Leader, Technical Support
Technical support engineer job in San Jose, CA
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience.
As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will:
* Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain.
* Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure.
* Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations.
* Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams.
* Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping.
* Monitor key performance indicators and quality measures for escalations and CFDs.
* Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset.
* Provide thought leadership on serviceability, support readiness, documentation, process, and training.
* Guide and support team members in professional development, performance management, and career progression.
* Communicate effectively to ensure the team remains informed of company, organization, and team priorities.
* Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions.
* Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment.
* Advocate for AI and automation to enhance products, services, and operational efficiency.
Required Experience/ Knowledge/ Skills:
* 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader.
* University Degree in IT or a related major.
* Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes.
* Demonstrates a solid understanding of the Meraki Dashboard and product portfolio.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
EV Charger Technical Support Manager
Technical support engineer job in Fremont, CA
Zerova Technologies USA
Who We Are
Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in over 60 countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power electronics expertise to the EV market. With a new U.S. engineering center launching in 2026, Zerova is rapidly expanding in North America.
We're driven by innovation, collaboration, and a deep commitment to sustainability. By joining our team, you'll play a direct role in accelerating the world's transition to cleaner transportation.
What You'll Do
As Technical Support Manager, you'll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. You'll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly.
Lead & Inspire - Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners.
Own Performance - Drive KPIs including uptime, case resolution time, and customer satisfaction.
Customer Champion - Be the escalation point for major accounts, ensuring every interaction reflects Zerova's commitment to service.
Problem Solver - Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement.
System Builder - Optimize Salesforce Service Cloud workflows, reporting, and analytics.
Trainer & Mentor - Help to develop training for customers, partners, and your own team.
Collaborator - Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability.
Road Warrior (Sometimes) - Travel up to 25% for site support, deployments, and training.
What We're Looking For
Bachelor's in Electrical Engineering, Electronics, or related field (or equivalent experience).
5+ years in technical support, field service, or power electronics (2+ in leadership).
Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting.
Experience managing teams and third-party service providers.
Proven ability to deliver on KPIs and SLAs.
Salesforce Service Cloud or CRM experience a plus.
Strong leadership, organizational, and communication skills.
EVITP certification or EVSE manufacturer training a plus.
What We Offer
We believe people perform their best when they're supported - at work and in life.
Competitive salary + KPI-driven bonus program.
Medical, dental, and vision coverage.
401(k) with company contribution.
PTO and paid company holidays.
A culture of collaboration, transparency, and respect.
A chance to lead with purpose in the fast-growing EV industry.
Certification support & leadership training.
Exposure to cutting-edge tools and a sustainability-focused mission.
Be part of a global EVSE leader building its future U.S. operations.
How to Apply
Send your resume to ********************** with subject line: “EV Charger Technical Support Manager - Fremont”.
Make an impact. Lead with purpose. Grow your career while helping power a cleaner future.
Easy ApplyAviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Stockton, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Tier II Help Desk Support Technician
Technical support engineer job in Concord, CA
An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
3+ years of experience within help desk or desktop support
Tier I and Tier II troubleshooting experience
6 months+ experience with ticketing system
Experience with Microsoft Office Suite
Highly motivated
Positive attitude A+ certification
Technical Support Specialist - VoIP & UCaaS
Technical support engineer job in San Jose, CA
101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team.
Job Description
As a Technical Support Specialist, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients.
Key Responsibilities
Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment.
Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc.
Assist in system setups, cutovers, porting, and onboarding of new clients.
Provide tier-1 and tier-2 technical support via phone, email, and ticketing system.
Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration.
Document customer interactions, system configurations, and issue resolutions clearly in internal systems.
Train customers on phone use and portal features as needed.
Work collaboratively with NOC and engineering teams on escalated issues and service improvements.
Maintain and update device firmware, templates, and configurations.
Occasionally travel to customer sites for large deployments or escalations (if local).
Qualifications
1-3 years of experience in technical support, preferably in VoIP or telecommunications.
Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems.
Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar).
Strong troubleshooting skills and a customer-first attitude.
Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics.
Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously.
Excellent verbal and written communication skills.
Detail-oriented and well-organized with strong documentation habits.
