Desktop Support Specialist
Technical support engineer job in Allegan, MI
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Lead IT System Administrator
Technical support engineer job in Grand Rapids, MI
General Information:
Clearance Required: Secret (or higher), or ability to obtain
Job Type: Full-time
Travel: Travel 10% of the time to customer sites and Company Headquarters.
Position Summary:
We are seeking an experienced Lead IT System Administrator to execute our organization's IT operations, with a strong focus on Microsoft Azure, Office 365, and enterprise infrastructure. The ideal candidate will have proven leadership capabilities, a deep technical background in cloud and on-premises environments, and the ability to carry out user support, system administration, and infrastructure projects from planning to execution.
Key Responsibilities:
IT Infrastructure Management: Design, implement, and maintain secure and scalable IT infrastructure, including servers, storage, networking, and cloud services.
Cloud Administration: Configure, manage, and optimize Microsoft Azure resources (VMs, networking, identity management, security, backup/recovery, etc.).
Office 365 Administration: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related services.
User Support & Troubleshooting: Serve as the escalation point for complex technical issues, ensuring prompt resolution and high user satisfaction.
Systems Monitoring & Security: Implement monitoring, patch management, endpoint protection, and security best practices to safeguard systems and data.
Project Leadership: Lead IT projects from requirements gathering to deployment, including infrastructure migrations, upgrades, and integrations.
Documentation & Policies: Develop and maintain IT policies, technical documentation, and standard operating procedures.
Team Coordination: Mentor junior administrators, delegate tasks, and ensure cross-team communication for smooth IT operations.
Vendor Management: Coordinate with external vendors, service providers, and consultants for hardware, software, and service procurement.
Basic Qualifications:
Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
5+ years of hands-on IT administration experience, with at least 2 years in a lead or senior role.
Proven expertise in Microsoft Azure administration (IaaS, PaaS, security, networking).
Strong proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune).
Experience with Windows Server environments, Active Directory, Group Policy, and identity management.
Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, load balancers).
Strong troubleshooting and problem-solving skills.
Excellent communication and leadership skills.
Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) are highly desirable.
Preferred Qualifications/Skills:
Experience with Linux Server environments.
Knowledge of PowerShell scripting for automation.
Familiarity with backup solutions and disaster recovery planning.
Knowledge of Endpoint Privilege Management.
Knowledge of Remote Support.
Understanding of cybersecurity principles and compliance frameworks.
Work Environment:
Fast-paced, collaborative environment with opportunities to work on diverse IT projects.
May require occasional after-hours or weekend work during critical updates or incidents.
Why Join Us:
Work on high-impact DoD programs supporting national defense and mission readiness.
Engage with cutting-edge technologies across air, ground, and joint service domains.
Be part of a collaborative and innovative team working at the intersection of technology and mission success.
Competitive compensation, professional development, and growth opportunities in a secure, high-tech environment.
IT Desktop Technician -- GOSDC5662753
Technical support engineer job in Holland, MI
Shift: 8 am
Duration: 6 months (contract to hire)
Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required).
Position will convert to full-time
Must be able to manage time effectively. Initial training will be provided for a few weeks, after which will need to work independently.
Interviews will be conducted virtually (Eastern Time).
Must have good technical experience (3 - 5years experience required)
The Role: This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery.
Essential Functions:
· Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
· Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
· Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune).
· Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
· User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
· Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary.
· Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups.
· Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
· End-User Assistance: Provide IT services for end users, including visitors within the assigned region.
· Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.
· Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team.
· Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams.
· Asset Management: Participate in network asset management as per documented processes.
· Team Support: Assist application development teams as needed throughout project lifecycles.
· Additional Duties: Perform other duties and special projects as assigned by the team lead.
Minimum Qualifications:
· Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus.
· Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
· Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience.
· Data Privacy: Knowledge of applicable data privacy practices and laws.
· Team Collaboration: Experience working within a team-oriented, collaborative environment.
· Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary.
· Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery.
· Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work.
· Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries.
· Communication: Ensures written and oral communications are clear and appropriate for the audience.
· Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation.
· Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively.
· Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances.
Physical Demands:
· Mobility: Regularly required to sit or stand, reach, bend, and move about the facility.
· Lifting: Must occasionally lift/transport up to 50 pounds (PCs)
· Vision: Vision abilities required by this job include close vision.
Work Environment:
· Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.
· Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.
IT Support (No C2C/No Sponsorship)
Technical support engineer job in Holland, MI
Job Title: Technology Svc Desk Analyst I
*No C2C/No Sponsorship/No 1099*
Schedule: 8am - 4:30pm Monday through Friday
Duration: 12 Month Contract-to-Hire
Pay: $24 per hour
POSITION PURPOSE : Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise.
RESPONSIBILITIES AND RESULTS:
Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner.
Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction.
Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.
Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.
Provides appropriate escalation of support requests to ensure meeting customers expectations.
Provides input for process and procedure improvements for Global Support Services area to better serve customers.
Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction.
Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.
Ensures network availability by monitoring and escalating system alerts and failures.
Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs.
QUALIFICATIONS
Associates degree in computer science or information systems or equivalent job-specific work experience.
1+ years of experience in technology support.
Skills and Knowledge:
Ability to maintain confidentiality when working with sensitive data.
Broad technical and organizational skills, with good attention to detail.
Familiarity with information technologies and their application to business processes.
Excellent PC and keyboard/mouse skills.
Good communication and interpersonal skills.
Ability to adapt to change and learn quickly.
Ability to work well under pressure and quickly assess and respond to customer issues.
Strong data-gathering and problem-solving skills.
Ability to work with diverse global customers.
National Tech Support Manager
Technical support engineer job in Grand Rapids, MI
Responsible for managing the NTS Team & communicating with factory. Meeting customer expectations and sales commitments. Managing the personnel within technical support with responsibilities of technical support supervision.
SPECIFIC RESPONSIBILITIES
National Customer Issues: Ensuring appropriate region/personnel are addressing and bringing resolution.
Assist with National Technical Support Specialist scheduling and training.
Assisting Technical Support Manager and providing backup in his absence.
Supervision and coordination of remote diagnostics and video diagnostic programs.
Provide recommendations of FSR training with Stiles Education.
Assist with National Technical Support Specialist daily duties and coordination.
Assist Regional Technical Support Specialists and FSR's with troubleshooting problems/issues.
Supply level-II technical support to customer, FSR's and other service office staff.
Act as a direct liaison to the factory to resolve technical issues.
Periodically visit factories for training and updates.
Assist Regional Technical Support Specialists in determining needs for installations and other service work.
Assist the Parts Department on technical issues, stocking levels and new machine parts inventories.
Demonstrate at all times a positive attitude toward job and company.
Openly support all policies, procedures and management practices.
ESSENTIAL FUNCTIONS
Review upcoming projects, and develop and implement plan of action
Providing strategic direction to personnel and motivating personnel
Accomplish objectives by recruiting, selecting, training, assigning and scheduling appropriate team members
Review and approve and submit staff expense reports timely
Assist in selling services to existing and potential customers. This may include preventive maintenance and service on equipment not sold by Stiles
QUALIFICATIONS
5 or more years of previous leadership experience in a service or technical service environment.
Field service / technical experience desired
SKILLS AND ABILITIES
Technical and business acumen
Excellent organizational and time management skills
Able to create project plans and manage multiple projects simultaneously
Analytical and problem-solving skills
Strong communication and presentation skills
MS Office Applications (Word, Excel, Power Point)
WORK ENVIRONMENT
Office Environment
Help Desk Technician
Technical support engineer job in Allegan, MI
Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services.
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.
Job Description
Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members.
Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management.
• Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation.
• Strong communication skills.
• Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience:
Additional Information
All your information will be kept confidential according to EEO guidelines.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Grand Rapids, MI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Support Specialist
Technical support engineer job in Grand Rapids, MI
Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.
Summary of Responsibilities:
Provide technical support to external and internal customers relating to personal computers and desktop applications. Evaluate functional requirements and support on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery.
Key Job Responsibilities:
Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools.
