Technical support engineer jobs in Palm Coast, FL - 54 jobs

Job Title: IT Support Analyst I Job Type: Full-Time Company: Reliance Management Services About Us Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology, we want to hear from you. Position Summary The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience. Key Responsibilities Install, configure, and upgrade operating systems and business software Set up and support computer hardware, monitors, network equipment, and peripherals Troubleshoot and resolve hardware, software, email, network, and peripheral issues Support users via centralized help desk and provide clear technical guidance Document equipment repairs, installations, and removals Train users on common business applications (e.g., Microsoft Office Suite) Contribute to system planning, hardware/software recommendations, and procedures Stay up to date on technology trends and make proactive suggestions Maintain user confidentiality and adhere to company protocols Qualifications High school diploma or GED required 2+ years of experience in IT support or related field (or equivalent education and experience) Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed Valid Florida Class E driver's license and clean driving record Strong understanding of computer hardware, networks, and business software Experience supporting users in a professional IT environment Excellent troubleshooting skills and ability to explain complex issues clearly Strong organization, time management, and communication skills Ability to work independently and manage overnight responsibilities effectively Preferred Skills Knowledge of server and network infrastructure Experience with financial or healthcare IT systems Familiarity with modern communication tools and ticketing systems Why Join Us? At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration. Employee Benefits 15 days Paid Time Off (PTO) 8 Paid Holidays Medical, Dental & Vision Insurance Paid Life and AD&D Insurance Employee Assistance Program (EAP) Employee Recognition Programs Corporate Discounts 401(k) Program Employee Referral Bonus Program Equal Opportunity Employment Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.

Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for an Associate Product Support Engineering Data Specialist to support Boeing Defense, Space & Security (BDS) Air Dominance\Phantom Works. In this role, you will be part of a high performing, cross functional team building next generation, state-of-the-art capability. This position will directly report to the BGS Product Support Technical Manager, indirectly report to the AP1 Program Manager, and be assigned to one of the three BGS Product Support Integrated Logistics teams. As an Integrated Logistics Product Team member, the successful candidate will support the teams RAA (responsibility, accountability and authority) to complete a portion of the ILS teams' combined statement of work and deliverables for the program. Position Responsibilities Supports developing, analyzing collecting, and storing various system support technical data elements and specifications for evaluation and assist with making recommendations. Supports providing recommendations on product supportability and establishing product supportability operational maintenance tasks, resources, and support systems to achieve supportability requirements for a single equipment subsystem. Assists with identifying and analyzing logistics support candidates from product definition and develops logistics support analysis records and reports. Supports determining spares provisioning requirements for spare and replacement parts, levels, and stocking for a single customer and contract type. Supports, produces, delivers, sustains, and manages S1000D compliant operating, wiring, and technical orders. Assist in preparing technical documentation for operating, testing, and maintaining aircraft systems/components Support applicable subject matter experts to define Integrated Logistics Support technical approaches and ensure adherence to applicable engineering standards and processes Work with cross-functional teams to drive innovation in the development of Integrated Logistics Support solutions Special Program Access or other Government Access Requirements are mandatory for this position. Position requires the ability to travel 10% of the time. Basic Qualifications (Required Skills/Experience): 2+ years of experience supporting the military aviation industry 2+ years of experience working with aircraft drawings, specifically military aircraft. Preferred Qualifications (Desired Skills/Experience): Experience with data elements associated with the logistics support analysis records or equivalent Experience with Logistics Support Analysis Database (GEIA-STD-007) or equivalent Familiar with S1000D standards and formats Understanding of how to read and interpret engineering drawing and models Typical Education & Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 years' related work experience, etc.) Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. General: All information provided will be checked and may be verified. Please apply ASAP for this role as recruitment may commence before the end date. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $60,350 - $81,650 Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: Safety Sensitive: Security Clearance: This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Helpdesk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment. ORGANIZATIONAL RELATIONSHIPS Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary. SPECIFIC DUTIES AND RESPONSIBILITIES Maintain, analyze and repair hardware and software systems. Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings. Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified. Set up and configure new systems, new applications and assist in the management of all the College's current application upgrades. Coordinates activities in support of user training and assistance requests for all programs. Trains users in learning new College provided applications and assists in problem-solving for applications issues. Maintains records, logs and reports of assistance. Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity. Tests new software applications and recommends purchases where required. Update the Knowledge Base with solutions as appropriate. Perform other duties as assigned. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally; Ability to perform multiple assigned duties with time pressures and frequent interruptions; Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information; Ability to work independently and autonomously and concentrate for extended periods of time; Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception; Ability to analyze and resolve difficult problems; and Ability to work various hours, including weekends and evenings as job requires. EDUCATION AND EXPERIENCE Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting. Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday. Repetitive movement of hands and fingers, typing and/or writing. Lift and carry a minimum of 25 pounds. Palmer College provides a generous array of benefits for full-time employees, including but not limited to: Paid Time Off annually - 10 vacation days; 12 sick days; *16 holidays Health Benefits - Health, Vision, Dental insurance, flex spending, Health Savings Account Retirement - Invest 4% and earn up to 12% after 1 year and immediate vesting Free Chiropractic care for employees and their dependents Health/Wellness Plans offered to you and your spouse Variety of Voluntary Insurance plans available

We are seeking an Architectural Drafter to join our Technical Team in a fast-paced manufacturing company. This role requires a detail-oriented and organized individual who can develop standard product details and produce shop/installation drawings of Morin wall and roof metal panels in commercial, industrial, and architectural applications. This position requires close coordination with other departments to ensure our customers receive the highest level of customer service and support that drives and maintains the reputation of our company. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Understand Morin products and installation procedures as defined in the scope of work to provide customers with support. · Interpret information from internal order acknowledgement (products sold) and customer supplied structural and/or architectural plans. · Understand floor plan, elevations, and details per Morin shop drawings, architectural drawings and product standards. · Coordinate panel analysis with Morin engineering personnel. · Conduct quality checks on peer drawings, customer drawings, and bill of materials. · Review drawings to customer redline corrections as needed. · Understand bill of material (BOM) list in company format from final approved set of drawings. · Provide take-offs as read to verify material that will need to be ordered by customer service. · Interface with required internal and external project stakeholders. · Assist sales staff and customer service with current and future projects. · Assist architects and customers with new projects/project specific questions. · Create submittals for new projects. · Follow the Group Code of Conduct and Group Compliance Policy (applicable section 2.1-2.4) along with other applicable company policies. Required Skills/Abilities: · Proficient in computer-assisted design (CAD) and other design, data recording, and analyzation software is a plus. (Revit is an added benefit) · Ability to identify and solve complex problems. · Excellent verbal and written communication skills. · Ability to be both creative and analytical. · Extremely detail-oriented and accurate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exert up to 50 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time and working on a computer but may involve walking or standing for brief periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Travel: Occasional travel may occur for further training or to enhance customer relations. Required Education and Experience: · Architectural / Structural Associate's degree (or higher), technical degree or appropriate level of related experience. · Ability to read and interpret structural and architectural drawings · Previous experience required in pre-engineered metal building and/or architectural design. · Previous experience required in construction · Good communication and mathematical skills · Ability to meet deadlines with minimal supervision Position Type/Expected Hours: This is a full-time position. Typical hours of work are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 7:00a.m. to 4:00p.m. or as previously determined by the facility. 40 hours per week. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change with proper notice.

Full-time Description IT Specialist Experience: 3+ years in IT Skills Required: FortiGate: Proficiency in configuring and managing FortiGate firewalls. Arista: Familiarity with Arista network switches and routing protocols. VMware: Experience in virtualization using VMware technologies. MS Server and Windows Operating systems. MS Active Directory, DNS, IIS. Responsibilities: Maintain and troubleshoot network infrastructure, including firewalls, switches, and routers. Manage and optimize virtualization environments using VMware. Collaborate with other IT staff to ensure smooth operations and security. Provide technical support to end-users and resolve IT-related issues. Monitor system performance and implement necessary upgrades. Assist in disaster recovery planning and execution. Stay updated with industry trends and recommend improvements. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field a plus. Relevant certifications (e.g., Fortinet NSE, VMware VCP, Arista ACE) are a plus. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Demonstrated skills in a fast-paced IT environment. Healthcare experience a plus Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Retirement savings plan. Professional development opportunities. Friendly and collaborative work environment. Requirements Bachelor's degree in Computer Science, Information Technology, or related field a plus. Relevant certifications (e.g., Fortinet NSE, VMware VCP, Arista ACE) are a plus. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Demonstrated skills in a fast-paced IT environment. Healthcare experience a plus Salary Description 75000

Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave (up to 25 days after 3 years of service) * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * As a member of a multidisciplinary team, provides case management and coaching to all clients in line with the required program model. * Participates in treatment team meetings as scheduled. * Tasks may include locating and coordinating services; implementing interventions; educating clients and the members of their networks; providing direct services in order to maximize community independence; building relationships; modeling behaviors; advocating for rights and preferences; transporting clients; going into clients' homes; building employability and vocational abilities; modeling and teaching ADL skills; promoting wellness behaviors; developing social skills; counseling and advising; building budgeting skills; organizing and coordinating special events, projects, social activities, and outings; and supporting clients so that their quality of life is maximized. * Completes documentation to maintain a permanent record of client activity according to established methods and procedures. * Collaborates with and assists other SMA staff in a supportive case management role including sharing case management duties, actively participating in staff meetings, leading groups, participating in trainings, and sharing resources and information. * Performs miscellaneous job-related duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High school diploma or GED. Consumer of mental health services currently or in the past preferred, and certification as a Peer Recovery Specialist is preferred. Additional education and/or experience may be required per program requirements. Knowledge/Skills/and Abilities: * Must be knowledgeable and have experience with care of adults with severe and persistent mental illness as well as chemically dependent adults. * Skills and competence to establish supportive trusting relationships and maintain healthy boundaries and respect for client rights and personal preferences. * Knowledge of the characteristics and problems of adults with severe and persistent mental illnesses, and/or chemical dependence. * Knowledge of psychotropic medications and their side effects. * Ability to quickly assess situations and use sound judgment in defusing potentially risk situations. * Ability to identify services needed by clients during the rehabilitation process. * Ability to establish and maintain effective working relationships with other employees, medical and clinical professionals, and the general public. * Ability to prepare clear and concise client documentation/reports. * Ability to handle verbally and /or physically abusive and aggressive persons and utilize aggression control techniques to ensure the safety and well-being of the person, other persons, and employees on the team. * Ability to incorporate cultural and age appropriate care into all aspects of communication and service delivery. * Ability to communicate effectively both orally and in writing with other employees, program staff, persons receiving services, outside organizations, and others. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary. Application: This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. It should not be used to limit the nature and extent of assignments such individuals may be given.

Job DescriptionDescription: We are seeking a motivated and strategic Sales Agronomist to join our dynamic team. This role offers an exciting opportunity to develop and expand our presence within a designated sales territory. Reporting directly to the Sales Manager, the Sales Agronomist will be instrumental in establishing and executing effective sales strategies, fostering strong client relationships, and driving growth. Present and sell company products and services to current and potential clients within the designated sales territory. Develop and implement action plans and schedules to identify specific sales targets and set contact goals. Follow up on new leads and referrals generated through field activities to maximize sales opportunities. Identify and pursue sales prospects, establishing contact with assigned accounts and new potential clients. Prepare engaging presentations, proposals, and sales contracts tailored to client needs. Develop and maintain comprehensive sales materials and stay current on product knowledge to effectively communicate value propositions. Build and sustain long-term relationships with clients to ensure customer satisfaction and loyalty. Track sales activities and maintain detailed records to monitor progress and inform future strategies. Manage accounts through quality checks, maintaining contracts and resolving client complaints. Perform random soil sampling of each field within the territory every 3 to 4 years to evaluate the nutrient management program and monitor plant response. Other duties as assigned. Requirements: Bachelor's degree in Agronomy, a related field or equivalent experience. Proven experience in sales, preferably within the agricultural or agronomy industry. Strong communication and interpersonal skills to effectively engage with clients and team members. Self-motivated with a results-oriented mindset and the ability to work independently. Ability to develop strategic sales plans and execute them effectively. Excellent presentation and negotiation skills. Knowledge of current industry trends, products, and market conditions. Proficiency in CRM software and Microsoft Office Suite. Valid driver's license and ability to travel. Join our team and be part of a company committed to innovation, growth, and professional development. We offer a collaborative work environment, competitive compensation, and opportunities for career advancement.

Responsible for configuring, installing, maintaining, and troubleshooting Windows and Macintosh computers, printers, and audio-video equipment such as projectors and sound systems.

About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. The Member Support Specialist is responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. Also ensuring that members are navigated successfully through their healthcare and social determinant needs. Duties: * Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. * Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. * Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. * Manage and resolve web support tickets and live chats from members. * Assist with member education and ensure that each member has access to the services needed. * Serve as a liaison between the member and other departments * Consistently exhibit behavior and communication skills that demonstrate Revive Health's commitment to superior member service, including quality, care, and concern with every internal and external customer. * Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards * Perform outbound calls to members as needed or assigned * Perform additional duties as assigned Requirements * High school diploma or GED required * Two (2) or more years' of call center experience * Previous experience working with health insurance or in a health care environment * Computer literate with strong data entry skills * Customer service-oriented * Excellent verbal and written communication skills * Strong active listening skills * Impeccable telephone skills and telephone etiquette * Ability to maintain composure to a challenging situation * Excellent problem-solving skills * Organized, detail-oriented and task-oriented * Ability to multi-task and be flexible * Ability to work in a fast-paced, team-oriented environment * Self-motivated and team player * Ability to propose new, better solutions

Dedicated IT At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world. We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation. As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for an Onsite IT Engineer to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology. Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together! If you would like to know more about Dedicated IT, click the links below: ********************************* ******************************** Position Summary Location: Daytona Beach, FL Schedule: Full-time onsite at client office Salary: Up To $65,000/year Onsite IT Engineer - Empower Healthcare with Advanced Technology Solutions Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you'll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward. In this role, you'll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You'll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they're located. Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you're excited about taking on infrastructure projects and developing your expertise, we'd love to hear from you! We Are Looking for Candidates That Embody Our Core Values: • Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. • Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. • Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. • Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. Functions of the Onsite IT Engineer: Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times. Collaborate closely with client, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience. Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction. Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting. Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning. Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations. Act as the Subject Matter Expert (SME) for your client, providing guidance and mentorship to team members as needed. Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager. Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption. Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary. Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback. Advanced Technical Responsibilities: Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience. Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization. Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight. Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations. Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations. Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications. User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity. Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth. Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency. Education & Experience Qualifications Minimum Education: High School Diploma or GED required. Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications. Experience: 4+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred. Healthcare IT Experience: Previous experience in Healthcare IT is REQUIRED, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Ambient AI experience or desire to learn a plus. Perks & Benefits Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well. 401K with Company Match: Start planning for your future with our competitive retirement savings plan. Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave. Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career. People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment. Thanks for your interest in Dedicated IT! Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

