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Technical support engineer jobs in Whitestown, NY

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  • IT Field Technician

    Cumberlandfarmsinc

    Technical support engineer job in East Syracuse, NY

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS Support Technician. The duties of an FTS Support Technician include being a reference point for all IT related queries at store level, responding to store's needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Support technician will participate in IT projects to upgrade physical technology and secure the environment. Monitor and manage network equipment to maintain both WIFI and network access within the store environment. Responsibilities: 1. Providing support to stores in multiple states and responding in a timely manner 2. Accessing ticketing system and provide status updates to resolve tickets within service level agreements 3. Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment. 4. Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store 5. Maintain routers, modems, and access points to ensure proper network settings and availability. 6. Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution. 7. Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors. 8. Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck Working Relationships: The FTS Support Technician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays, and weekends. Additionally, the FTS Support Technician will interact with external vendors to provide onsite support outside of covered territories. Team Members must maintain a professional and trustworthy relationship with store personnel to foster an open and accurate accountability as it pertains to store operations and procedures Minimum Education: High School: GED and some technology certification or coursework completed. Preferred Education: Associate's degree or Technology Program Certificate Minimum Experience: 2+ years' experience in role relating to computer networks and systems maintenance. Minimum Experience: Preferred Experience: Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne, and PDI systems a plus. Licenses/Certifications: Comptia A+, Network Soft Skills: The ideal candidate has excellent written and verbal communications skills. Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution. Must participate in the coordination or technology materials to complete project objectives. Other Requirements: Travel: Ability to travel independently 50-75%. Must have clean driving record. Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis. Physical Requirements: Ability to maneuver and regularly lift and or move up to 50-75 pounds. Must be able to climb ladders. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
    $44k-77k yearly est. 3d ago
  • INFORMATION TECHNOLOGY SPECIALIST

    Us Army 4.5company rating

    Technical support engineer job in Syracuse, NY

    *ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
    $67k-95k yearly est. 1d ago
  • IT Help Desk Support Engineer

    The Garam Group

    Technical support engineer job in East Syracuse, NY

    Job Description Helpdesk Support Engineer We are looking to expand our team of superstars. At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry. While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive. Become part of a team built on: Integrity - Doing the right thing even when no one is watching. Dedication - Taking ownership and seeing things through to completion. Positive Attitude - Approaching every situation with an optimistic attitude. Team Oriented - Always working together for the betterment of each individual and the organization. Fun - Taking ourselves less seriously and laughing often. Position: As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support. Duties: This position will include the following duties at a minimum: Manage tickets using our ticketing system (Autotask) Manage endpoints using AEM (Autotask Endpoint Management) Remote support Monitoring Reporting Backup monitoring Workstation & laptop builds New phone configurations Phone deployment assistance Antivirus system management Behind the scenes work for clients On-site support for large office moves / configurations On call rotation The successful applicant will possess the following skills: A “Customer First” philosophy and mindset. If you don't like serving people and cheerfully solving their problems, this is probably not the job for you. The ability to be punctual. Someone who believes that early is on time and on time is late. The unusual ability to be obsessively detail oriented. The ability to cheerfully take ownership of any problem. The ability to design and execute a plan. The desire to have a professional and polished image. The ability to write and speak clearly and to be able to explain complex topics simply. The discipline to maintain strong documentation. You must: NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us. Have a good reliable vehicle. Compensation is dependent upon experience and is higher than market standards. Certifications are nice but experience reigns supreme. You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We have fun and believe in providing a great work environment for our people. If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Additional information: Compensation is dependent upon experience and is higher than market standards. Certifications are nice but experience reigns supreme. You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We have fun and believe in providing a great work environment for our people. If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Requirements Three years of experience working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. Benefits Employer provides the following benefits Health Insurance Dental Insurance Long-term disability insurance Retirement account
    $44k-77k yearly est. 14d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Syracuse, NY

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $62k-87k yearly est. 18d ago
  • Technical Support Specialist

