Technical support engineer jobs in Waunakee, WI

REQUIRED SKILLS: (Need Majority; 2+ Years) 2 years of experience in remote troubleshooting 2 years of experience in customer service and user interaction during device setup 2 years of experience with imaging devices CONTRACT OVERVIEW MUST BE CURRENT WI OR RELO NICE TO HAVE SKILLS: AV integration experience Ability to work independently in a team environment Ability to meet deadlines Ability to multitask and manage workday efficiently INTERVIEW PROCESS: In-person interview required EQUIPMENT: No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record.

Job Title: Deskside Support Tech Pay Rate: $28/hr on W2 Duration: 06+ Months (Possibility of Extension) We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and onsite support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms

Desktop support Engineer Long Term We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms.

Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

We're looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support. Role Overview You'll be responsible for: Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions. Configuring, managing, and troubleshooting Microsoft technologies: Azure AD / Entra ID Microsoft Intune Windows 11 Pro/Enterprise Handling hardware setup, repair, and lifecycle tasks for: Windows/Mac laptops and desktops Mobile devices, printers, scanners, VoIP phones, conferencing gear Delivering expert assistance with Microsoft 365 apps. Maintaining accurate records in ITSM platforms. Managing asset inventory and ensuring compliance with organizational standards. Collaborating with users at all levels to ensure clear communication and positive engagement. Identifying opportunities to improve processes and user experience. Required Skills & Experience 5+ years in help desk or deskside support roles. Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365). Solid troubleshooting skills for Windows 11 and MacOS. Familiarity with enterprise-scale device management and networking fundamentals. Experience with remote support tools. Ability to work independently, prioritize tasks, and adapt to changing environments. Excellent interpersonal and communication skills. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy

Job Description Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.. Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: Excellent customer service skills At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices Package Details

Join our team at URUS as an IT Support Analyst and play a key role in keeping our global workforce connected and supported! If you're a problem-solver with a passion for technology, strong customer service skills, and experience with Microsoft platforms, this is your chance to make an impact. Apply today to grow your IT career in a collaborative and innovative environment. The IT Support Analyst is responsible for supporting internal staff and systems located in our various offices and remote locations. This position will be based out of our Madison, WI, office and will be required to be in the office at least twice per week. This position will require occasional travel to locations throughout North America - a valid driver's license, a passport and a reliable vehicle are required. Responsibilities Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals. Manage user accounts, including onboarding, offboarding, and account changes. Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues. Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance. Troubleshoot helpdesk-reported issues and implement solutions. Perform other duties as assigned by the supervisor. Skills and Qualifications Completion of an IT-related technical program from a recognized college or university. Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent). 2-5 years of proven experience in information technology. Customer service-oriented with good interpersonal and communication skills. Strong technical and logical problem-solving skills. Knowledge of desktop equipment, hardware, software products, and related applications (preference for experience with Microsoft InTune and AutoPilot). Experience with anti-virus and malware removal tools. Experience with Microsoft Active Directory and Azure-based networks. Proficiency in Windows 11, Microsoft Windows Server 2019/2022, including patching and maintenance. Experience with desktop software configuration and Office 365 rollouts. Proficiency in Office 365 applications, including OneDrive, SharePoint, and Teams. Ability to write and edit business and technical documents. Ability to resolve and escalate problems quickly and efficiently. Proven success in handling conflicting demands and priorities. Proactive approach to resolving technical problems. Highly motivated and works well independently and in a team environment. ITIL, CompTIA A+/ITF+/Network +, Azure Fundamentals preferred. Exposure to any of the following technologies would be considered an asset: Trend Micro Anti-Malware software Microsoft SharePoint Microsoft Multi Factor Authentication Familiarity with Microsoft Azure Familiarity with TCP/IP based networks Familiarity with Microsoft Teams

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Details Entry Admin Office - MH - Mount Horeb, WI Full Time 2 Year Degree $45000.00 - $55000.00 Salary Up to 25% Any Information TechnologyDescription We're looking for a proactive and user-focused Tier 1 Internal Support Specialist to join our team. This role is the first line of support for internal staff, helping resolve technical issues, answering system-related questions, and ensuring smooth day-to-day operations across departments. Provide first-level support for internal users via email, chat, and ticketing systems. Troubleshoot hardware, software, and network issues. Escalate unresolved issues to Tier 2 or Tier 3 support teams. Document support interactions and resolutions in the helpdesk system. Assist with onboarding/offboarding tasks including account setup and access provisioning. Maintain knowledge base articles and internal support documentation. Monitor system alerts and respond to incidents promptly. Qualifications 1+ years of experience in IT support or helpdesk environment. Strong communication and problem-solving skills. Familiarity with Windows/Mac OS, Microsoft 365, and common enterprise tools. Ability to prioritize tasks and manage time effectively. Customer service mindset with a team-oriented attitude. Preferred Skills Experience with the ticketing system Zendesk. Basic understanding of Active Directory and user permissions. Exposure to remote support tools and VPN troubleshooting

