Software Support Technician
Technical support engineer job in Edison, NJ
Software Support Technician
WHO WE ARE:
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at *****************
The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.
RESPONSIBILITIES:
- Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
- Log all incidents into the department call tracking system as per departmental standards.
- Assist in the creation of knowledge base articles as they pertain to the present and future environment
- Work on unresolved issues from evening and weekend shifts.
- Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.
- Support Implementation/Training Team with any customer issues.
SKILL REQUIREMENTS:
- BA or equivalent degree in Computer Science, Information Technology, or related
field.
- Basic SQL knowledge preferred.
- Relational database experience is a plus.
Information Technology Support Specialist
Technical support engineer job in Princeton, NJ
Job Title - IT Support Specialist
Duration - FTE
Skills: Infrastructure Specialist, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys,
Experience: 8 Years+
Job Description:
We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across client offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities:
Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences.
Deliver remote and on-site end-user support across Client offices.
Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues.
Perform basic network, systems, and infrastructure troubleshooting.
Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys).
Handle patch management, EDR, and DSM tools for endpoint security and compliance.
Support connectivity issues related to ILL/MPLS/SD-WAN.
Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable).
Maintain documentation and provide timely updates to stakeholders.
Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills:
L1/L2 assessment of network, systems, infra, VC, collaboration tools.
Strong knowledge of Microsoft apps, O365, patch management.
Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys).
Hands-on experience in executive support within a fast-paced enterprise ecosystem.
Understanding of connectivity technologies: ILL/MPLS/SD-WAN.
Desirable Skills:
L3/TAC level exposure with OEMs, resellers, and service providers.
Advanced troubleshooting and escalation management.
Skills to be Evaluated On:
L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools.
Ability to correlate issues with Microsoft apps, O365.
Patch management and endpoint security (EDR, DSM tools).
Proficiency in Microsoft Teams, Zoom, Genesys.
Connectivity troubleshooting (ILL/MPLS/SD-WAN).
Executive support experience in enterprise environments.
Key Attributes:
Strong communication and problem-solving skills.
Proactive approach with attention to detail.
Ability to work independently and under pressure.
AV (Audio Visual) Technician and Webcast Support Specialist
Technical support engineer job in East Hanover, NJ
AV Technician & Webcasting Support Specialist (Including On-Site, Off-Site, and Virtual Support)
East Hanover, NJ (Onsite) with ability to travel and support offsite events
Open Ended/Long Term
Responsibilities:
AV Services:
Provide start-up and dedicated support for on-site, hybrid, and virtual meetings.
Provide end-user support on the operation and use of collaboration technologies
Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings
Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards. This includes but is not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, software updates, break/fix, de-installation, reinstallation, etc.
Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies
Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs.
Always ensure compliance with all Customer safety and procedural guidelines
Track all maintenance activities from start to finish with proper documentation
Webcasting Services:
Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia
Provide start-up or dedicated support for webcasting events
Create and maintain documentation for the service in partnership with the global resolver and management teams
Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows
Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure Client' webcasting services run per SLA
Attend & contribute to regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, helping complete open tasks, and ensure end-to-end service alignment.
Coordinate and facilitate additional services that are associated with webcasting solutions
Provide periodic and ad hoc reporting for the supported service
General Requirements:
Flexible Scheduling: Be prepared to work a flexible schedule as required, which may include weekends and evenings.
Travel: Be available for travel to remote sites outside of the East Hanover location, which may include out-of-state travel.
Off-Site Support: Provide support for meetings occurring in various locations such as hotels.
This role requires a high level of technical proficiency, excellent problem-solving skills, and a strong commitment to providing exceptional customer service. The ideal candidate will be a team player who is willing to go the extra mile to ensure the success of every event. Experience in a similar role is preferred but not required. We look forward to receiving your application.
Desktop Support Specialist
Technical support engineer job in Princeton, NJ
Job Title: Desktop Specialist
Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys,
Experience: 8 Years+
Job Location: Princeton, NJ
Full Time and Onsite
We at Coforge are hiring Desktop Specialist with the following skillset:
We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.
Key Responsibilities:
Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences.
Deliver remote and on-site end-user support across Coforge offices.
Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues.
Perform basic network, systems, and infrastructure troubleshooting.
Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys).
Handle patch management, EDR, and DSM tools for endpoint security and compliance.
Support connectivity issues related to ILL/MPLS/SD-WAN.
Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable).
Maintain documentation and provide timely updates to stakeholders.