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Help Desk Technician
Technical support engineer job in San Jose, CA
Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Auto-ApplyIT Support Specialist II (On-site)
Technical support engineer job in Milpitas, CA
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The "Stuff" it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.
About the Role:
The IT Support Specialist II will provide advanced end-user technical support, manage the hardware lifecycle (including laptop replacement tracking and escalations), and deliver SharePoint site administration and user support. Acting as an escalation point for Tier 1 support, this role will handle complex incidents, ensure timely resolution of hardware and software issues, and support collaboration platforms to improve productivity and maintain compliance.
* This position is on-site in our Milpitas, CA office*
What You'll Do:
Hardware Lifecycle & Laptop Replacement Process
* Coordinate and track the full laptop replacement lifecycle from initiation to completion
* Continuously follow up with individuals who have not returned replacement laptops within required timelines
* Update ticketing systems with status changes, return confirmations, and escalation notes
* Maintain accurate hardware inventory and return tracking records
* Escalate unresolved or non-compliant cases to IT leadership promptly
* Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Tier 2 Help Desk Support
* Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
* Resolve complex incidents related to Windows, mac OS, Office 365, VPN, and business-critical applications
* Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
* Document advanced resolutions and knowledge base articles for Tier 1 reference
* Collaborate with IT Operations, Security, and Engineering teams to resolve persistent or systemic issues
* Maintain a high level of customer satisfaction through effective communication and follow-up
* Provide onsite user support in offices including but not limited to:
* Setup user and hoteling workstations
* Replacing faulty hardware as needed
* Provide remote end user support of Trace3 laptops, peripherals, and software
* Adhere to support SLAs for various ticket criteria
SharePoint Support
* Provide Tier 2 support for SharePoint Online, including permissions, site settings, document libraries, and list configurations
* Assist business units with creating and maintaining SharePoint sites to support workflows and document management
* Troubleshoot SharePoint-related issues and escalate complex cases to the SharePoint admin or development team
* Support SharePoint content organization, governance, and user training initiatives
Additional Responsibilities
* Participate in IT projects, system upgrades, and process improvement initiatives
* Maintain compliance with IT security and operational policies
* Provide backup support for other IT functions as assigned, including outside of normal business hours
Required Skills and Experience
* High school diploma required; Associate's degree or Bachelor's degree in IT-related field preferred
* A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
* Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
* Experience supporting enterprise environments with 200+ users preferred
* Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist).
* Proficiency in Windows and mac OS administration, including advanced troubleshooting and configuration
* Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
* Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
* Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)
* Proficiency with MDM platforms (Intune, JAMF, Workspace ONE, or equivalent) for imaging, deployment, and lifecycle management
* Experience in SharePoint Online support including permissions, site configuration, and content management
* Strong organizational and documentation skills; ability to create clear knowledge base articles for Tier 1
* Excellent interpersonal skills with a customer-first mindset and ability to explain complex technical concepts to non-technical users
* Demonstrated ability to work independently as an escalation point while collaborating cross-functionally with IT Ops, Security, and Engineering teams.
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$32-$38 USD
The Perks
* Comprehensive medical, dental and vision plans for you and your dependents
* 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
* Competitive Compensation
* Training and development programs
* Major offices stocked with snacks and beverages
* Collaborative and cool culture
* Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email *********************.
* To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
Technical Support Engineer
Technical support engineer job in Santa Clara, CA
About the role As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
What you'll do
* Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
* Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
* Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
* Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
Who you are
* 2+ years of experience in a technical support or product support role for a SaaS platform.
* Able to debug full-stack web applications and use developer tools effectively.
* Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
* Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
* Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Even better if you
* Have a background in HR tech, developer tools, or assessment platforms.
* Can build scripts and tools that accelerate and standardize troubleshooting.
* Are familiar with AWS or GCP and observability tools such as New Relic.
You will thrive in this role if
* Communicate clearly and stay calm under pressure.
* You exhibit a strong sense of ownership, knowing there are no handoffs.
* Take pride in helping customers and teammates succeed.
* You are curious, passionate, and do not tolerate inefficiency
Compensation
* Base salary range: $100,000 - $130,000.
* This range doesn't include bonuses, stock options, or benefits for which you will be eligible.
* Final offer may vary based on skills, experience, location, and other compensation components.