In this role, you will engage with architects, customers, and other stakeholders to discuss architectural designs and utilize wall or roof panels. You will develop standard product details and produce shop/installation drawings for metal panels in commercial, industrial, and architectural applications. Responsibilities * Understand and support product installation procedures as defined in the scope of work. * Interpret information from internal order acknowledgments and customer-supplied structural or architectural plans. * Comprehend floor plans, elevations, and details from shop drawings, architectural drawings, and product standards. * Coordinate panel analysis with engineering personnel. * Conduct quality checks on peer drawings, customer drawings, and bill of materials. * Review drawings to incorporate customer redline corrections and prepare bill of material lists. * Provide take-offs to verify material orders required by customer service. * Interface with internal and external project stakeholders. * Assist sales staff and customer service with current and future projects. * Support architects and customers with new projects and project-specific questions. * Create submittals for new projects. * Adhere to the Group Code of Conduct and Compliance Policy along with other company policies. Essential Skills * Proficiency in computer-assisted design (CAD) and related software. Experience with Revit is an added benefit. * Ability to identify and solve complex problems. * Excellent verbal and written communication skills. * Creative and analytical skills. * Detail-oriented and accurate. Additional Skills & Qualifications * Ability to read and interpret structural and architectural drawings. * Experience in pre-engineered metal building and/or architectural design. * Construction experience. * Good communication and mathematical skills. * Ability to meet deadlines with minimal supervision. Work Environment This role involves sitting most of the time and working on a computer, with occasional lifting up to 50 lbs. and frequent lifting up to 10 lbs. It may require walking or standing for brief periods. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment is adaptable to enable individuals with disabilities to perform the essential functions Job Type & Location This is a Contract position based out of Deland, FL. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Deland,FL. Application Deadline This position is anticipated to close on Feb 2, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Posting Closes: January 19 th , 2026 Starting Salary: $69,696.59 annually, $1,340.32 weekly General Description: Responsible for performing technical work, planning, implementing, analyzing, designing, and maintaining virtual infrastructure, computer hardware, operating system software, data storage, and database management systems in a complex multi-system environment. Mentors other Systems Engineers. Minimum Qualifications: Bachelor s degree in Business Administration, Computer Science, Mathematics, or related field, AND Two (2) years of experience in systems or database administration. A comparable amount of education and experience may substitute for the minimum requirements. Must possess and maintain a valid Florida driver s license. Background Screening: This position will require an extensive background investigation. Essential Functions: Designs, implements, and maintains VMware Horizon VDI environment. Designs, implements, and maintains VMware vSphere and Hyper-V Server Environment. Prepares detailed technical analyses, recommendations, project plans, and cost projections for network projects. Maintains high level of technical knowledge of network hardware and software. Defines and allocates disk storage for file and database systems on servers and storage area networks (SAN). Trains operational staff and automates routine operational and maintenance tasks. Develops, documents, and enhances system administration procedures. Prepares detailed technical analysis, recommendations, project plans, and cost projections for server and SAN projects. Maintains high level of technical knowledge of server hardware, virtual environments, SANs, operating system software, and database management software. Designs and implements high-availability hardware and software systems. Analyzes user requirements, developers needs, and technical constraints. Implement solutions across multiple operations systems. Integrates new technologies into the existing data center environment. Establishes Service Level Agreements with customers. Communicates with customers regarding ongoing technical issues affecting performance. Mentors and guides other System Engineers. Assists in development of strategic plans for growth and resiliency. Identifies key success factors and identifies necessary resource. Verifies the integrity and availability of datacenter hardware. Determines root cause of issues and communicate with the appropriate parties. Notifies management of the need for escalation. Thoroughly documents incidents, remediation activities, and resolutions. Develops and maintains technical documentation, including system diagrams, configuration records, and standard operation procedures. Performs system monitoring; verifies the integrity and availability of systems. Tunes system performance tuning and optimizes resource utilization. Performs backup operations, ensuring successful and recoverable backups. Manages inventory and physical storage and security of backup media. Performs operating system updates, patches, and configuration changes. Performs hardware and software upgrades and migrations. Performs system installation and recovery operation on a 24x7x365 basis. Performs decommissioning of systems. Provides technical expertise and assistance to other Information Technology staff. Interfaces with vendor technical representatives. Must adhere to Federal, State, County and Local ordinances. Attends work on a regular and consistent basis. Performs other duties as assigned. Status: Civilian Blood and Viral Pathogen Risk: Minimal Risk Environmental Conditions: General office settings with most duties being performed while sitting at a desk, table, or workstation. Must be able to work under stressful conditions. Must be able to relocate to other county locations based upon operational needs. Must be able to remain available to work when a public emergency or disaster occurs. Skills and Abilities: Skilled in design, implementation, and administration of VMware vSphere ESXi environments. Skilled in design, implementation, and administration of VMware Horizon VDI environments. Skilled in design and implementation of computer server environments; including security, backup and recovery, disaster recovery, routine maintenance, and automation of batch processing. Skilled in the evaluation and recommendation of computer hardware and software. Skilled in planning, coordinating, and scheduling projects. Skilled in system analysis and tuning. Skilled in system administration of physical and/or virtual servers running Windows, Linux, or Solaris operating systems. Skilled in the identification and resolution of complex problems with server and SAN platforms. Skilled in the installation, migration, and administration of cloud-based computing systems. Skilled in the use of PowerShell and VBScript scripting languages. Skilled in the administration of Microsoft Active Directory. Ability to identify, troubleshoot, diagnose, and resolve datacenter system issues. Ability to maintain a large-scale server environment. Ability to organize work on multiple tasks, establish priorities, and meet deadlines. Ability to think logically and show attention and detail. Ability to communicate effectively both orally and in writing. Ability to interact effectively with others. Ability to read and comprehend manuals and instructions, layouts, memos, letters, procedures, safety instructions. Ability to perform mathematical functions. Ability to prepare memos, summaries, reports, and evaluations. Ability to communicate clearly and concisely. Ability to analyze data and develop conclusions. Ability to identify and resolve problems. Ability to think logically and show attention to detail. Required Knowledge: Physical and virtual networking concepts. (Cisco Networking is a plus) Microsoft Hyper-V virtual environments. Various types of network authentication; including password, two-factor, token, single-sign-on (SSO), and biometric authentication methods. Server hardware, operation system software, database management systems, and utility software. Data storage solutions to include fiber channel, SAN, vSAN, and NAS. (Pure Storage is a plus) Local area networks (LANs). IP addressing and network protocols. Technical, legal, and regulatory frameworks for enforcing system security. Principles and methods of planning, implementing, and managing information technology infrastructure. VSO General Orders and procedures. Modern office practices, procedures, and equipment. Business English, spelling and arithmetic. GovQA, ERMS, TraCS, and OnBase. Florida Public Record law, including confidential and exempt information. Report redaction process. Knowledge of report destruction process beyond retention period. Knowledge of intake process. Physical Requirements: Manual dexterity. Ambulate independently. Sit and/or stand for extended periods of time. Utilize a computer/keyboard for extended periods of time. See at a normal range or with reasonable accommodation. Hear at a normal level or with reasonable accommodation. Sedentary position. Occasionally bend, squat, reach, grasp. Occasionally lift up to twenty-five pounds (25lbs). Equal Employment Opportunity Employer M/F/D/V

Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082 Pay Plan: Career Service 60002082 Salary: Current Employees will be compensated in accordance with DCF salary policy. Total Compensation Estimator Tool Department of Children and Families Child Protective Field Support Analyst - Anticipated Vacancy Circuit 7 Internal Agency Only Current Employees will be compensated in accordance with DCF salary policy. The primary focus of the Field Support Analyst will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the FSA will request and review any records pertinent to the assessment of the family. The FSA will be co-located with Investigative staff to support Child Protective Investigators, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. DUTIES AND RESPONSIBLITIES: The CPI Field Support Analyst will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff: * Provides support and assistance in coordinating referrals, appointments, record retrieval etc. * Pre-Commencement consultations and review of prior FSFN and Law Enforcement records. * Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc. * Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to. * In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models. * High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured. * Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS * Coordinates OTI/OTI transfer requests. * Coordinates Subject Matter Experts to assist CPI in decision making KNOWLEDGE, SKILLS, AND ABILITIES: The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized, can multi-task, will assist in coordination and follow up on multiple activities. The candidate must have the ability to create and enhance relationships with partners and stakeholders to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, CCWIS, MS Suite, Word and Excel to ensure that data is collected and analyzed on a consistent basis. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Job Description Job Title: IT Support Analyst I Job Type: Full-Time Company: Reliance Management Services About Us Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology, we want to hear from you. Position Summary The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience. Key Responsibilities Install, configure, and upgrade operating systems and business software Set up and support computer hardware, monitors, network equipment, and peripherals Troubleshoot and resolve hardware, software, email, network, and peripheral issues Support users via centralized help desk and provide clear technical guidance Document equipment repairs, installations, and removals Train users on common business applications (e.g., Microsoft Office Suite) Contribute to system planning, hardware/software recommendations, and procedures Stay up to date on technology trends and make proactive suggestions Maintain user confidentiality and adhere to company protocols Qualifications High school diploma or GED required 2+ years of experience in IT support or related field (or equivalent education and experience) Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed Valid Florida Class E driver's license and clean driving record Strong understanding of computer hardware, networks, and business software Experience supporting users in a professional IT environment Excellent troubleshooting skills and ability to explain complex issues clearly Strong organization, time management, and communication skills Ability to work independently and manage overnight responsibilities effectively Preferred Skills Knowledge of server and network infrastructure Experience with financial or healthcare IT systems Familiarity with modern communication tools and ticketing systems Why Join Us? At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration. Employee Benefits 15 days Paid Time Off (PTO) 8 Paid Holidays Medical, Dental & Vision Insurance Paid Life and AD&D Insurance Employee Assistance Program (EAP) Employee Recognition Programs Corporate Discounts 401(k) Program Employee Referral Bonus Program Equal Opportunity Employment Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Responsible for configuring, installing, maintaining, and troubleshooting Windows and Macintosh computers, printers, and audio-video equipment such as projectors and sound systems. MINIMUM QUALIFICATIONS: Minimum five years experience working with personal computer hardware and software CHARACTERISTICS PREFERRED: Strong working knowledge of personal computer hardware, operating systems, and software Strong working knowledge of desktop and departmental printers Working knowledge of networks and network configurations Working knowledge of projectors Strong interpersonal skills Ability to work without close supervision and make proper independent decisions Detail and multi-task-oriented The position involves a high degree of exposure, working sometimes with trustees, executive management, and dignitaries to deliver computer and audiovisual services; the ability to maintain confidentiality and exhibit good judgment is imperative to the success of this position PREFERRED QUALIFICATIONS: One or more of the following: A+ Certification Certified Technology Specialist (CTS) Network+ Certification Microsoft Certified Professional (MCP) Apple Certified Support Professional (ACSP) WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Ability to maneuver around the College campus quickly; sometimes requires a considerable amount of walking Ability to lift and maneuver large equipment (50 - 75 pounds) ESSENTIAL FUNCTIONS: Configuration and installation of new computers, printers, and projectors. Installation and maintenance of software on PCs and Macs. User support as needed. This may include remote support or computer-related support at the users' desks. Configuration, maintenance, and troubleshooting of various local and wide-area network areas as assigned. Assisting the System Administrator or Director of Infrastructure Services on technology and related issues. Specific administrative tasks, such as equipment and software inventories. Maintenance and troubleshooting of local and departmental printers. Configuration, maintenance, and troubleshooting Voice over IP (VoIP) desk phones. ADDITIONAL RESPONSIBILITIES: Performs such professional duties as may be assigned by the Director of Infrastructure Services.

Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave and Paid Holidays * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * Use own experience of recovery to help others. * Facilitate and lead support group meetings. * Develop recovery plans tailored to the individual's unique circumstances. * Assist individuals in identifying and utilizing resources in the community for further support. * Collaborate with mental health professionals to ensure comprehensive care. * Encourage self-advocacy among individuals to help them achieve their goals. * Document individual progress and maintain confidentiality of all personal information. * Participate in ongoing training and professional development opportunities. * Educate individuals, families, and the community about mental health and substance abuse. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High school diploma or GED. Willing to self identify as a person in recovery from substance abuse or mental health issues. Certification as a Peer Recovery Specialist is preferred. Must obtain certification as a Peer Recovery Specialist within one year of hire. Certification requires two years of living in recovery.Additional education and/or experience may be required per program requirements. Knowledge/Skills/and Abilities: * Assist clients in identifying and achieving their personal recovery goals. * Must be knowledgeable and have experience with care of adults with severe and persistent mental illness as well as chemically dependent adults. * Skills and competence to establish supportive trusting relationships and maintain healthy boundaries and respect for client rights and personal preferences. * Knowledge of the characteristics and problems of adults with severe and persistent mental illnesses, and/or chemical dependence. * Ability to quickly assess situations and use sound judgment in defusing potentially risk situations. * Ability to establish and maintain effective working relationships with other employees, medical and clinical professionals, and the general public. * Ability to prepare clear and concise client documentation/reports. * Ability to incorporate cultural and age appropriate care into all aspects of communication and service delivery. * Ability to communicate effectively both orally and in writing with other employees, program staff, persons receiving services, outside organizations, and others. * Share personal experiences to provide hope and encouragement. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary. Application: This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. It should not be used to limit the nature and extent of assignments such individuals may be given.

About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. The Member Support Specialist is responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. Also ensuring that members are navigated successfully through their healthcare and social determinant needs. Duties: * Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. * Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. * Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. * Manage and resolve web support tickets and live chats from members. * Assist with member education and ensure that each member has access to the services needed. * Serve as a liaison between the member and other departments * Consistently exhibit behavior and communication skills that demonstrate Revive Health's commitment to superior member service, including quality, care, and concern with every internal and external customer. * Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards * Perform outbound calls to members as needed or assigned * Perform additional duties as assigned Requirements * High school diploma or GED required * Two (2) or more years' of call center experience * Previous experience working with health insurance or in a health care environment * Computer literate with strong data entry skills * Customer service-oriented * Excellent verbal and written communication skills * Strong active listening skills * Impeccable telephone skills and telephone etiquette * Ability to maintain composure to a challenging situation * Excellent problem-solving skills * Organized, detail-oriented and task-oriented * Ability to multi-task and be flexible * Ability to work in a fast-paced, team-oriented environment * Self-motivated and team player * Ability to propose new, better solutions