Occasional travel to Coforge offices for business-critical IT support.
Mandatory Skills:
L1/L2 assessment of network, systems, infra, VC, collaboration tools.
Strong knowledge of Microsoft apps, O365, patch management.
Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys).
Hands-on experience in executive support within a fast-paced enterprise ecosystem.
Understanding of connectivity technologies: ILL/MPLS/SD-WAN.
Desirable Skills:
L3/TAC level exposure with OEMs, resellers, and service providers.
Advanced troubleshooting and escalation management.
Skills to be Evaluated On:
L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools.
Ability to correlate issues with Microsoft apps, O365.
Patch management and endpoint security (EDR, DSM tools).
Proficiency in Microsoft Teams, Zoom, Genesys.
Connectivity troubleshooting (ILL/MPLS/SD-WAN).
Executive support experience in enterprise environments.
Key Attributes:
Strong communication and problem-solving skills.
Proactive approach with attention to detail.
Ability to work independently and under pressure.
Desktop Support Specialist
Technical support engineer job in Doylestown, PA
Required Skills & Experience
2yrs+ Desktop / IT Support experience
Hardware/Software troubleshooting
Mobile device support
Strong communication skills
Reliable transportation and active DL
Nice to Have Skills & Experience
Coming from Healthcare/Hospital (or similar highly regulated environment)
Associate or Bachelors degree or certifications
Job Description
We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions)
Day to Day Summary
We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients.
The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to:
Support for laptops and desktops
Microsoft/Office Suite
Deskside support for doctors and clinical staff
Project support (equipment refresh, windows upgrades, etc)
MUST: Have valid driver license and a vehicle
Information Technology Help Desk
Technical support engineer job in East Hanover, NJ
We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.
Key Responsibilities:
Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals.
Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
Maintain documentation of systems, processes, and procedures.
Work with external vendors or escalate issues when needed.
Assist in IT project implementation and rollouts.
Ensure compliance with security policies and industry best practices.
Requirements:
Technical Skills:
3+ years of hands-on IT support experience (Level 2 or higher).
Strong proficiency with Microsoft 365 administration.
Experience with Windows Server (2016/2019/2022) administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
Experience with ticketing systems and remote support tools.
Soft Skills:
Strong problem-solving and troubleshooting ability.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Organized with strong attention to detail.
Preferred Qualifications:
Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA
Service Desk Specialist
Technical support engineer job in Princeton, NJ
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Requirements:
Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
Windows Migration.
Hardware/Software Troubleshooting
Experience with VPN, Soft Phones, Remote Desktop, VDI.
Asset Tracking/Inventory Management
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow).
Strong Communications Skills
Excellent proven track record supporting clients in a financial environment.
Excellent proven customer service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within team
Dress Code: Business casual
Service Desk Specialist
Technical support engineer job in Matawan, NJ
Job Title: Service Desk Specialist
Perm (FTE) role
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
H1b
candidates at this time
Job Title: Service Desk Specialist
Department: IT
Reports to: Service Desk & IT Retail Field Manager
Summary:
Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores.
Responsible for phone support.
Must be both technically and customer service oriented.
Ability to handle multiple calls and situations.
Able to work varying shifts including evenings and weekends.
Bilingual in Spanish is a plus.
Job Description:
Proficient in the timely and professional handling of incoming calls to a busy service desk
Target 85% resolution at the Service Desk for inbound incidents and request
Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required.
Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue.
Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment.
Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
Ask concise and accurate questions to identify issues and provide solutions.
Answer application questions with short training and/or -how-to documents.
Delegate support tasks when appropriate to third party vendors
Escalate problems to engineering support group (when appropriate) to obtain timely resolution.
Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues.
Participate in departmental projects and programs (which include rollouts, upgrades, and modifications).
Maintain procedures manual to ensure continuity of task execution amongst current or future staff.
Deliver administrative services to IT department.
Assist in Desktop top support functions.
Participate in after hour on call rotation.
Qualifications:
Education
Associate degree in management information systems (MIS), Computer
Science related field or minimum 2 years' experience.
Skills & Experience
Certifications a plus, not required ITIL, Microsoft certification,
Cisco/Network Certification
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K.
We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include:
Health, dental, and vision coverage
Paid time off and holidays
Retirement savings plan options
Empower Certified Technical Analyst
Technical support engineer job in Rahway, NJ
Title-Empower Certified Technical Analyst
Mandatory Skills Waters Empower 3 platform
Mandatory Waters Empower certified
5+ years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues.
Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control.
Strong knowledge of large-scale CDS environments (500+ users, 750+ instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred.
Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments.
Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity.
Experience executing test scripts/checklists and documenting results with attention to detail.
Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation.
Demonstrated supervisory experience leading small technical teams or deployment resources.
Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices.
UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.
SQL Cloud Migration Engineer
Technical support engineer job in East Brunswick, NJ
Accelirate: we are leaders in enabling businesses to achieve excellence and gain a competitive advantage. By leveraging the power of intelligent AI agents and years of Process automation (RPA) expertise, we help organizations transition holistically and replace time-intensive, human-centered processes with streamlined, future-ready workflows. We integrate AI agents with your existing enterprise systems of record, such as Salesforce, SAP, Workday, NetSuite & other enterprise applications to maximize efficiency & productivity.
Job Title: SQL Server Migration Engineer
Job location: EST time zone/ Remote
Job Description:
Accelirate Inc. is seeking an experienced SQL Server Migration Engineer to support upcoming database modernization and cloud migration initiatives. This role will focus on assessing the client's existing SQL Server 2016 environment, executing migrations to updated SQL Server platforms and Azure data services, and producing clear technical documentation.
Key Responsibilities:
Plan and execute SQL Server 2016 migrations to:
Newer SQL Server versions on updated Windows Server OS
Azure SQL Managed Instance
Azure SQL Database
Use Azure Migrate and Azure Database Migration Service for assessments and migration tasks.
Support database consolidations and address compatibility or dependency issues.
Validate migrated databases, stored procedures, Agent jobs, and SSIS components.
Provide detailed documentation and knowledge transfer to internal teams.
Required Qualifications:
Hands-on experience with Azure Migrate and Azure Database Migration Service.
Proven background migrating SQL Server 2016 environments to modern SQL Server and Azure platforms.
Strong understanding of SQL compatibility levels.
Excellent documentation skills with close attention to detail.
Ability to troubleshoot issues and communicate clearly with technical teams.
Preferred Qualifications
Experience with performance tuning or post-migration optimization.
Familiarity with SSIS modernization or Azure Data Factory.
If you're excited to empower providers with intelligent automation and AI-driven solutions that transform patient care and operational excellence, we'd love to connect with you!
Network & Monitoring Engineer #3504007
Technical support engineer job in Bridgewater, NJ
Be Part Of A High-Performing Team
This organization operates at the forefront of a highly regulated, innovation-driven industry, supporting complex technology environments that enable critical business outcomes. The technology team is responsible for maintaining resilient, scalable, and secure infrastructure while continuously modernizing how networks are designed, automated, and monitored. Collaboration, technical excellence, and forward-thinking problem solving are central to how this team operates, with ongoing initiatives focused on cloud enablement, automation, and enterprise network optimization.
What's In Store For You
This role offers the opportunity to work in a technically advanced environment where automation and cloud networking are core priorities. The position provides exposure to enterprise-scale infrastructure, hands-on ownership of impactful initiatives, and the ability to contribute to long-term architectural improvements. The work model supports a hybrid schedule with on-site collaboration at a primary technology hub, enabling both flexibility and close partnership with cross-functional teams.
How You Will Make an Impact
Design, enhance, and maintain enterprise network and monitoring platforms to support business and operational needs
Implement automation and scripting solutions to streamline network operations and lifecycle management
Support cloud and hybrid network environments, including connectivity, segmentation, and performance optimization
Participate in architectural discussions, providing technical insight and practical recommendations
Troubleshoot and resolve complex network issues across on-prem and cloud environments
Develop and maintain technical documentation, standards, and operational procedures
Collaborate with infrastructure, architecture, and vendor partners to deliver reliable and scalable solutions
Are You an Experienced Network Engineering Professional Ready to Make an Impact?
Extensive experience in enterprise network engineering and operations
Strong hands-on expertise with Cisco routing and switching technologies
Proven experience automating network tasks using scripting languages such as Python or Bash
Practical experience deploying and managing cloud network infrastructure (AWS preferred)
Familiarity with Infrastructure as Code tools for network provisioning and orchestration
Solid understanding of network architecture concepts and the ability to contribute to design discussions
Strong communication skills and confidence engaging with technical and business stakeholders
Bachelor's degree in a related technical field or equivalent professional experience
To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.
-------
About us:
Axiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services across various domains. Our core values (Accountability, Excellence, Integrity, and Community) guide us in providing optimized results and unparalleled service. We are an equal opportunity employer, a SIA-recognized diversity-owned firm, committed to diversity and inclusion.
Support Technician 1 - Domestic Relations
Technical support engineer job in Easton, PA
Begin an exciting career working for the Domestic Relations division of Northampton County's Court Administration! These positions offer comprehensive medical/dental benefits along with generous paid Personal, Vacation, Sick and Family Sick leave time!
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the . We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at ********************** or ************.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
GENERAL PURPOSE
The Support Technician 1 position is responsible for specialized work functioning in support of the County's Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth's Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position's role in support of one or more Conference Officers.
SUPERVISION RECEIVED
This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor.
SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees.
ESSENTIAL DUTIES OF THE POSITION
Reviews and processes correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.
Compiles data for Conference Officer's use, may compose routine correspondence, letters, notices, forms, etc.
Updates files as necessary. Assembles materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court. Completes forms requires to initiate, follow up, or complete processing of support activities.
Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.
Enters data in computer system to update and maintain support accounts, receives reminders to review case status, pulls case, and refers to staff member for action.
Answers overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explains general functions and operations of office, or provides status of case.
Schedules and reschedules appointments and pre-trial conferences.
* An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE - Completion of a high school, or general equivalency diploma; AND
At least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting; OR
Equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program.
Knowledge of the organizational relationships within the Domestic Relations Court and related programs.
Knowledge of functions, operations, and procedures of the Commonwealth's central child support collection program.
Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters.
Skill in organizing workload, addressing priorities, and completing clerical processing requirements.
Ability to compile and prepare court orders, and understand payment schedules and other child support information.
Ability to input, access, and interpret computer data.
Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices.
Ability to read, write, speak, understand and communicate in English to perform the duties of this position.
TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)
PAY GRADE: CN-15
UNION STATUS: COURT APPOINTED NON-PROFESSIONAL UNIT
Updated December 2021
Customer Technical Support Specialist
Technical support engineer job in Edison, NJ
About Eos Energy Enterprises
Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.
Overview:
The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required.
Key Responsibilities:
Customer Liaison and Support: Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and/or escalate to higher levels of technical support for resolution.
Monitor Systems: Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters.
Operate Systems: Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements.
Anomaly Detection: Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity.
Collaboration: Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts.
Documentation: Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity.
Data Analysis: Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions.
Continuous Improvement: Provide feedback on system performance and suggest enhancements to improve efficiency and reliability.
Qualifications:
Experience: Minimum of 2 years in electrical technology operations or similar control systems role, preferably in energy storage
Technical Skills: Familiarity with operational software platforms, ticketing/issue management systems, and data network communication protocols
Analytical Abilities: Strong problem-solving skills with the ability to interpret complex data and make informed decisions.
Communications: Excellent verbal and written communication skills to effectively collaborate with remote teams and customers.
Preferred Qualifications:
Industry Knowledge: Experience in energy storage systems, particularly with battery energy storage systems (BESS), energy management systems (EMS), supervisory control and data acquisition (SCADA) systems.
Certifications: Relevant certifications in electrical technology, BESS, or other management and controls systems
Technical Proficiency: firm understanding of networking and cybersecurity principles as they relate to battery and energy systems
Education:
Associates Degree, or 2 yrs equivalent experience in electrical technology, electronics, or related field
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Woodbridge, NJ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Production Support Technician
Technical support engineer job in East Hanover, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
• Ensure accurate SAP inventories are maintained for all components.
• Proper status segregation and storage of media lots.
• Support the maintenance of an “audit ready” state of the ISO 8 Area
• Timely response to all module requests.
• Batch Records are properly kitted and staged based on production schedule.
• All gowning materials in the ISO 8 area are maintained to adequate levels.
• ISO 8 area has ample supply of non-inventory items
• Logbooks entries are clear and complete.
• Kanban system is utilized to ensure FIFO
• Equipment cleaning is performed as required
• Ensure Batch records are reviewed and corrected in a timely manner.
Qualifications
Skills:
• 1-3years of related experience in cGMP/FDA regulated industry. Warehouse experience preferred.
• SAP knowledge preferred
Qualifications:
• Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
• Must be well organized, flexible and work with minimal supervision.
• Ability to lift up to 50 lbs.
• Alternate shifts, weekends and overtime will be required
• Requires handling of chemicals such as corrosives, solvents & bio-hazardous
Education:
• High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Sneha
************
Technical Production Support PM
Technical support engineer job in Warren, NJ
FULLTIME.
Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.