Auto-Apply2,200+Take Home ER-It's The Hotness Plus Some
Technical support engineer job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
Field Support Engineer, l
Technical support engineer job in Livermore, CA
Novate Solution's, Inc. is an Industrial Technology Services firm with 20+ years of providing professional engineering design, turnkey project implementation, and support services for the technology that runs industrial production facilities. Our clients are large scale industrial facilities that rely on us for our expertise and high-quality implementation of process control systems, information software, instrumentation, industrial networks, SCADA/BMS, measurement, inspection, motion, and state-of-the-art Industry 4.0 technologies.
To be successful in this role, the ideal individual must:
Effective communicator both verbally and in writing.
Self-starter and highly motivated
Well organized with exceptional time management skills
Critical thinking skill and hands-on problem solver
Responsibilities:
Ensure compliance with Novate and client safety standards and regulations
Deliver consistent results and create collaborative client relationships.
Provide effective communications for remote support for client applications through phone / email / text / Teams
Provide effective communications for onsite support for client applications as required
Through holistic review of application, execute effective root cause analysis and safely troubleshoot industrial electrical and electronic equipment such as PLCs, HMI, I/O, VFDs and instrumentation from a range of manufacturers (Rockwell, ABB, Schneider, Siemens, etc.)
Commission and troubleshoot 4-20mA, RS(EISpeA)-485/422, DeviceNet, Ethernet (Modbus TCP / EtherNet/IP) and other low voltage networks
Safely evaluate 120Vac to 480Vac power circuits used to operate industrial equipment.
Establish communications and troubleshoot PLC / PAC logic and programs when required.
Document accurate field records of root cause analysis and work performed in ticket portal
Plan client service requests - identify equipment / materials required in advance, any training that might be required, request pertinent documentation to be prepared before arriving onsite
Repair or replace faulty equipment as funding is approved by client
Identification and documentation of production reliability improvements or safety concerns for client review
Preventive/corrective scheduled maintenance for automation and control systems for IMS support customers
Provide occasional on call assistance at client sites.
Job requirements
Requirements:
Minimum of five (5) years of industrial control systems or automation experience.
Programming experience in FT View ME / SE, AVEVA Wonderware, Ignition Vision / Perspective or another HMI/SCADA environment (highly desirable).
Hands-on experience with supporting control system components (PLC, HMI, VFD, etc.)
Demonstrate basic knowledge of Rockwell Logix 500 / 5000 Programming
Demonstrate basic knowledge of industrial OT networking concepts (static IP, subnets, etc.)
Good people and communications skills in order to interact with other fellow technicians, clients, andmanagement.
Ability to troubleshoot and solve problems quickly and under pressure.
Ability to execute small controls projects independently
Familiar with PPE equipment required for troubleshooting industrial control systems
Ability to complete all work in a timely manner with little or no direction.
Understand mechanical and electrical concepts, and relationships with controls systems
The ability to work in a fast-paced work environment with the ability to think fast and solve on the job problems.
Ability to multi-task and keep multiple support requests / projects moving forward effectively with management direction on prioritization
Familiar with Microsoft Windows based platforms
Ability to occasionally be incorporated into work after hours
Ability to type 35 + WPM
Education:
Associate degree in a technology field (Engineering technology, Electronics technology, etc.) or equivalent combination of education and industry experience.
License/Certifications:
Valid CA driver's license
Competencies:
Customer/Client Focus
Initiative
Organizational Skills
Problem Solving/Analysis
Technical Capacity - strong troubleshooting and analytical skills
Physical Demands: The ability to lift up to 75 pounds with frequent standing, walking, bending, kneeling, stooping, crouching and crawling into confined spaces that may be elevated or below ground level.
Travel Requirement:
Ability to travel frequently locally and out of state when necessary. Travel up to 60% within a 3-hour radius and 5% out of state.
Typical site support is scheduled in advance, occasional immediate deployment to client sites may be required
Work Authorization/Security Clearance:
Ability to pass US Federal, State and Local security level background check. (US, DHS/FBI/DoD) required.
Position Ladder
The Field Support Engineer, l is the Entry to mid-career role in the engineering professions. The Field Support Engineer, l is looking to grow professionally, obtain additional skills and become a deeper expert within the field support engineering space.