Set up, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Solid understanding of PC Imaging concepts and systems.
Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action.
Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc.
Support VOIP phone system for call center.
Support IT service requests and hardware procurement including New Hire setups and Separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems.
Provide administration and support of:
Active Directory, DNS, DHCP, etc.
ShoreTel Telephony systems
Communicate project/request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope).
Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration.
Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends.
Support Microsoft Azure Cloud and Mitel phone system.
Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.
Lead and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony.
Perform other duties as assigned.
Required Education and Experience:
Minimum of 1-3 years of relevant experience.
Understanding of networking concepts and VOIP phone system setup.
Have a broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment.
Have a general knowledge of the Internet and related services such as e-mail and be able to assist users.
Ability to configure, install and troubleshoot hardware and peripherals is required.
Have a broad knowledge of Windows, Microsoft Office 365 and Mac. Technical certifications a plus.
Excellent verbal and written skills are required to deliver exceptional customer service.
Travel:
Less than 10%.
Work Environment:
This job operates in professional office, retail, and outdoor environments as well as virtually. Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.
We think Chervon is a great place to work! Be part of our new future!
Better Tools. Better World.
Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.
#LI-Hybrid
Auto-ApplyData Center IT Technician
Technical support engineer job in Grand Rapids, MI
Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency and control. Ascent's clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers.
Job Description
Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones. Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking. Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment.
Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures.
Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.
Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels.
Rack and stack customer equipment.
Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.).
Conduct carrier circuit maintenance.
Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed.
Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing.
Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).
Maintain detailed written records of all work activity.
Manage and maintain Technicians, day to day operations and appropriate project staffing requirements.
Escalate SRs that require additional information.
Determine work priorities from the ticketing queue and ensures adherence to all commit times.
May perform other duties as assigned.
Qualifications
High School Diploma or GED required
1+ years of related work experience with server builds in a production data center environment.
One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+.
Candidate must be able to lift up to 50 lbs throughout the day
Candidate must possess strong communication skills
Candidate must have a disciplined approach to managing task assignments. People skills, good judgment, and flexibility are critical to this position.
Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred
Knowledge, Skills, and Abilities
Knowledge of cable limitations to daily work (distance limitations, etc.)
Able to read installation drawings (Visio drawings/spreadsheets).
General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.).
Basic understanding of Unix / Windows booting process and commands.
Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects.
Experience with troubleshooting all circuits with carriers.
Understand System Command Language (Unix, Windows).
Able to lift heavy equipment/items.
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.
Able to work days/nights/weekends/holidays, if needed and/or required.
Must be able to travel up to 20% of the time to support additional data center locations as needed.
Additional Information
This position reports to the Data Center IT Lead.
All interested candidates should apply through the ad or visit ****************** and select the careers tab to apply for the position.
Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more.
Ascent, LLC is an Equal Opportunity Employer. We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate. These terms apply to all stages of employment with our company. Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.
Tier 2 IT Technician - Grand Rapids MI
Technical support engineer job in Grand Rapids, MI
Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year.
Essential Duties and Responsibilities:
Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices.
Troubleshooting, resolving, or escalating client technical issues as needed
Updating client documentation in document retention system
Recommending procedure modifications and improvements
Answering customer phone calls as needed
Providing guidance and support to Tier 1 IT Technicians
Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:
Windows PC, Mac, and server operating system environments
Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
Microsoft 365 Management
Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
Cloud VOIP Systems
Excellent customer service skills are essential
Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
Ability to quickly learn, understand, and manage new systems related to information technology
High degree of flexibility and problem solving.
Cisco Meraki, experience preferred
ConnectWise Suite, experience highly preferred
Requirements Include:
Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.
Three or more years' experience in an IT related role
One of the following certifications is required:
A+ Certification
NET+ Certification
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Server Plus
Other IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.
Auto-ApplyRadiopharmacy Support Technician
Technical support engineer job in Grand Rapids, MI
Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care.
Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds.
Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health.