Detailed JD:
• About 12+ years in overall IT.
• Technical background - Preferably Java development background
• PL-SQL skills - Intermediate level
• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc
• Experience in L3 support
• Experience in Defect Triaging, Functional Analysis
• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)
• Excellent communication and articulation skills.
• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)
• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)
• Experience in driving and mentoring team
Needs to take “Driver seat” and run independently with minimal supervision.
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Security production support Specialis
Technical support engineer job in Pennington, NJ
Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain.
* Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required.
* Well versed with ITIL framework
* Excellent Communication Skills
* Demonstrate a strong work ethic and takes pride in accomplishment.
* CISSP OR equivalent Information Security domain certificate will be value add.
* Exhibits strong drive for results and success.
* Persists in the face of significant difficulties, does not give up easily.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices.
Generic Managerial Skills, If any
Identity and access Management
TCS Employee Benefits Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
* Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range : $110,000-$120,000 a year
Controls Field Support Engineer
Technical support engineer job in Bethlehem, PA
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services - from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers' challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.
Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world
Job Description
Controls Field Support Engineer to use your knowledge of control theory, electronics and software design to animate very large, powerful, and precise hydraulic machines in all parts of the USA. See your machines come alive by assisting in-house testing, and performing site commissioning and troubleshooting.
Troubleshoot and restore function of computer controlled machines in the field.
Learn about control system theory, closed and open loop solutions and their implementations in software.
Use your knowledge of high level and scripting languages to commission graphical user interfaces, hosted on computer, web or mobile phones to allow users to operate and visualize machines in motion.
Troubleshoot computer controlled system hardware and sensors.
Integrate distributed controls using ethernet or other industrial network.
Become the expert for Bosch Rexroth brand programmable and configurable electronics.
Collaborate with mechanical/hydraulic engineering, sales & customer to bring hydraulic machines into high performance use.
Provide support regarding control issues at customer sites.
Perform other essential and peripheral duties as may be necessary.
Able to travel to domestic and international customer sites with little advance notice (approximately 30%)
Qualifications
Bachelor of Science degree in Computer Engineering, Mechatronics, Computer Science or Electrical Engineering from an accredited institution (ex. CHEA, ABET) Or BS in a technical field
3+ years relevant experience (software debugging, electrical and machine troubleshooting)
Ability to read technical drawings
Perform test and measurement of control systems
Ability to work collaboratively and autonomously
Excellent interpersonal, organizational, verbal and written communication skills
Clear and accurate problem solving ability
Additional Information
Equal Opportunity Employer, including disability / veterans
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Service Desk Specialist
Technical support engineer job in Matawan, NJ
Job Title: Service Desk Specialist
Department: IT
Reports To: Service Desk & IT Retail Field Manager
("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)
Summary:
The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required.
Key Responsibilities:
Handle incoming service desk calls professionally and efficiently
Achieve 85% resolution rate for inbound incidents and requests
Track, assign, and escalate tickets using ServiceNow
Follow up on open tickets to ensure timely resolution
Create and manage user accounts and permissions in a multi-platform environment
Troubleshoot hardware, software, networking, and general IT issues
Provide how-to support for applications and tools
Escalate unresolved issues to internal teams or third-party vendors
Monitor third-party portals for proactive issue tracking
Support IT rollouts, upgrades, and ongoing projects
Maintain and update internal process documentation
Assist with desktop support and administrative IT tasks
Participate in after-hours on-call rotation
Qualifications:
Education:
Associate degree in MIS, Computer Science, or related field
OR minimum 2 years of relevant IT support experience
Skills & Experience:
Bilingual: English and Spanish (required)
Certifications (ITIL, Microsoft, Cisco) are a plus
Strong communication and interpersonal skills
Detail-oriented, self-motivated, and able to prioritize in high-pressure environments
Experience in a team-based, customer-focused support setting
A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.
Waters Empower CDS Technical Analyst
Technical support engineer job in Rahway, NJ
Job Title/Role
Waters Empower CDS Technical Analyst
Mandatory Skills
Waters Empower CDS Technical Analysis, Business Analysis, Technical support, Software installation & troubleshooting, User acceptance testing, Integration with Lab Instruments & validations.
JD
2+ years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues.
Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control.
Strong knowledge of large-scale CDS environments (500+ users, 750+ instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred.
Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments.
Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity.
Experience executing test scripts/checklists and documenting results with attention to detail.
Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation.
Demonstrated supervisory experience leading small technical teams or deployment resources.
Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices.
UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.