Field Support Director
Field Support Manager
Senior Field Support Engineer II
Senior Field Support Engineer I
Field Support Engineer IV
Field Support Engineer III
Field Support Engineer II
Field Support Engineer I
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Network Support Technician
Technical support engineer job in San Jose, CA
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
* Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
* Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
* Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
* Assist in testing, applying, and maintaining server configurations and related security patches.
* Assist in maintaining and checking the health of systems and backups to include restore testing.
* Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
* Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
* Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
* Provide inventory support and input to the provided inventory system for the customer.
* Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
* Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
* Conduct or provide new equipment deployments and/or requested deployment support.
* Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
* Analyzes functional business requirements and design specifications for functional activities.
* Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
* Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
* Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
* Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
* Associate Degree or equivalent experience.
* 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
* Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
* General knowledge network products and systems.
* Experience in a rapid paced, time sensitive, high-quality environment.
* Must have excellent team skills and collaboration skills.
* Attention to detail and follow-through.
* Ability to work with minimal supervision.
* Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
* Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
* If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
* Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
* Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
* Experience evaluating system performance results and recommending improvements or optimizations.
* Experience performing IT hardware repairs and installing replacement parts.
* Experience planning and leading technology assignments and projects.
* Prior hands-on experience with the setup, configuration and administration of servers and backups.
* Experience functioning as a technical expert across multiple project assignments.
* ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
* Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
* This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.
Information Technology Engineer
Technical support engineer job in San Jose, CA
Engineer
Reports To: Principal Engineer
Status: Regular, Full-Time, Non-Exempt
Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.
ABOUT FIT SOLUTIONS
FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.
PRIMARY OBJECTIVES
Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
Deliver Best in Class customer service to uphold raving fan culture.
Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
Provide timely resolutions of system and/or application problems and follow through to completion.
Assist in documentation and training to enhance client experience.
SECONDARY OBJECTIVES
Manage, review, and oversee IT initiatives and special projects.
Manage and review ongoing client IT initiatives.
Design and prepare quotes for technology solutions, adhering to the client's budget.
Install, configure, and maintain network elements, computer systems and other related equipment.
Document daily work through ConnectWise ticketing system.
Participate in the on-call rotation with team.
Provide desk engineering services.
Perform other duties as assigned.
COMPETENCIES
Self-starter and be able to work independently.
Must have excellent high-level engineering skills.
Customer-oriented, solid business acumen and excellent communication skills.
Proven track record of performance against goals year over year.
Knowledge of IT best practices and the ability to use best judgement to service clients' needs.
Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
Adaptability in various business cultures and environments.
Strong relationship building skills with customers and business partners.
EDUCATION/TECHNICAL SKILLS
Qualifications could Include but is not limited to:
Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
Windows Server 2008, 2012, 2016 and 2019
Cloud Solutions (Azure, AWS)
Proficiency in Active Directory
Desktop support and user support
Windows Client Operating Systems (Window 7, 10)
PSA or RMM experience
Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification)
TRAVEL
Ability to travel up to 50%+ of the time to local client sites.
BENEFITS
FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:
Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
Options include, PPO, HDHP, HMO and ACO
Multiple carrier options
FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
Paid holidays
Paid time off
Paid sick leave
Flexible “hybrid” work environment
Retirement plan (401K)
Professional training & development opportunities
PHYSICAL REQUIREMENTS
Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
Requires ability to occasionally lift up-to 25lbs
Position may require travel: Up to 50% of the time to client sites
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments.
AAP/EEO Statement: FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Information Retrieval Engineer
Technical support engineer job in San Jose, CA
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We are seeking a highly skilled Information Retrieval Engineer to lead the development and optimization of retrieval systems that power context-aware large language models (LLMs). This role focuses on building robust Retrieval-Augmented Generation (RAG) pipelines to ensure AI agents and applications have access to the most relevant, timely, and high-quality information.
You'll work at the intersection of data engineering, machine learning, and knowledge management-enabling better reasoning, accuracy, and performance for enterprise-grade AI systems.
