Technical Support Analyst
Technical support engineer job in Clearwater, FL
As a Technical Support Analyst, you will act as an advanced technical support resource for external clients, providing technical support and ensuring a seamless customer experience. You will work cross-functionally with development, account management, and product, to troubleshoot complex technical problems, provide solutions, and enhance the overall customer experience.
Salary:
$65-75k based on experience
Note:
This is a Second Shift position. Your hours will be 12:00 PM - 8:00 PM ET.
Key Responsibilities:
· Advanced Troubleshooting: Investigate, diagnose, and resolve escalated software issues reported by external clients.
· Collaboration: Work with Client Management team to provide guidance and escalate unresolved issues to development teams.
· Customer Communication: Provide timely updates and resolutions to external clients, ensuring high levels of customer satisfaction.
· Documentation: Maintain detailed records of issues, solutions, and troubleshooting steps in the support ticketing system.
· Root Cause Analysis: Identify recurring issues and recommend long-term fixes to prevent future occurrences.
· Testing & Validation: Reproduce reported bugs, test solutions, and validate fixes before deployment.
· Training & Mentorship: Assist in training external customers on software functionality and troubleshooting techniques.
· Process Improvement: Provide feedback on support processes and contribute to documentation to enhance efficiency.
Required Skills & Qualifications:
· Technical Expertise:
o Experience with troubleshooting desktop software applications, databases, APIs, or cloud-based solutions.
o Extensive knowledge of SQL and database technologies
o Familiarity with scripting (Python, Bash, PowerShell) or debugging tools is a plus.
· Customer Support Experience:
o Prior experience in a technical support role.
o Strong problem-solving skills and the ability to explain technical issues to non-technical users.
· Soft Skills:
o Excellent communication and interpersonal skills.
o Ability to work independently and manage multiple priorities.
o Strong analytical thinking and attention to detail.
Preferred Qualifications:
· Experience working with ticketing systems like Zendesk, ServiceNow, or Jira.
· Experience supporting external software users.
· Ability to read and interpret application logs or system error reports.
IT Operations Specialist (IT Support & Data Center Maintenance)
Technical support engineer job in Tampa, FL
About the Role
We are seeking a skilled and proactive IT Operations Specialist to support our company's technology infrastructure and ensure the reliable performance of our IT systems and data center environment. This role combines hands-on technical support with ongoing data center maintenance to guarantee optimal uptime, security, and service quality across the organization.
Key Responsibilities
Provide first- and second-level support for hardware, software, network, and user-related issues.
Monitor system performance, perform preventive maintenance, and resolve technical incidents promptly.
Ensure the reliability and security of servers, storage systems, and network devices within the data center.
Execute routine data center operations, including hardware installations, patching, cabling, and inventory management.
Support IT infrastructure upgrades, deployments, and migrations in coordination with internal teams and external vendors.
Maintain up-to-date documentation of infrastructure assets, configurations, and support procedures.
Participate in on-call rotations to handle after-hours incidents and scheduled maintenance activities.
Ensure compliance with company IT policies, backup strategies, and data protection standards.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
3+ years of experience in IT support, system administration, or data center operations.
Strong knowledge of Windows/Linux systems, virtualization (VMWare and Proxmox), and networking fundamentals.
Hands-on experience with hardware installation, cabling, server racking, and monitoring tools.
Familiarity with Active Directory, ITSM platforms (e.g., ServiceNow), and backup/recovery systems.
Strong analytical, troubleshooting, and communication skills.
Ability to work independently and manage multiple tasks under time pressure.
Nice to Have
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate, or VCP.
Experience supporting cloud or hybrid infrastructures.
Sophos XGS Firewall knowledge
What We Offer
Dynamic and collaborative work environment.
Opportunities for professional development and certification.
Competitive compensation and benefits.
If you think you can meet our requirements, please send you resume to **********************************
We look forward to meeting you asap!
Network Support Engineer #986813
Technical support engineer job in Tampa, FL
Network Desktop Support Engineer
Duration: Direct hire
We are seeking a skilled Network Desktop Support Engineer to provide hands-on technical support with a strong focus on network infrastructure, security, and hybrid on-prem to cloud environments. This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on-premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge.