The Radiopharmacy Support Technician assists in the manufacturing of sterile radioactive drug products in compliance with cGMP, radiation safety, and aseptic processing standards. This role performs routine and non-routine support activities, including cleaning and preparation of cleanroom environments, material preparation, environmental monitoring, and final product packaging and shipping. The technician ensures accurate documentation of production activities, adheres to safety protocols for handling radioactive materials, and assists in cleaning, sanitization, and inventory management to maintain a compliant and controlled environment. This position requires attention to detail, the ability to follow strict procedures, and a commitment to ensuring product quality and patient safety in a regulated manufacturing environment. By ensuring seamless facility operations and compliance with regulatory and quality standards, this role contributes directly to BAMF Health's commitment to delivering innovative and high-quality radiopharmaceuticals for precision healthcare.
Duties and Responsibilities, including but not limited to:
Maintain controlled and classified environments as outlined by the BAMF Health Quality Management System and under supervision as required by State and Federal law
Cleaning and preparation of ISO 8, 7, and 5 environments for routine purposes, as well as in preparation of radiopharmaceutical production
Upkeep of site inventory, including cycle counting, kit preparation, and order requests
Perform radiation safety checks and tasks
Perform Environmental Health and Safety checks and tasks
Perform quality system checks and tasks
Packaging and occasional delivery of unit doses to customer
Accurately complete applicable documents and records
Other duties as assigned
Basic Qualifications:
High-School Diploma or GED required
Preferred Qualifications:
Familiarity with cleanroom processes as they relate to gowning and cleaning or experience functioning in a highly regulated environment preferred
Experience with GDP (good documentation practices) preferred
Schedule/Compensation Details:
Employment Status: Full time (1.0 FTE)
Weekly Scheduled Hours: 40
Hours of work: Night Shift- Starting as early as 10:00 PM
Days worked: Monday to Friday
At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include:
Employer paid High Deductible Health Plan with employer HSA contribution
Flexible Vacation Time
401(k) Retirement Plan with generous employer match
Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection
Free Grand Rapids downtown parking
Disclaimer
BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health.
BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.
Auto-ApplyCustomer Support Technician
Technical support engineer job in Plainwell, MI
Job DescriptionCustomer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.
What it's like to work here:
This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do:
Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
Answering customer service phone calls and e-mails.
Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
Other project related activities as needed.
What will make you successful:
3 to 5 years of experience in a related field or position.
Travel experience.
Driver's license.
Ability to get a passport (travel to Canada and Mexico).
Experience with electrical systems and controllers - HMI troubleshooting experience.
Proficiency with a multimeter.
Must enjoy learning new things.
Must be able to act calmly in stressful situations.
Self-motivated and organized.
Good communication skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Information Technology Technician
Technical support engineer job in Grand Rapids, MI
Kent ISD
Non-Union Hourly Classified, Grade 4
7.5 hours per day, 260 days per year (year round)
The Information Technology Technician provides tier 1 and tier 2 supports to the staff and students at Kent ISD and at districts that contract IT services from the Kent ISD technology department. The primary focus of the IT technician is to ensure that technology is available as needed to support the educational process.
Job Qualifications:
Bachelor's degree in CIS or a related field preferred
Certification as IT Technician preferred (CompTIA A+ or Microsoft Certified IT Professional)
Must have technical knowledge and experience in desktop installation and troubleshooting of Windows, Mac OS, iOS and Android operating systems with experience in Chrome OS helpful
Must have the ability to remotely troubleshoot hardware and software issues
Must be knowledgeable in Active Directory for both user and management aspects
Needs technical knowledge and experience in desktop installation and troubleshooting of educational and office applications. Examples include Microsoft Office Suite, PowerSchool, Adobe Creative Suite, Sophos Anti-virus, FileMaker Pro, AutoCAD, SCCM, Track-it, TeamViewer, Camtasia, Java, and Kronos
Must have the ability to solve a wide range of desktop software and hardware problems, including virus and Spyware removal
Effectively and efficiently conduct work via time management, organizational skills and attention to details
Excellent customer service skills
Available to periodically work after hours in support of testing and troubleshooting
Timely and effective communication, both verbal and written
Specific Duties and Responsibilities:
Diagnose and resolve computer problems.