What you'll Do
RAG System Design
* Architect and deploy scalable retrieval pipelines using vector databases (e.g., FAISS, Weaviate, Pinecone, Qdrant)
* Implement semantic search infrastructure and hybrid retrieval systems (semantic + keyword)
Data Processing & Ingestion
* Build ingestion pipelines for both structured and unstructured data sources
* Implement document chunking strategies, embedding generation (e.g., OpenAI, Cohere, HuggingFace), and metadata tagging
Retrieval Optimization
* Fine-tune relevance scoring, reranking algorithms, and query understanding mechanisms
* Develop techniques to improve precision/recall for specific business domains or user tasks
Knowledge Enhancement
* Create and maintain knowledge graphs to support context linking and disambiguation
* Manage data freshness and version control to ensure consistency and reliability of retrieved content
Reasoning Support
* Design and iterate on context window strategies that improve LLM reasoning (e.g., adaptive injection, task-based retrieval)
* Collaborate with prompt engineers and model developers to align retrieval outputs with downstream model behavior
Performance Monitoring
* Track key retrieval metrics such as accuracy, latency, and fallback rate
* Implement caching, prefetching, and deduplication strategies to optimize system responsiveness
What you need to succeed
* 4+ years in data engineering, ML infrastructure, or information retrieval
* Experience building and deploying RAG pipelines or semantic search systems
* Strong Python skills and familiarity with retrieval libraries (e.g., Haystack, LangChain, Elasticsearch, Milvus)
* Proficiency with embedding models, vector similarity search, and document indexing
* Familiarity with cloud platforms and MLOps tooling (e.g., Airflow, dbt, Docker)
Preferred Qualifications
* Knowledge of graph databases (e.g., Neo4j, TigerGraph) or knowledge graph design
* Experience optimizing retrieval for LLMs (e.g., OpenAI, Anthropic, Mistral)
* Background in IR/NLP, Search Engineering, or Cognitive Computing
* Degree in Computer Science, Information Systems, or a related field
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $162,000 -- $301,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
Engineer Computer Systems Support
Technical support engineer job in San Jose, CA
NodeJs/ ReactJS Must Have Technical/Functional Skills Node JS experience, very strong ReactJS experience Able to clear a coding round Roles & Responsibilities Front End UI -with ReactJS/HTML exp is must. Full Stack NodeJs experience is a must. Experience 3-5 years.
1. Should be good in Basic and Advanced(ES6) JavaScript concepts.
2. Apply the knowledge of #1 in problem solving.
3. CSS3/HTML5, how they work.
4. ReactJS 17(released in October 2020) or above with hands on experience on Hooks concepts.
Salary Range- $100,000-$105,000 a year
#LI-SP3
#LI-VX1
IT Systems Engineer
Technical support engineer job in Fremont, CA
We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world.
Team Description:
For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording training and processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path.
Job Description and Responsibilities:
IT Systems Engineers set the bar for technical leadership and customer service at Neuralink and help identify the most impactful projects to prioritize the team's roadmap. They regularly span the entire work environment stack, from the physical hardware the company runs on to the custom tooling built to facilitate neural recordings and scalable cloud services powering many of our critical functions.
Neuralink has a diverse user base, from highly technically proficient engineers to non-technical scientists and doctors. Still, they all need solid systems, rugged networking, and bullet-proof software to do their jobs. IT Systems Engineers thrive by proactively finding opportunities for impact and collaborating to accomplish amazing things. The job responsibilities will include:
Identifying, building, and deploying open-source, off-the-shelf, or custom-built systems and policies that meet our demanding requirements
Monitoring, maintaining, and optimizing the performance and security of all IT systems, including servers, networks, cloud infrastructure, and applications
Providing expert technical support to end-users as part of a tier-1 rotation
Providing mentorship to team members and operating as a tier-2/3 support resource for challenging technical issues
Ensuring compliance with data protection regulations and internal security policies by implementing robust security measures and conducting regular audits
Creating and maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity
Required Qualifications:
Systems administration expertise on Linux, mac OS, and/or Windows
Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE
Strong understanding of on-prem networking solutions and cloud provider networking technologies, such as VPCs, IPsec VPNs, Wireguard, and IAM security policies
Expertise in procuring and maintaining physical computer infrastructure
Flexibility to partner with many teams at Neuralink to design business processes, such as the manufacturing and Animal Care teams
Empathetic and patient, especially when collaborating with non-technical colleagues or mentoring teammates
Ability to solve immediate problems while designing and prioritizing systemic solutions
Preferred Qualifications:
Expertise in designing and scaling large-scale data storage solutions that meet stringent latency, durability, and availability guarantees
Can develop tooling and automation with at least one of POSIX sh, Bash, Python, or another programming language for tasks such as end-user asset management or provisioning
Ability to design comprehensive security policies and best practices and implement them in day-to-day business operations
Working knowledge of major cryptographic protocols and authentication schemes such as TLS, X.509, 802.1x, U2F, SAML, and WebAuthn
Experience using IaC tools, CI/CD, and modern cloud-native tooling, such as Terraform, Docker, Packer, Ansible, Cloud-Init, Git, Helm, and GitLab CI
Experience administering SaaS applications like Microsoft Entra, Google Workspace, and Slack
Expected Compensation:
The anticipated base salary for this position is expected to be within the following range. Your actual base pay will be determined by your job-related skills, experience, and relevant education or training. We also believe in aligning our employees' success with the company's long-term growth. As such, in addition to base salary, Neuralink offers equity compensation (in the form of Restricted Stock Units (RSU)) for all full-time employees.