Key Responsibilities
Network & Infrastructure Support
Configure, support, and troubleshoot routers, switches, wireless access points, and network cabling
Monitor and maintain LAN, WAN, and WLAN environments
Administer and troubleshoot VPN technologies (site-to-site and remote access)
Configure and support firewalls (rules, NAT, security policies, firmware updates)
Diagnose and resolve network performance, latency, and connectivity issues
Maintain network documentation, diagrams, and IP address management
Desktop & End-User Support
Provide Level 2/3 desktop support for Windows and mac OS environments
Troubleshoot hardware, software, OS, and peripheral issues
Support Microsoft 365, email, collaboration tools, and endpoint security solutions
Assist with workstation builds, imaging, patching, and lifecycle management
Escalate and coordinate with vendors or internal teams when required
On-Prem to Cloud & Hybrid Environment Support
Support hybrid infrastructure integrating on-prem systems with cloud platforms (AWS, Azure, or GCP)
Assist in on-prem to cloud migration projects, including network connectivity, VPNs, and security considerations
Support cloud networking components such as VPC/VNETs, subnets, routing tables, and security groups
Monitor and troubleshoot cloud connectivity and performance
Security & Compliance
Enforce network and endpoint security best practices
Assist with vulnerability remediation and patch management
Support MFA, secure remote access, and identity-based access controls
Participate in incident response and root cause analysis
Operational & Project Support
Participate in network upgrades, refreshes, and expansion projects
Perform routine maintenance, backups, and change management activities
Create and maintain technical documentation and SOPs
Provide after-hours or on-call support as required
Required Qualifications
3+ years of experience in IT support with strong networking responsibilities
Solid hands-on experience with routers, switches, firewalls, and VPNs
Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and NAT
Experience supporting Windows and/or mac OS desktop environments
Familiarity with hybrid on-prem and cloud networking
Ability to troubleshoot complex issues across multiple technology layers
Preferred Qualifications
Experience with Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar network devices
Exposure to AWS, Azure, or GCP networking
Knowledge of SD-WAN technologies
Experience with Active Directory, Azure AD, Intune, or similar identity platforms
Networking or cloud certifications (e.g., CCNA, Network+, Azure/AWS Associate)
Soft Skills
Strong problem-solving and analytical skills
Excellent communication and customer service mindset
Ability to manage multiple priorities in a fast-paced environment
Strong documentation and organizational skills
Team-oriented with the ability to work independently
Sr. Systems Support Engineer
Technical support engineer job in Tampa, FL
Responsibilities:
Serve as the go-to escalation point for advanced service requests.
Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
Deliver remote and onsite support while upholding best practices in security and performance.
What We're Looking For:
6+ years of IT experience in a Support Engineer capacity
Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms.
Strong networking knowledge (switches, VLANs, VPNs, wireless).
Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.).
Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE
Full Stack Engineer - AI & LLM Systems
Technical support engineer job in Tampa, FL
About the Role
We're looking for someone who genuinely loves building AI systems. Things like bots, knowledge bases, agentic workflows, RAG pipelines, and other intelligent tools. If you get excited about taking an idea and turning it into a real, working AI feature, you'll fit right in.
The title mentions “Full Stack,” but to be clear: the heart of this job is AI engineering. You'll be the one designing and building the AI capabilities that power our platform, end to end.
What You'll Work On (Primary Focus)
AI Systems Development - You will architect, build, and deploy advanced AI capabilities, including:
AI-powered bots and conversational assistants
Knowledge base systems (RAG, embeddings, vector DBs, context management)
Agentic systems with tool use, multi-step reasoning, and dynamic workflows
Fine-grained prompt design, guardrails, and output evaluation
Model selection, performance tuning, and cost optimization
Integrating AI features into our existing MERN-based product
If your passion is building real AI systems, not just prototypes, this role is built for you.
Requirements
AI Engineering Expertise (Required) - Candidates must have hands-on, production-level AI experience:
Built production AI systems (bots, RAG, agents, orchestrations)
Experience with GPT-4o, Claude, LangChain, LlamaIndex, Agent frameworks
Deep understanding of embeddings + vector databases
Experience designing RAG pipelines and context architectures
Ability to build multi-step agentic workflows and tool systems
Strong prompt engineering fundamentals + prompt security awareness
Experience evaluating model performance + improving reliability
Comfort with AI dev tooling (Cursor, Claude, Copilot, etc.)
Full Stack Ability (Supporting Skillset)
(Not the primary responsibility, but required for integrating AI features.)