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Full-time Description Direct audiological and technical support to all hearing care professional accounts. Performance of routine and complex tasks related to all aspects of hearing aid technology and audiological support is the primary focus of the role. The overall goal of the Audiology Technical Support team is to provide seamless, top-tier customer service and support. Responsibilities Provide Outstanding Service to hearing care provider accounts: Maintain good attendance and adherence to schedule. Provide hearing aid fitting solutions and recommendations for hearing care professionals Supports in technical troubleshooting of devices, SyncLync fitting software/smartphone app and NOAH for hearing care professionals Answer and respond to a high volume of phone calls, emails from customers in need of assistance with hearing aids and associated technologies Enters orders for hearing aids and accessories as selling opportunities present during technical calls Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. Log calls, customer complaints and creates/maintains B2B cases and contacts in Salesforce Escalate necessary cases to direct manager for potential FDA reporting Assists in developing training programs for SyncLync team members Adherence to quality control and hearing aid technical workflows Efficiently utilize tools and resources Identifies key customer trends and communication with appropriate stakeholders Achieve and maintain posted KPIs including but not limited to order accuracy, availability, and quality. Promote a positive and collaborative team atmosphere with co-workers. Build and maintain working knowledge of products. Complete all required training and ongoing education. Other projects as needed Requirements Education and Experience: Candidate must have an Audiology Degree of M.S./M.A./Au.D. 2 - 3 years clinical/field experience in audiological evaluations and hearing aid dispensing Other Requirements: Advanced knowledge of Microsoft Office suite and CRM systems Excellent written and verbal communication skills Think critically to analyze and solve problems Maintain a positive approach with consumers and co-workers Ability to work independently or as part of a team Experience working in a fast-paced environment with proven ability to prioritize, multitask and attention to detail Skills Effective interpersonal, verbal, and written communication skills; both audiology specific and general terms Cross functional/departmental collaboration Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks, improving current wor processes; and assisting others when necessary. Effective Decision Making Unwavering attention to detail and commitment to world-class quality Demonstrates respect for others. Versatility, agility and willingness to learn. Operates with a high degree of personal accountability. Projects a positive and professional demeanor to all internal and external customers and business partners Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs EOE/M/W/Vet/Disability #ZR

Job Description Workforce Solutions partners with companies to find the perfect match between top talent and the right role. If you're seeking a new job in the technology and IT field, submit your resume today! Some job titles you may be seeking could include: IT Support Specialist Help Desk Technician Systems Administrator Network Administrator Software Developer/Engineer IT Manager IT Director By joining our talent network, you'll gain access to job openings that match your skills, experience, and career goals. Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position, our team of expert recruiters is dedicated to connecting you with roles that fit your needs. Ready to find your next opportunity? Submit your resume, and let us help you take the next step in your career journey!