Base Salary Range:$85,000-$130,000 USD
What We Offer:
Full-time employees are eligible for the following benefits listed below.
An opportunity to change the world and work with some of the smartest and most talented experts from different fields
Growth potential; we rapidly advance team members who have an outsized impact
Excellent medical, dental, and vision insurance through a PPO plan
Paid holidays
Commuter benefits
Meals provided
Equity (RSUs)
*Temporary Employees & Interns excluded
401(k) plan
*Interns initially excluded until they work 1,000 hours
Parental leave
*Temporary Employees & Interns excluded
Flexible time off
*Temporary Employees & Interns excluded
Auto-ApplyManufacturing Systems Support Engineer
Technical support engineer job in Hayward, CA
Acting data steward for SAP data management - Vehicle list, Work Center, Measuring points and counters, Maintenance Task list, Maintenance plan, Catalog Codes, maintaining the Vehicle and Equipment lists
Work with the Business applications team for As-Maintained BOM structure clean-up activities in SAP and to resolve issues resulting in data inaccuracies.
Identify and lead SAP product improvement and automation initiatives by collaborating with the Business Applications team
Evaluation of SAP user experience for the current system, identify and lead improvement initiatives
Be the go-to expert for the SAP system, provide maintenance and troubleshooting for any problems when they arise
General System Administration / Hardware/Software Infrastructure support:
Provide general IT application support for vital Base Operations systems and infrastructure, interfacing with our Corporate IT teams and advocating the needs of our department
Drive IT infrastructure and application improvement projects based on learning from data analytics and feedback from our customers
Provide development, maintenance, and operational support for our Technical Publications / service manual authoring application, release software, and customer website
Lead data auditing and compliance to ensure better data accuracy and governance across operations Work with internal and external partners to communicate project status, activities, and achievements
Qualifications:
BS in Information Technology or equivalent engineering degree
6-8 years of experience in a similar System Operation Support role
Prior experience hands-on experience with SAP S4 system
Exceptional verbal and written communication skills.
Strongly self-motivated and detail oriented and has the ability to prioritize daily workload and other assignments
Experience with UI development/maintenance including UX studies
Coding experience - HTML, CSS, and JavaScript
General IT system awareness
Field Support Engineer II - Travel Position
Technical support engineer job in Dublin, CA
About Us:
How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: National- Can be in any area in the US . 100% travel, eligible for OT.
Company Car stipend $430.00 monthly.
We are expanding our service team Nationally. To support our Surgical Microscopes products .
What's the role?
The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Sound Interesting?
Here's what you'll do:
Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.
ADDITIONAL RESPONSIBILITIES:
Maintains company-issued test equipment and support tools, including spare parts, while operating from mobile locations. Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally.
Must conduct and present themselves in accordance with standards of professional business protocol as prescribed in the "Carl Zeiss Meditec Service Operations Guide" while representing the company across diverse geographic markets and cultural environments.
Interacts with external and internal contacts across multiple time zones and regions through continuous travel.
FINANCIAL IMPACT:
(Optional)
Works on problems of varied scope across multiple territories where analysis of situations or data requires review of diverse regional factors. Exercises judgment within defined procedures and practices to determine appropriate action while operating independently in remote locations.
Significant impact on general business through expanded territory coverage and substantial impact across multiple service regions.
WORKING ENVIRONMENT:
(Physical surroundings)
Travel Environment: Works exclusively in customer facilities, hotels, airports, and mobile settings. No fixed office location. Must adapt to varying working conditions across different customer sites, climate zones, and geographic regions.
SPECIAL DEMANDS:
(Describes physically uncomfortable conditions, travel requirements, heavy lifting, etc., ref. ADA)
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
Continuous overnight travel is required by automobile and air across assigned territories and beyond.
Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
Fifty percent of the average workday is spent standing, walking, or traveling.
Must maintain flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel demands and varying work environments.
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Do you qualify?
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
Must have strong computer skills and proficiency with mobile technology and remote access systems.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously.
Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
Valid passport required for international travel.
SPECIAL DEMANDS:
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
Continuous overnight travel is required by automobile and air across assigned territories and beyond.
Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
Fifty percent of the average workday is spent standing, walking, or traveling.
Must maintain flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel demands and varying work environments.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The hourly pay range for this position is $32.00 - $40.00.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Auto-ApplyField Support Engineer II - Travel Position
Technical support engineer job in Dublin, CA
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: National- Can be in any area in the US . 100% travel, eligible for OT.
Company Car stipend $430.00 monthly.
We are expanding our service team Nationally. To support our Surgical Microscopes products .
What's the role?
The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Sound Interesting?
Here's what you'll do:
* Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
* Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
* Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
* Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
* Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
* Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
* Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
* Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.
ADDITIONAL RESPONSIBILITIES:
Maintains company-issued test equipment and support tools, including spare parts, while operating from mobile locations. Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally.
Must conduct and present themselves in accordance with standards of professional business protocol as prescribed in the "Carl Zeiss Meditec Service Operations Guide" while representing the company across diverse geographic markets and cultural environments.
Interacts with external and internal contacts across multiple time zones and regions through continuous travel.
FINANCIAL IMPACT:
(Optional)
Works on problems of varied scope across multiple territories where analysis of situations or data requires review of diverse regional factors. Exercises judgment within defined procedures and practices to determine appropriate action while operating independently in remote locations.
Significant impact on general business through expanded territory coverage and substantial impact across multiple service regions.
WORKING ENVIRONMENT:
(Physical surroundings)
Travel Environment: Works exclusively in customer facilities, hotels, airports, and mobile settings. No fixed office location. Must adapt to varying working conditions across different customer sites, climate zones, and geographic regions.
SPECIAL DEMANDS:
(Describes physically uncomfortable conditions, travel requirements, heavy lifting, etc., ref. ADA)
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
* Continuous overnight travel is required by automobile and air across assigned territories and beyond.
* Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
* The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
* The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
* Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
* On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
* Fifty percent of the average workday is spent standing, walking, or traveling.
* Must maintain flexibility for weekend and holiday travel as customer needs require.
* Physical stamina required for continuous travel demands and varying work environments.
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Do you qualify?
* Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
* BS in Electronics, Engineering, or Computer Technology and related fields preferred.
* A+ and Net+ certification preferred.
* Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
* Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
* Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
* Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
* Must have strong computer skills and proficiency with mobile technology and remote access systems.
* Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously.
* Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
* Valid passport required for international travel.
SPECIAL DEMANDS:
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
* Continuous overnight travel is required by automobile and air across assigned territories and beyond.
* Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
* The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
* The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
* Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
* On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
* Fifty percent of the average workday is spent standing, walking, or traveling.
* Must maintain flexibility for weekend and holiday travel as customer needs require.
* Physical stamina required for continuous travel demands and varying work environments.
We have amazing benefits to support you as an employee at ZEISS!
* Medical
* Vision
* Dental
* 401k Matching
* Employee Assistance Programs
* Vacation and sick pay
* The list goes on!
The hourly pay range for this position is $32.00 - $40.00.
* The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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Install and configure network hardware and software
Maintain and troubleshoot network infrastructure
Monitor network performance and identify issues
Collaborate with other IT professionals to resolve network problems
Ensure network security and data privacy
Document network configurations and procedures
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Proven experience as a Network Technician or similar role
Excellent knowledge of network hardware and software
Strong problem-solving skills
Ability to work independently and as part of a team
Excellent communication skills
Bachelor's degree in computer science or related field
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Health, Dental and Vision insurance
401k match
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Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in San Jose, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training