Experience with MongoDB, Express, React, Node.js
Strong debugging and integration skills
Bonus Skills
AWS experience
Workflow engines (n8n, Zapier)
Experience with fine-tuning or model benchmarking
How to Apply (Must Follow Exactly)
Applicants who skip any step will be automatically declined.
1. Property Management / Real Estate Experience (Optional)
List any relevant experience (optional).
2. GitHub Repository
Share your GitHub link or specific repos showcasing your AI + full stack work.
3. 2-Minute Video Introduction (Required)
Record a 1-2 minute video (Loom, unlisted YouTube, Google Drive, etc.) answering:
Your name + where you're located
Your AI experience in one sentence
One AI system you built that you're proud of
Clear audio is enough - no heavy editing required.
(If this keyword is not at the top, the application will not be reviewed.)
Network Engineer
Technical support engineer job in Tampa, FL
Exciting Opportunity for a Skilled Network Engineer Our Client, a leading organisation in the technology and infrastructure sector, is seeking a highly capable Network Engineer to join their dynamic team. This role is based within a resilient on-premises environment, dedicated to supporting mission-critical systems across multiple sites. Known for fostering a collaborative culture and valuing innovation, Our Client offers an excellent environment for professionals seeking growth and mastery in their field.
Role Overview
As a Network Engineer, you will play a strategic role in maintaining and enhancing the company's network and infrastructure. This is an ideal position for someone who thrives on technical challenge and wants to make a significant impact by ensuring network integrity, security, and performance. Your expertise will directly support the organisation's operational excellence and business continuity.
Key Responsibilities
Design, implement, and maintain robust network infrastructure-including LAN/WAN, VPN, VLANs, and wireless solutions-that meet operational demands.
Configure and support enterprise-grade switches, routers, and firewalls, ensuring secure and reliable connectivity.
Oversee core network services such as DNS, DHCP, and IP management to optimise network efficiency.
Monitor network health, identify issues proactively, and resolve connectivity or throughput challenges swiftly.
Implement and enforce security protocols, including network segmentation and access controls, to safeguard digital assets.
Collaborate with vendors and service providers to uphold network resilience and reliability.
Manage Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
Support on-premises SQL Server instances, focusing on security, backup, and performance tuning.
Administer physical and virtual servers, leveraging VMware or Hyper-V for virtualisation needs.
Perform system upgrades, patches, and lifecycle management to maintain stability and compliance.
Contribute to disaster recovery planning, testing procedures, and data security governance.
Provide complex Tier 3 support for infrastructure and network issues, ensuring business continuity.
Maintain comprehensive network and system documentation, diagrams, and assets.
Essential Skills and Experience
A Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
At least five years' proven experience as a Network or Infrastructure Engineer in enterprise environments.
Demonstrable expertise with TCP/IP, routing, switching, and firewall management.
Solid knowledge of Windows Server administration, including Active Directory.
Experience supporting SQL Server infrastructure.
Familiarity with virtualisation platforms like VMware or Hyper-V.
Strong troubleshooting capabilities coupled with analytical problem-solving skills.
Desirable Qualifications
Professional certifications such as CCNA, CCNP, Network+, Security+, or MCSE.
Hands-on experience with Fortinet, Cisco, or Palo Alto network devices.
Knowledge of infrastructure monitoring tools like SolarWinds or PRTG.
Understanding of backup solutions, disaster recovery models, and data protection protocols.
Join a Pioneering Organisation
This is more than a role; it's a chance to shape the future of enterprise network infrastructure within an organisation that values its IT professionals. You'll work in a forward-thinking environment that recognises excellence and promotes professional development.
If you believe your skills align with this opportunity, we encourage you to apply by submitting your CV. Our Client values driven professionals ready to make a tangible difference through technology.
We look forward to your application!
Desired Skills and Experience
hi
TSSCI Network Engineer
Technical support engineer job in Largo, FL
TS/SCI Network Engineer
Schedule: onsite, 5 days/wk
Duration: 12 month contract w extensions (up to 5 yrs)
Clearance required: active TS/SCI
Openings: 1
Must Haves:
5 years of experience as a network engineer
Bachelor's degree in STEM field
Exp working in multi-platform environments (Windows, UNIX, Linux)
Exp deploying security solutions for DoD networks
Exp configuring Juniper routers, switches, & firewalls (EX series; Juniper SRX)
Ability to attain DoD 8570 IAT Level II certification (Security+ or CISSP preferred)
Active TS/SC clearance
Job Description:
A client of Insight Global is seeking a Network Engineer to join their team in Largo, FL. The Network Engineer position will be responsible for implementing network security and information assurance solutions for program and development systems based upon system level requirements, architecture models, and engineering design documents using a defense-in-depth approach on trusted products. This position will involve maintenance, installation, testing, and general support for network infrastructure. The ability and know-how to do basic/advanced troubleshooting, including testing during and after implementation. A solid understating of networking fundamentals is required, and how these fundamental technologies are used in a LAN, MAN or WAN architecture.
Associate Technical Support Analyst
Technical support engineer job in Tampa, FL
Why it's worth it:
Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity.
The everyday hustle:
Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform.
Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product.
Efficient troubleshooting and successful resolution of technical support issues.
Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions.
Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies.
Communicate with clients to gather evidence necessary for successful digital content and domain takedowns.
Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency.
Develop and maintain an up to date, deep working knowledge of our product and service.
Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal.
Do you have what it takes?
1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role.
Experience working with Enterprise clients across multiple time-zones.
Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply.
Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely.
Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns.
Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements.
Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work.
Detail oriented with excellent problem solving and analytical skills.
Must demonstrate a positive attitude to work, great energy, and effort.
Must be adaptable, focussed, accountable and helpful.
Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential.
What makes you uncommon?
Specific experience using Service Now or equivalent software to manage communication with clients.
Specific experience using JIRA to manage technical escalations to internal teams.
Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Saint Petersburg, FL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
IT Support Services I - Help Desk
Technical support engineer job in Tampa, FL
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.
Key Responsibilities:
Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
Install, configure, and update operating systems, software, and hardware for new and existing users.
Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
Support IT projects such as system upgrades, software deployments, and network expansions.
Ensure security measures are followed to protect the integrity of data and systems.
Key Qualifications:
+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office - Word Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High School diploma or GED required
Associate degree preferred
Preferred Experience:
Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
Experience with cloud platforms like AWS, Azure, or Google Workspace.
Knowledge of ITIL practices and IT service management.
What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
Auto-ApplyHelp Desk Level II Technician
Technical support engineer job in Tampa, FL
Full-time Description
About Us:
If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.
What we offer:
Salary: $18.00 - $20.00
Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
Preventative care is 100% covered (free) on all plans.
PTO is offered to full-time and part-time employees.
11 days of PTO and 10 paid holidays annually.
Option to participate in the 401K plan with employer match.
$15,000 in employee Life Insurance paid for by Metropolitan Ministries.
Employee Assistance Program
Option to participate in supplemental group insurance plans at affordable rates.
Tuition reimbursement program
Training and career development.
Discounted membership at the YMCA.
Job Functions:
The Help Desk Support Level II's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance. Receiving, prioritizing, documenting, and actively resolving end user help requests.
Essential Responsibilities:
Troubleshoot problem areas (in person, remote, by telephone, or via e-mail) in a timely fashion and provide end-user assistance.
Assist systems staff when deploying new software and upgrade installations.
Provide quality technical support services and customer service on a consistent basis.
Support relating to technical issues involving Microsoft's core business applications and operating systems
Support for client-specific applications including cloud-based services
Basic technical support at the network level: LAN
Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues.
Assist in workstation life cycle rotations.
Provide and apply accurate and efficient technical and practical solutions to solve customer issues.
Identifying and escalating issues quickly to responsibility owner.
Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer interaction, ensuring completion before closing service requests.
Maintain technical asset inventory.
Develop user training manuals, help sheets, frequently asked questions and procedures.
Consistently meet and exceed goals and service levels for customer service, technical quality and first call resolution.
Basic understanding of the needs of the organization and its mission.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned.
Requirements
Education and Experience:
Computer science coursework or equivalent work experience: 2 years
A+ and/or Network + certifications are a plus.
A minimum of 3-years of experience in a help desk support environment is required.
Experience with service desk ticketing systems.
Experience supporting Microsoft Office 365.
Experience with Active Directory (account management).
Skills Requirements:
Troubleshooting of Microsoft Windows operating systems.
Troubleshooting of Mobile and tablet operating systems such as Android and iOS.
Knowledge of Virus/Malware removal processes.
Ability to properly install, configure, and troubleshoot peripherals such as printers, scanners, webcams and other various devices.
Excellent verbal and written communication skills.
Ability to continually learn, be trained, and accept constructive feedback.
Able to keep organized and efficient while handling multiple tasks or multiple customers at the same time.
Detailed and goal oriented.
Strong and dedicated work ethic.
Ability to manage time effectively.
Physical Requirements:
Must be able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to lift 50 lbs. or more.
Must give in-person, hands-on help at the deskside level and may be asked to work in an outdoor environment.
Other:
Must demonstrate legal authorization to work in the United States.
Must pass required background pre-employment screening.
Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record.
Must be able to work flexible schedules during the holiday season (October-December) and special events.
Must work from our Tampa, FL campus.
Must have reliable transportation.
Able to work regular hours with possible weekend work, open availability and flexibility as needed, we are a 24/7 operation and some local travel may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at
****************************
Easy ApplyNetwork Technician/Engineer
Technical support engineer job in Saint Petersburg, FL
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Experience with TDM, DS-0, DS-1, DS-3, SONET, Ethernet , Data Networking.
• Installing new equipment such as Nortel bay, Infinera DTNs and Regens, Brocade aggregate switches and transport equipment, Alcatel, Lucent 7210 switches, and replacing Cisco routers.
• Worked in the NOC environment as a tester, interfacing with various departments (assignments, complex translations, RCMAC, engineering, marketing, project coordinators, outside techs, and central office personnel) vendors, end users, and customers.
• Added additional T1 lines added and replaced cabling as needed or requested. Labeled T1s and equipment.
Qualifications
Knowledge of some of the following systems: Adtran, AMS, Ciena MTM, Cisco CTM, FENS, Naviscore, Calix, 5620 SAM, ASAM 7300's, Juniper routers and switches, Cisco routers and switches.
Additional Information
Should you have any questions, please feel free to call Mohita on ************
Production Application Support - Technology Support III
Technical support engineer job in Tampa, FL
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
Auto-ApplyInformation Technology
Technical support engineer job in Tampa, FL
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyWellness Support Technician (WST)
Technical support engineer job in Clearwater, FL
Job DescriptionSalary: $16.00
JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE
The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all.
YOUR ROLE
As a Wellness Support Technician (WST), at either our Edgewater or Clearwater, FL locations, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment.
YOU'LL MAKE AN IMPACT BY:
Following all policies and procedures related to client interaction, confidentiality, and supervision
Ensuring client safety through appropriate supervision and location checks
Transporting clients to and from outings while representing The Wave in the community
Ensuring clients adhere to and attend their daily scheduled activities
Documenting interactions and progress with clients as required by treatment plans
Orienting new clients to the facility and completing necessary paperwork
Conducting searches to maintain a drug-free and safe environment
De-escalating agitated clients and providing supportive redirection
Participating in staff meetings and attending all required training
Adapting productively to changing circumstances and needs
IDEAL CANDIDATE
You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude.
YOU'LL THRIVE HERE IF YOU HAVE:
College Degree from an Accredited institution in BA and Psychology (Preferred)
1-3 years of experience in healthcare settings working with client safety and well-being
Driver's License (Required)
CPR Certification (Required)
Strong proficiency with computers and technology
Excellent communication skills, both verbal and written
Ability to establish and maintain effective working relationships
Adaptability to rapidly changing environments
Skill in consulting with clients and interacting respectfully with family members
Ability to remain calm in stressful situations
WORK DETAILS:
Job Type: Full-Time, Part-Time available
Pay: Up to $16.00 per hour
Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required
Setting: JCAHO accredited rehabilitation center
Location: Edgewater or Clearwater, FL 33765 locations (in-person)
Benefits: Flexible schedule and company benefits package for full-time employees
Drug screening and background check required
Physical demands include mobility throughout facility and ability to respond to emergencies
READY TO MAKE WAVES?
Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.
IT Network Support Engineer
Technical support engineer job in Saint Petersburg, FL
Job Description
About the Organization:
Envera Systems is a rapidly growing cloud-first security technology company specializing in live-monitored access control and active video monitoring for residential communities. Join a high-performance, team-driven culture delivering advanced, scalable, and secure technology solutions.
.
Description:
This position with Maintain and secure the network backbone for Envera's AWS-hosted security solutions and thousands of IoT field devices and provide Tier II/III support for cloud, network, and security infrastructure spanning AWS environments, FortiGate firewalls, and customer IoT installations.
