interactions. Typical working hours (7.5 per day) will be between 8am and 6pm. Occasional evening or weekend work might be required for system maintenance or urgent support needs. Incumbent must be able to sit at a desk for more than 4 hours at a time and be able to move throughout all areas of the organization. * Pay is competitive and commensurate with experience Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran