Technical support engineer jobs in Milton, GA

Job Title: Desktop Support Contract duration: 12+ months Contract Need local We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations. Key Responsibilities: Support Windows 11 migration and software installations. Troubleshoot network and IP phone issues. Handle hardware break-fix and system maintenance. Provide end-user support and document resolutions. Required Skills: Experience in desktop support/helpdesk roles. Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting. Hands-on experience with hardware repair. Excellent communication and problem-solving skills.

You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to: You will have to be in the Atlanta office 3 to 4 days a week. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune) Support in-office users by troubleshooting and resolving Meraki-based network issues Keep the ticket queue up to date Effectively manage one-to-one user interactions To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders. You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding. You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory. You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT. Minimum of 3 years of experience in a similar role • Evidence of tech support level of technical knowledge and troubleshooting ability • A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus • You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP • Fluent English language, written and spoken • Excellent Communication skills • Basic knowledge of Apple operating systems including mobile devices • Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment Most importantly, you'll have fun working at Backbase!

Onsite - Atlanta, GA 6-Month Contract (+ Extensions) Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. What you'll do: Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment Deploy, configure, and maintain desktops, laptops, printers, and other endpoints Assist with Microsoft 365, Intune, and modern endpoint management tools Deliver guidance and training to users on IT systems, processes, and best practices Help implement new systems, upgrades, and technology rollouts Contribute to process improvements and take ownership of small to mid-scale IT projects What we're looking for: Proven experience in 1st/2nd line IT support Comfortable with modern Windows and cloud-based environments Familiarity with endpoint management, mobile device management, and hybrid systems Good troubleshooting skills across hardware, software, and networking Ability to work independently while collaborating with a global team A proactive mindset with a willingness to suggest and implement improvements This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Our client, a premier Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Sandy Springs, GA! This role is onsite so local candidates are required. ***This is a 6 month initial contract with potential for long-term extension or conversion based on performance*** In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support! Responsibilities Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time Set up new devices, workstations, print stations, and assignments to default printers Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification Required Skills & Experience 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN) A+ Certification is required Microsoft Certification (MCP, MCSE) or any desktop support certifications is a plus Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras Experience using SCCM to create collections and push software and experience supporting MS Teams Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)

Transforming Careers, One Opportunity at a Time At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. You can reach Anumeha at ************/****************** Job Summary As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary. Responsibilities Answer inbound phone calls, chats, and emails from customers. Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues. Document customer interactions accurately in the Zoho ticketing system. Training will be provided. Guide customers through standard procedures and technical resolutions. Escalate unresolved issues to Tier 2 support teams with appropriate documentation. Maintain a high level of professionalism, patience, empathy, and customer service at all times. Stay updated with product knowledge and internal procedures. Qualifications · Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches. · 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki. Full understanding of computer systems, mobile devices, and network troubleshooting. Excellent verbal and written communication skills. Comfortable working in a team-oriented environment. Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed. Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

Akkodis is seeking a Network SME Engineer for a Contract job with a client in Alpharetta, GA. Ideally looking for applicants with a solid background in the networking as SME with CCIE Lab certification would be mandatory. And Ansible would be big plus. Rate Range: $65/hour to $75/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Network SME Engineer's Roles & Responsibilities: - Candidate's focus will be developing solutions which involves Campus, DC network and Cloud with IPV4/IPV6. - Candidate would be required to identity various communication scenarios between end and edge devices and create and execute and/ or oversee the testing of data gathering, aggregation, and analytics capabilities. - The successful candidate would have a deep understanding and hands on experience with IPV4/IPV6 environment, strong knowledge on the Networking Routing and switching, Complex BGP, OSPF troubleshooting and also good experience in migrations. Experience Required: - Minimum 12 yrs of relevant experience in enterprise network environment/customers - Strong in Routing & Switching. Proficiency in routing protocols - Troubleshoot overall networking and network connectivity to IoT devices/sensors - Knowledge on Cisco ISE, TACACS, DNS/DHCP Functioning are important - Cisco certification- CCIE Lab Certification is mandatory (Routing & Switching or Service Provider). Technical/Functional Skills: - Networking (Routing and Switching), Cloud and IPV6 - Excellent Knowledge of Network protocols BGP, OSPF, Spanning Tree protocol, Multicast - Design and troubleshoot Cisco, Arista Network platforms and protocols - IP Routing Platforms: ISR, ASR1K, ASR9K, Catalyst 9K, Nexus9K - Multicast: IGMPv2/v3, PIM, Static RP, RP-Anycast - Overlay technologies like IPSEC, DMVPN, VXLAN - Cabling and optics 10/25G/40G/50G/100G - Break out cables, break out panels. - Ansible knowledge is a huge plus - IPV6 Experience If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ***************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Desktop Support Technician, Onsite Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth) A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work JOB DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner assist user issues Customer Service - Assist users in a prompt and courteous manner Special Projects - Various tasks and other non-technical responsibilities will be required QUALIFICATIONS: Experience in a corporate helpdesk and/or desktop support environment is preferred Consider themselves as tech-savvy and willing to learn new ideas Must understand and communicate technical concepts and provide clear technical instructions in simple terms Excellent customer service skills to work effectively with clients Understanding of Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Ability to professionally handle conflicts Must be professional, self-motivated, resourceful, flexible and work with minimal supervision Must be able to follow through procedures and protocols as outlines by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00635

Are you looking to grow your career in customer service, tech support, or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support. This is not a highly technical IT role, but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices. About the Role You will serve as the first point of contact for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a customer-facing, phone-based support role in a high-volume environment. All new hires begin together in a 3-4 week class-based training program, starting January 5th. The organization onboards in groups, providing structured and collaborative learning from day one. This position is 100% onsite, Monday-Friday, in the Cumberland area. Key Responsibilities Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions. Follow scripted workflows and troubleshooting guides to resolve common wireless service issues. Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details. Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required. Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability. Document all customer interactions in the CRM/ticketing system with accuracy and clarity. Communicate patiently, clearly, and professionally-translating technical steps into easy-to-understand instructions. Follow compliance, quality, and performance standards set by leadership. Who Thrives in This Role Individuals looking to grow in customer service, call center environments, or high-volume support Candidates wanting entry-level exposure to tech troubleshooting but not a deeply technical role Strong communicators who enjoy helping people solve problems Those who prefer structured training and clear workflows Schedule & Training Start Date: January 5th, 2026 (no flexibility) Training: 3-4 week classroom-style training cohort Location: Onsite in the Cumberland area, 5 days per week Type: Contract-to-Hire

System Engineer (On-Site | Johns Creek, GA) Optomi, in partnership with a leader in the manufacturing industry, is seeking a Systems Engineer provides hands-on administration, maintenance, and support of enterprise data center and infrastructure technologies. This role requires intermediate to advanced knowledge of Microsoft infrastructure, virtualization, backup solutions, and cloud services in a large-scale enterprise environment. Core Responsibilities: Infrastructure Administration & Support: Administer and support VMware vSphere virtualization environment Manage Microsoft Windows Server environments (2012 R2, 2016, 2019) Maintain and troubleshooting Active Directory services include: Group Policy Objects (GPO) DHCP and DNS Network Policy Server (NPS) Active Directory Federation Services (ADFS) Azure AD Connect integration Microsoft 365 & Collaboration Tools: Support Office 365, Exchange Server (2016, 2019), and Exchange Online Administer SharePoint, Microsoft Teams, and OneDrive Manage email systems and collaboration platform configurations Systems Management & Deployment: Utilize Tanium for endpoint management and patch deployment Optimize server hardware and software while ensuring minimal downtime Monitor system performance, configuration, and capacity management Data Protection & Storage: Support backup solutions including Veeam, Dell PowerProtect Data Manager (PPDM), and Zerto Manage enterprise storage platforms (HPE Nimble, Dell-EMC, NetApp) Implement and maintain disaster recovery and business continuity procedures Operations & Project Work: Monitor and troubleshoot critical data center systems and equipment Participating in infrastructure upgrade and migration projects Respond to incidents with appropriate urgency and documentation Collaborate with cross-functional teams on special assignments Required Qualifications: Bachelor's or associate degree in computer science, Information Technology, or related field OR equivalent combination of education and significant relevant work experience Directory Services: Proven experience with Active Directory, DNS, LDAP, WINS, GPO, SAML, ADFS, and multi-factor authentication Virtualization: Hands-on experience managing large-scale VMware environments Cloud Services: Working knowledge of Microsoft Azure and Azure AD Enterprise Infrastructure: Experience supporting large-scale infrastructure projects in data center operations Operating Systems: Extensive knowledge of Microsoft Windows Server platforms Multi-Vendor Solutions: Ability to work with diverse hardware and software vendors

We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user's and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Senior Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. This position will support core Infrastructure solutions, including virtualization, directory services and core Microsoft backend products. Essential Functions, Duties, and Responsibilities: Perform installation, configuration, migration, and maintenance of assigned technology. Manage backend system/application environment and ongoing operations. Troubleshoot software and/or hardware issues/failures and resolves alerts and performs remediation activities. Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors. Assess software patches and create recommended patch list in compliance with standards. Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes. Develop and optimize pre- and post-patching process to ensure proper implementation without any outages. Test patches in a non-production environment and avoid business outages based on the lab results. Automate IT processes utilizing modern scripting languages and other automation tools. Develop processes and procedures related to systems/application administration. Create new and update existing OS images for systems. Resolve tickets escalated by the support operation center and classifying cases according to their priority. Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime. Build software deployment packages and maintain endpoint and server environment and processes. Maintain the Configuration Item database within the service management platform and generate accurate system baselines. Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption. Ensure all clients receive latest definitions and investigate all breaches. Manage and monitor Citrix system and its technologies, offering solutions to problems. Support and preserve the Virtual Desktop setup, which includes AppSense, XenDesktop, XenApp, etc. Design and implement platform security. Provide technical assistance for all the servers, desktops, and services that apply to the business. Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Perform after hours activities as needed. Assist in the process for vulnerability management, ensuring that all the risks have been remediated for supporting technologies. Required Knowledge, Skills and Competencies: Must have excellent competency with patch management and other patching tools, as well as a solid understanding of industry best practices for patch management. Proficiency in scripting of packaged installation of patches, software and configuration changes. Knowledgeable of programming languages (JavaScript, PowerShell, Python, XML, and .Net). Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise administrator. Able to create deployment patches and package using configuration management tools like Tanium. Ability to self-manage and prioritize multiple projects with aggressive due dates. Understanding of network, system and application security. Knowledgeable of ITIL v3 framework preferred. Understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting preferred. Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot), utilizing EMC Unity, Pure Storage and Cohesity backup strategy and replication preferred. Proficiency in Microsoft Active Directory, DNS, DHCP, and PKI. Understanding of virtualization platforms (VMware, Hyper-V, etc.). Industry and Work Experience: 7 years of experience in progressively complex IT technical roles within an enterprise environment required. 5 years of experience working with LAN technology required. 5 years of experience working with Citrix Netscaler preferred. 7 years of experience implementing/managing patch management, software deployment and endpoint security required. Experience with configuration management and asset management required. Experience in security and capacity management and process automation and improvement required. Experience in a systems administration role supporting Microsoft Windows, Linux and VMware required. Project management experience preferred. Experience with database server administration and technologies preferred. Academic: Bachelor's degree in computer engineering or a similar field required. A+, Server+, and Network+ certification is preferred. ITIL v3 framework certification is preferred.

We are seeking a skilled Senior Network & Systems Engineer to support and enhance our client's enterprise infrastructure. This role combines network engineering, systems administration, and virtualization expertise to ensure a secure, reliable, and high-performing IT environment. Responsibilities Operate and support a Cisco-based network, including routers, switches, chassis, and related infrastructure. Install, configure, and maintain network equipment across the organization. Manage and troubleshoot Fortinet firewalls, routing, VPN tunnels, and security configurations. Oversee Aruba wireless solutions using Aruba Central. Administer Windows server environments, including DHCP, DNS, and Active Directory domain controllers. Create and manage Group Policy Objects (GPOs) aligned with company standards and access requirements. Provide systems administration for data center hardware, servers, and storage provisioning. Configure and maintain VMware hosts, virtual machines, performance monitoring, and resource allocation. Support Tier 3 service desk escalations, including break/fix issues and application upgrades. Perform regular system backups and ensure environment reliability. Complete additional tasks as assigned. Desired Qualifications 5+ years of experience in network infrastructure. 3+ years of experience in system administration. 3+ years of experience with Azure cloud services. 3+ years of VMware experience. 3+ years working in disaster recovery environments. Bachelor's degree in Information Systems or equivalent experience with relevant Microsoft certifications. 5+ years of combined networking and systems experience; strong familiarity with Microsoft 365. Preferred Certifications: CCNA/CCNP, Microsoft MCSE. About GSquared Group: Shouldn't your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you. GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do. GSquared Benefits: Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants) Simple IRA with company match (available only for W2 hourly consultants) Professional development & networking opportunities A family-friendly environment Nice bonuses for referrals A culture that supports you and your career Hear what others are saying on Glassdoor: ********************************************************************************************

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

What You Will Do • Serve as the primary point of contact for both internal and external customer inquiries. • Communicate with customers to capture feedback and enhance the in-home delivery experience. • Proactively manage and resolve customer issues, including escalations and Executive Care cases. • Monitor and work alerts, queues, and cases through case/order management systems. • Manage “Save the Sale opportunities to recover potential lost revenue. • Process customer order changes and special order tracking (SOS). • Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries. • Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules. • Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims. • Input and manage claims (e.g., property damage) into Lowe's claims portal. • Ensure timely updates and resolution of claims to preserve customer trust. • Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers. • Foster strong relationships with Pro partners and vendors. • Demonstrate adaptability in a fast-paced environment with multiple priorities. • Exhibit strong listening, communication, and documentation skills. • Use Microsoft Office and other applications effectively to support day-to-day operations. • Contribute to a culture of continuous improvement and customer-first mindset. Minimum Qualifications • 1-2 Years in customer service or support roles • Ability to read, write, and perform basic math skills • Strong interpersonal and problem-solving skills • Proficiency in Microsoft Office Suite Preferred Work Experience • Experience with Inventory, processing returns and communicating with vendors • Exposure to logistics or home delivery operations Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems. Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications. We are looking for a Desk Side Support Specialist to support the users in the USA. Summary The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills. Essential Functions Supporting local IT Consultant as required Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc. Troubleshooting and resolving technical issues with hardware, software, and network connectivity Ensuring the smooth operation of user workstations to minimize downtime Performing upgrades and routine maintenance to ensure systems are up-to-date and secure Providing hands-on and remote assistance to users Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company Handling a variety of customer service issues with courtesy and professionalism Listening to fully understand what an end user's needs and/or requests are Managing escalations to proper IT support level timely Effectively managing multiple tasks simultaneously Maintaining documentation effectively, especially for recurring problems Administering the local telephone system (Aircall) Administering the local badge entry and visitor tracking system Administering the Verizon company cell phone and tablet program Attending regular virtual meetings with German counterparts Assisting with planning and implementation of Global IT projects Required Education and Experience Minimum of 2 years of related professional experience is required Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365) Keen attention to detail, the memory of patterns, and interest in problem-solving Excellent oral and written communication skills Effectively communicate complex technical processes to non-technical users Ability to work collaboratively with cross-functional teams and stakeholders Ability to undertake self-directed tasks when necessary Be adaptive towards new systems and technology Understand the complex relationships between different components in a networked environment Adjust to frequently changing workloads and priorities Effectively manage time and prioritize work Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels. Analytical-the individual synthesizes complex or diverse information. Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level. Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects. Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type and Expected Hours of Work This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required. Travel This position may require occasional travel.

Network Engineer (Cisco/Juniper) Type: Full-Time Pay: $60,000 - $80,000 per year As a Network Engineer, you will be responsible for maintaining and optimizing the computer networks of our clients, including mainframes, VPNs, routers, switches, firewalls, and other physical hardware. You will work closely with the technical team and management to ensure the highest levels of system security and performance. *Must have consulting OR MSP experience* *Must have experience configuring switches and troubleshooting VPNs* *Must have experience with Juniper OR Cisco Routers and Switches* Key Responsibilities: Maintain and troubleshoot computer networks, including mainframes, VPNs, routers, switches, and firewalls. Install and configure network equipment to meet business requirements. Create and maintain firewalls, update virus protection software, and manage data security systems to safeguard sensitive information and communications. Monitor network performance and proactively optimize systems to ensure high availability and reliability. Implement disaster recovery procedures to protect against data loss and ensure business continuity. Collaborate with other IT professionals and escalate complex issues when necessary. Stay updated on the latest security and networking best practices, offering the best solutions to enhance company and customer systems. Required Skills and Qualifications: Strong knowledge of network protocols, including TCP/IP, DNS, and DHCP. Hands-on experience with network equipment such as routers, switches, and firewalls. Familiarity with virus protection software and data security systems. Excellent problem-solving, analytical, and troubleshooting skills. Ability to escalate and communicate issues clearly to management. In-depth understanding of security principles and best practices for network systems. Customer-focused with excellent attention to detail and the ability to provide tailored solutions. Preferred Qualifications: Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent. Experience with cloud solutions and virtualization technologies. Prior experience in a value-added reseller (VAR) environment is a plus.

Endpoint / SCCM / Intune Engineer Contract-to-Hire Atlanta-based 1x per week onsite We're looking for an engineer who has strong experience with modern endpoint management. You will take ownership of SCCM, Intune, OSD, packaging, and patching in a large and live environment. Role Leading OSD and task sequence work end-to-end Owning SCCM/MECM administration, deployment, and troubleshooting Building and maintaining custom application packages (MSIX/App-V/PowerShell-based) Driving Intune configuration, policies, enrolment, and Autopilot Supporting co-management across MECM + Intune Managing patching cycles and update compliance Cleaning up, improving, and modernizing the endpoint estate Responsibilities Strong hands-on experience in SCCM/MECM Proven Intune administration experience Solid OSD experience (task sequences, imaging, troubleshooting) Real custom app packaging exposure (not just repackaging wizards) Co-management experience in a hybrid environment Confident with patching and update management Comfortable working with autonomy and fixing things properly If this looks like a good option for you, put through your application today.