The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms. This role is onsite in Oconomowoc, WI.Job Duties & ResponsibilitiesApplication Packaging: Develop, build, and maintain application packages for deployment. Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Endpoint Administration: Administer device lifecycle processes including provisioning, patching, and decommissioning Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment. Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience. Technical End User Support: Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods. Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures. Promotes department goals as well as the mission of the hospital. Participate in daily team huddles and department meetings Consistently meet individual and team key performance indicators (KPIs) Communicates with all individuals in a positive and professional manner. Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support Additional Job Description: Education/Training Requirements : Bachelor's degree in computer science, or related field and/or equivalent work experience 3+ years' experience required in end-user support and desktop engineering Valid driver's license and must be insurable by Rogers Experience with Microsoft InTune, SCCM and Jamf Pro Proficiency in Windows 11, mac OS, Office 365 Strong understanding of Hybrid Azure AD and identity management Familiarity with NIST and HIPAA Privacy compliance frameworks Proficiency in Powershell scripting for automation and device configuration Experience supporting a variety of end-user devices and peripherals Excellent troubleshooting, communication, and documentation skills This role is onsite in Oconomowoc, WI. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Job DescriptionDescription: IT Systems Engineer - Cloud, Data & Systems Join Certco's IT team and take charge of our cloud infrastructure, enterprise systems, and data integration! If you're a hands-on problem solver with experience in Azure/AWS, ETL, SQL, and virtualization, we want you. Provide advanced support, optimize systems, and help drive our technology forward. What You'll Do: Manage Azure & AWS cloud resources, storage, and virtualized servers Support ETL workflows and SQL databases Provide Tier 1-3 help desk support and participate in on-call rotation Assist with enterprise IT systems design, monitoring, and optimization What You Bring: 3+ years in systems engineering or IT infrastructure Hands-on experience with ETL tools (SSIS, Pentaho, Talend), Azure/AWS, and enterprise storage Strong knowledge of Windows Server, Active Directory, virtualization (VMware/Nutanix), and scripting (PowerShell, Python, SQL) Excellent troubleshooting, communication, and documentation skills Why Join Certco: Collaborative and innovative IT environment Opportunity to work on cloud, data, and enterprise systems Competitive pay, benefits, and room to grow Support local independent grocery stores and work alongside amazing employees in a company culture like no other - an IT role with real impact and heart. Apply now and be part of something special! Requirements: Position Summary This role is responsible for participating in the design, implementation, and maintenance enterprise systems and infrastructure, with a strong focus on data integration, cloud services, and advanced help desk support. The ideal candidate will have hands-on experience with ETL tools, database management, cloud platforms (Azure and AWS), and enterprise storage systems, and server virtualization. Essential Job Functions ETL & Database Management Support ETL tools and workflows for data integration and transformation. Maintain and troubleshoot Microsoft SQL databases to ensure performance and reliability. Cloud Infrastructure Manage and support storage and compute resources in Microsoft Azure, to include health monitoring, capacity and performance, security and compliance, backup and replication, cost tracking, and incidence response. On a monthly basis, review capacity planning, disaster recovery, compliance, and cost optimization. Server Virtualization and Storage Systems Maintain and support Network Attached Storage (NAS) systems for enterprise use. Ensure data integrity, backup, and disaster recovery protocols are in place. Support & Operations Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. Participate in a rotating on-call support schedule to ensure 24/7 system availability. Assist in vulnerability assessments and patch management. Track open tickets: follow-up with the requestor and others assigned to determine and communicate the progress of the ticket or request. Ability to meet SLA requirements. Systems Engineering Assist with design and deploying enterprise IT systems and services. Monitor system performance and implement improvements to optimize uptime and efficiency. Knowledge, Skills, and Abilities Virtualization and Infrastructure, to include Nutanix and VMware. ETL and Data Integration - hands-on skillset with ETL tools, data transformation, and solid understanding of APIs and data pipelines. Enterprise IT systems - experience with ERP, CRM, and WMS systems, middleware and integration platforms, and scripting (PowerShell, Python, SQL). Advanced Support and Troubleshooting - deep knowledge of Windows Server OS, Active Directory, DHCP, GPOs, DNS. Be able to quickly obtain root cause analysis for complex issues. Strong understanding of ITIL - Incident, Problem, and Change Management. General understanding of project management fundamentals such as Agile or Waterfall. Ability to effectively collaborate with members of the IT and business teams. Strong documentation and communication skills. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience in systems engineering or IT infrastructure roles. Proficiency with ETL tools (e.g., Pentaho, Talend, SSIS). Strong knowledge of Azure and AWS environments. 3+ years of experience with enterprise storage solutions. Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Madison-based Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Systems Engineer. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI with the opportunity to work remotely on occasion. We'll Provide: Collaborative environment, ability to learn about many different industries, flexible PTO, and opportunities to volunteer in the community with some great organizations Significant room for professional growth Health & dental, optional vision, a 401k plan, life insurance, and short and long term disability What You'll Do: Plan, design, implement, and support primarily Microsoft solutions both in the cloud and on-premises for organizations ranging from a dozen to hundreds of users Keep up with current and emerging technologies and help develop standards, processes, and procedures Implement and support Microsoft cloud technologies including O365, Azure, Entra ID, Intune, and SSO. Implement and support Microsoft on-premises technologies including Windows, Hyper-V, and AD. Perform network configuration and support including switches and firewalls Prepare and maintain system documentation and standards of work. Maintain exceptional customer service at all times Skills You'll Need: 2+ Years supporting Microsoft cloud technologies (O365, Azure, Entra ID, Intune, etc.) 2+ Years supporting Windows Server and Active Directory 2+ Years working with networking and firewalls 5+ Years combined IT support experience Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Associate's or Bachelor's degree in an Information Technology-related field is preferred Ability to work a light, rotating on-call schedule Technical curiosity Proficiency or familiarity with Connectwise, Datto, Ninja, or similar products Next Steps: Quick apply with your resume here