Responsibilities:
Administer secure AWS VPCs, site-to-site VPNs, and network access controls for IoT edge devices.
Configure, monitor, and troubleshoot FortiGate firewall rules, cloud policies, and network routing.
Support scalable integrations with mobile/web apps (Flutter/React front ends) and proprietary security platforms.
Diagnose incidents and performance issues using monitoring tools, SIEM integrations, and follow incident response protocols.
Document resolutions, contribute to technical process improvement, and communicate complex concepts to customers and internal teams.
Qualifications:
Bachelor's degree or equivalent experience in networking, IT, or related discipline.
5+ years supporting cloud (AWS), network security, and enterprise firewall solutions.
Understanding of modern cloud/mobile platforms and IoT device management.
FortiGate certification strongly preferred.
MacOS Systems Engineer #987946
Technical support engineer job in Tampa, FL
Job Title: Systems Engineer - mac OS Operations
Duration: Contract w/ possible extension
The Systems Engineer - mac OS Operations is responsible for the deployment, configuration, management, and support of mac OS devices in an enterprise environment. This role focuses on ensuring secure, compliant, and efficient endpoint operations using modern device management tools. The engineer will collaborate with cross-functional IT teams, provide advanced technical support, and continuously improve mac OS management processes in alignment with industry best practices.
Key Responsibilities
mac OS Device Management
Deploy, configure, and maintain mac OS devices across the organization.
Ensure operating systems and applications are regularly updated with the latest patches and releases.
Diagnose and resolve hardware, software, and performance issues on mac OS devices.
Endpoint Management & Automation
Implement and manage endpoint management solutions for mac OS, including device enrollment, configuration profiles, and application deployment.
Create and maintain compliance policies, security baselines, and access controls.
Security & Compliance
Enforce mac OS security standards, including encryption, firewall settings, and application controls.
Ensure devices meet organizational security policies and applicable regulatory requirements.
Documentation & Training
Develop and maintain technical documentation, standards, and operational procedures.
Provide training and guidance to end users and IT staff on mac OS usage and best practices.
Vendor & Software Management
Partner with vendors to evaluate, procure, and support mac OS hardware and software solutions.
Track and manage software licensing and subscriptions related to mac OS applications.
Continuous Improvement
Stay current with emerging technologies, tools, and best practices related to mac OS management, endpoint security, and productivity solutions.
Core Competencies
Accountability: Consistently meets commitments, deadlines, and quality expectations.
Collaboration: Works effectively across teams and incorporates diverse perspectives.
Communication: Clearly conveys technical information to both technical and non-technical audiences.
Influence: Builds trust, challenges ideas constructively, and drives alignment toward solutions.
Innovation: Identifies opportunities for improvement and introduces creative, forward-thinking solutions.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Experience supporting and managing mac OS devices in an enterprise environment.
Strong knowledge of mac OS configuration, troubleshooting, and scripting.
Hands-on experience with endpoint management platforms for mac OS (e.g., Microsoft Intune).
Experience administering mac OS management tools such as JAMF Pro.
Understanding of cybersecurity best practices for endpoint devices.
Strong analytical, problem-solving, and communication skills.
Relevant certifications (mac OS, endpoint management, or device management platforms) are a plus.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Tampa, FL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Network Technician/Engineer
Technical support engineer job in Saint Petersburg, FL
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description• Experience with TDM, DS-0, DS-1, DS-3, SONET, Ethernet , Data Networking.
• Installing new equipment such as Nortel bay, Infinera DTNs and Regens, Brocade aggregate switches and transport equipment, Alcatel, Lucent 7210 switches, and replacing Cisco routers.
• Worked in the NOC environment as a tester, interfacing with various departments (assignments, complex translations, RCMAC, engineering, marketing, project coordinators, outside techs, and central office personnel) vendors, end users, and customers.
• Added additional T1 lines added and replaced cabling as needed or requested. Labeled T1s and equipment.
QualificationsKnowledge of some of the following systems: Adtran, AMS, Ciena MTM, Cisco CTM, FENS, Naviscore, Calix, 5620 SAM, ASAM 7300's, Juniper routers and switches, Cisco routers and switches.
Additional Information
Should you have any questions, please feel free to call Mohita on ************
Production Application Support - Technology Support II
Technical support engineer job in Tampa, FL
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
Auto-Apply