Deploy new computer equipment.
Provide orientation and guidance to users on new ISD software.
Repair laptop and desktop computers.
Maintain records of repairs and work in the Help Desk system.
Install and configure appropriate software and functions according to specifications.
Effectively manage system documentation for disaster recovery purposes.
Ability to travel to schools/programs throughout the region.
Maintain data confidentiality and FERPA compliance.
Effectively communicate, both written and in person, with Kent ISD and constituent district staff.
Collaboration with colleagues and vendors to achieve departmental and project outcomes.
Demonstrated ability to manage multiple assignments with competing priorities, while maintaining attention to details.
Commitment to quality customer service both internal and external customers
Adhere to cybersecurity safeguards and protocols
Regular and consistent employee attendance
Adhere to departmental processes and procedures, as well as Board policies
Benefits: Robust benefit package includes full medical, dental, and vision insurance; generous paid sick and vacation days; State of Michigan School Employment retirement program; Kent ISD is a participating employer for the Public Student Loan Forgiveness program (PSLF plan) for eligible Federal student loans.
Please note, due to the large number of applications, we are unable to attend to e-mail or telephone inquiries on application status.
The final candidate for this position will be required (at their cost) to furnish Kent Intermediate School District with a current Michigan State Police and FBI criminal records LiveScan check prior to our recommendation to hire.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the School Board may be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The District does not discriminate on the basis of race, color, national origin, ethnicity, religion, sex (including gender identity or expression, sexual orientation, pregnancy, childbirth, or a related condition), age, height, weight, familial status, marital status, military service, veteran status, genetic information, disability, or any other legally protected basis, and prohibits unlawful discrimination, including harassment and retaliation, in any education program or activity that it operates, including in admission and employment. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Dave Rodgers, Assistant Superintendent of Human Resources
EUC technician/Site IT Support
Technical support engineer job in Muskegon, MI
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer
Base Salary Range: $50,000 - $60,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Desktop Support Technician 3
Technical support engineer job in Big Rapids, MI
Provide computer support services for assigned area(s) within the University community on campus and statewide Position Type: Staff Required Education: Associate's Degree in a computer related field or two years of completed college coursework in a computer related field.
Required Work Experience: Ten years of work experience in a computer and audio/video related support position.
Required Licenses and Certifications: Valid driver's license and good driving record.
Active Comptia A+ Certification.
Physical Demands:
* Office Environment
* Bending
* Carrying
* Inclement Weather
* Moving
* Reaching
* Sitting
* Twisting
* Balancing
* Climbing
* Driving
* Heights
* Lifting
* Pulling/Pushing
* Repetitive movement
* Standing
Additional Education/Experiences to be Considered: Bachelor Degree in a computer related field. Experience in a higher education setting. Additional industry related certifications
Essential Duties/Responsibilities: *Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance.
* Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems.
* Install Microsoft Windows, Apple MacOS, and other supported operating systems.
* Load standard and unique software.
* Test and evaluate various software applications and resolve workstation conflicts.
* Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies.
* Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment.
* Assist in strategic planning for the implementation of new technologies.
* Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws.
* Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning.
* Train users in the operation and minor adjustment of audiovisual electronic equipment and systems.
* Participate in the asset lifecycle management of hardware and software in partnership with IT's Automation and Continuity Team.
* Help maintain an accurate asset management system.
* Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software.
* Support audiovisual electronic equipment and systems, tools, and fixtures.
* Assist in the administration of the university's enterprise level applications.
* Assist with creating and maintaining Knowledge Management Articles.
* Reports directly to immediate supervisor as assigned.
* Responsible for maintaining the confidentiality of designated information.
* Travel to the State-wide locations as needed.
* Provide Remote Support for End Users.
* Document work and solutions into a ticketing system.
* Follow and remain familiar with the internal processes for the university.
* Operates university motor or personal vehicles safely while carrying out job responsibilities.
* Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
* Support, promote, and develop university student enrollment and retention initiatives.
* Any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Ability to lift, move and relocate computer hardware.
Assist with Walk up, Call Center and Hardware repair as needed. Skills and Abilities: * Communicate effectively both verbally and in writing.
* Express technical information in a clear and understandable way.
* Interact effectively with all levels of organizational personnel and with outside vendors.
* Operate power tools.
* Plan, organize and make sound judgments and decisions.
* Possess a valid driver's license and good driving record.
* Read blue prints, floor plans, and interpret electronic circuitry.
* Select, train, and supervise others in the performance of the characteristic duties.
* Successfully interact with a variety of staff, faculty, students and public in a variety of situations.
* Use excellent verbal and written communication skills as well as analytic, problem solving and research skills.
* Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Required Documents:
* Cover Letter
* Resume
* Unofficial Transcript 1
* Certification/License
Optional Documents: Special Instructions to Applicants: Working hours are:
10:00 am to 7:00 pm Monday through Friday during the Fall and Spring Semester
8:00 am to 5:00 pm Monday through Friday during school breaks and Summer Initial Application Review Date:
December 15, 2025 Open Until Position is Filled?: Yes Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement. Click here to learn more about working at FSU and KCAD.
IT Lead, BC Dynamics/Administrator
Technical support engineer job in Grand Rapids, MI
IT Lead, BC Dynamics Administrator Boyd Corporation is looking for an experienced IT Lead and Administrator for its Microsoft Dynamics 365 Business Central ERP system. They will be a servant leader for the Microsoft Dynamics 365 Business Central team and work with and through an international team of IT resources and consultants.
This person will be responsible for maintaining and extending the functionality of our Microsoft Dynamics 365 Business Central ERP instance. The Microsoft Dynamics 365 Business Central Lead Analyst's role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Microsoft Dynamics 365 Business Central Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Microsoft Dynamics 365 Business Central system investments.
Essential Job Responsibilities
* Mentor, coach and assist other Dynamics Analysts with Dynamics systems and processes
* Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
* Lead design sessions in improving Microsoft Dynamics 365 Business Central usage for the purpose of enhancing business processes, operations, and information process flow.
* Serve as primary systems administrator for the Microsoft Dynamics 365 Business Central ERP system.
* Update/coordinate system configuration changes to enable new processes.
* Collaborate in the planning, design, development, and deployment of changes and enhancements to the Microsoft Dynamics 365 Business Central system.
* Prepare and deliver reports, recommendations, or alternatives that help address business needs from the ERP system.
* Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
* Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
* Provide Microsoft Dynamics 365 Business Central orientation and training to end users.
* Perform other duties as assigned.
Required Qualifications
* Minimum of a Bachelor Degree in Computer Science, MIS or equivalent with 5-7 years of related experience.
* Extensive experience with the Microsoft Dynamics 365 Business Central ERP system.
* Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
* Experience in discrete manufacturing environment preferred.
* Demonstrated project management skills.
* Travel may be required for business purposes. If so, the employee must have a valid driver's license issued by the state / country in which they work and a satisfactory driving record.
* Demonstrated analytical, written and oral communication skills.
* Ability to work well under pressure.
Preferred Skills and Experience
* Strong attention to detail with a focus on quality at all times.
* Strong verbal and written communication skills.
* Good analytical and decision-making skills
* Strong organization and time management skills with the ability to prioritize work based on business needs.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
* Ability to work under time constraints with changing priorities under minimal supervision.
* Must be able to follow directions and work in a team environment.
* Knowledge of common techniques for material handling
* Previous manufacturing experience
Company Overview
Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.
Additional Information
This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.
Location: Grand Rapids, Gaffney, Elkhart
All Job Posting Locations (Location)
Elkhart, Grand Rapids
Remote Type
On-Site
EEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Infrastructure & Systems Administrator
Technical support engineer job in Rockford, MI
Essential Duties and Responsibilities:
Implement technical projects in alignment with organizational goals with a heavy focus on using current technology to streamline processes.
Ensure operational integrity of technology by maintaining high availability, business continuity, system performance, and addressing hardware degradation.
Provide support to the IT service organization through addressing requests and incidents assigned.
Develop and demonstrate customer service skills and relationship management with customers, end users, and vendors.
Create documentation for user knowledgebases, internal process and procedures, and formal policies.
Assist in providing network and remote connectivity hardware/software support.
Establish and maintain file sharing, access privileges, and monitor usage to ensure security of data
Develop and implement automation through scripting and other technologies.
Manage software deployments and updates.
Develop, execute, and track the performance of security measures to protect the organization's data, network infrastructure and computer systems.
Owns infrastructure and platforms, including server, network, cloud, and database environments
Maintains ERP Operations, such as backups/restores, integrity/performance monitoring, environment maintenance, and cross-system integrations.
Perform additional responsibilities as required.
Skills/Experience Required:
Minimum 3-5 years of experience in systems administration or systems engineering within an enterprise environment.
Proven experience supporting and optimizing ERP systems (INFOR, SAP, Oracle, or equivalent).
Proficiency in Windows Server and/or Linux administration, including virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Hands-on experience with cybersecurity frameworks, endpoint protection, MFA, and vulnerability management tools.
Working knowledge of database (SQL Server, Progress OpenEdge, or similar).
Familiarity with scripting languages such as PowerShell, Bash, or Python for automation and configuration management.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
Experience with system monitoring tools and logging platforms.
Ability to troubleshoot complex technical issues across infrastructure, applications, and databases.
Strong analytical thinking, documentation, and time management skills.
Effective communication skills with both technical and non-technical stakeholders.
Education Requirements:
Bachelor's degree in computer science, computer engineering, mathematics or similar is required, but equivalent in experience will be considered.
Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may be regularly required to talk or listen, stand, walk, sit, stoop, crawl and use hands to finger, handle, or feel objects, tools or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to operate in mentally and physically stressful situations. Prolonged sitting, typing and lifting up to 20 pounds.
BYRNE ELECTRICAL SPECIALISTS is an equal opportunity employer.
Cloud Systems Engineer
Technical support engineer job in Grand Rapids, MI
Details: Stefanini Group is hiring!Stefanini is looking for a Cloud Systems Engineer in Grand Rapids, MI (Hybrid role).For quick Apply, please reach out to Sudhanshu Shrivastava: **************/ *********************************** W2 candidates only!
Job Summary:Work with our cross disciplinary team to automate the migrations of customer applications to our cutting-edge cross-cloud hosting infrastructure. In addition to migrations, you'll also work to implement the automation of ongoing monitoring of customer environments as well as internal applications and infrastructure, with the aim of creating a new standard for extremely high levels of reliability and resilience. Set an example for team of SREs with positive and inclusive leadership and discussion on work, while Showing ownership of a major part of the infrastructure. Essential Functions:
Run production infrastructure, ensuring sites and applications are available within established SLAs.
Improves documentation all around, explaining the why, not stopping with the what.
Influences ideas and solutions within the Infrastructure Department to reduce the workload through automation. Implement infrastructure as code and automation across all BHSH infrastructure
Plan infrastructure growth for increased scale and new application(s). Actively looks for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
Using a data driven approach, work closely with the development/engineering and architecture teams to identify improvements to our products reliability, performance, and availability.
Proactively safeguard infrastructure and deployed applications to stay ahead of security and compliance requirements
Operate and maintain existing container platforms and CICD pipelines.
Provides emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed.
#LI-SS3#HYBRID
Details:
Required Bachelor's Degree or equivalent.
3 years of relevant experience Minimum 3-5 years in SRE, Dev Ops, Net Ops, or other related roles. Required.
5 years of relevant experience 5 yrs: Net Ops, SRE, AWS, Kubernetes Preferred.
Must Have:
Automation
AWS Cloud Infrastructure Knowledge
CDK
Dev Ops
Net Ops
Python (Programming Language)
SRE
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group:The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
Easy ApplyDesktop Support Specialist
Technical support engineer job in Grand Rapids, MI
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Information Technology Professional
Technical support engineer job in Grand Rapids, MI
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military