    Technical Support Specialist

    Technical support engineer job in Syracuse, NY

    Help protect life and property at Rapid Response! Rapid Response Monitoring is searching for a passionate problem-solver to join our fast-paced Technical Services team. As our frontline Technical Support Specialist, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact their safety and peace of mind, making every day a rewarding experience. Salary Range $60,000 - $80,000 per year, based on experience Hours Various (5:00am-5:00pm; 12:00pm-9:00pm) Responsibilities Thrive in a dynamic environment: work independently and collaboratively in a fast-paced support center, solving problems under pressure Troubleshooting guru: diagnose and resolve technical issues related to customer alarm and fire systems, ensuring their seamless operation Communication expert: clearly communicate via phone, email, chat, ticketing system or in person complex technical concepts to customers or staff members, fostering trust and exceeding expectations Documentation: recording and tracking customer issues, solutions, and interactions for future reference Customer Focus: prioritizing customer satisfaction and ensuring a positive experience Manufacturer and Product Knowledge: Staying up to date with industry manufacturers and RRMS products and services Make a difference: monitor our network and applications proactively to ensure 24x7 availability of our critical systems Basic Qualifications Associate s degree, two (2) years of IT experience, or equivalent military experience Experience in high-volume technical support role Proficient computer skills and applications (i.e., typing, Word, Excel, Ticket Systems, Web Applications) Many of our positions require an extra level of screening to obtain Department of Defense security clearance What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR4
    $60k-80k yearly 60d+ ago
  • PC Support Technician

    Suny Upstate Medical University

    Technical support engineer job in Syracuse, NY

    Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices, network printers, files servers and host systems. Minimum Qualifications: Bachelor's degree and a minimum of one year of experience to include PC support and customer service or equivalent combination of education and experience, plus excellent interpersonal skills required. Preferred Qualifications: Experience working in a healthcare setting preferred. Work Days: Monday - Friday 8am - 4:30pm Message to Applicants: Recruitment Office: Human Resources
    $44k-77k yearly est. 60d+ ago
  • Technical Support Technician

    Americu Credit Union 3.9company rating

    Technical support engineer job in Rome, NY

    Technical Support Technician Location: 231 Hill Road, Rome, NY 13441 Pay Rate: $24.63/hour to $30.78/hour, actual rates will depend on experience. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Technical Support Technician who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As, Technical Support Technician you will act as a central point of contact for all staff regarding questions or problems pertaining to the services delivered from the Member Technology Services Division. Review, analyze, and evaluate information technology systems operations and maintain knowledge of commonly used concepts, practices, and procedures. What You'll Do: As a Technical Support Technician your primary responsibilities will include: Serve as first point of contact with customers to respond to telephone and electronic requests for support as part of the Support Desk; typical issues include password resets, application functionality questions, basic user training, role based access, equipment troubleshooting and processing and/or completing access requests. Provide exemplary customer service while ensuring the on-going maintenance and development of positive customer relationships with team members and end- users. Escalate tickets as necessary while maintaining overall issue ownership. Responsible for multiple applications user account creation, deletion and modification. Escalate any task to the 2nd level with administrative credentials to complete the request as necessary. Enter, monitor and update support desk tickets in the Tracking system to track progress and resolution of customer issues. Ensure that issues are correctly documented in the support desk ticketing system application. Contact vendors directly with performance or outage issues and provide feedback to the vendors during the investigative phase. Relay information back to the appropriate department and document in the Tracking system. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off - Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
    $24.6-30.8 hourly 60d+ ago
  • Helpdesk Technician I

    Practice Resources 4.5company rating

    Technical support engineer job in Syracuse, NY

    Practice Resources LLC, a multi-specialty practice management company, experiencing dynamic growth, is looking for a Helpdesk Technician I. This position is an on-site position located in Syracuse, NY. Responsibilities: Provide first point of contact for support issues. Answer a high volume of phone calls, collaborating with customers to resolve application, phone, printer, or computer problems in real time. Create and process tickets/work orders related to computer problems, domain account/ access, and various computer peripherals. Elevate complex issues/problems to appropriate team members. Troubleshoot and correct problems remotely, working with a range of different applications. Travel and troubleshoot and correct problems at on-site client locations. Perform scheduled hardware and/or software installations. Configure and Install a new or replacement computers, network printers, and other peripherals. Assist customers with Desktop application installation, maintenance and troubleshooting EMR software, VPN secure access, MS Office, Windows etc. Install and deploy new PCs and notebooks, including data migration and driver updates. Qualifications: Candidates must possess strong organizational, and time management skills, and ability to communicate in a manner for non-technical individuals to understand. Must be detail-oriented. Customer service experience preferred. Knowledge of Microsoft Office is a plus. Associates degree required. Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary. Ability to travel to client sites is required. Practice Resources, LLC offers a competitive salary and benefits package including health, dental, vision, disability and life insurance, 401K/Roth 401K options, paid time off, flex spending, free parking and casual dress every day. Our office is located just blocks from historic Armory Square allowing quick access to 690, 481 and 81. The pay range for this position is $21.00-$23.00 per hour.
    $21-23 hourly 60d+ ago
  • IT Support Specialist

    Syracuse Housing Authority

    Technical support engineer job in Syracuse, NY

    DISTINGUISHING CHARACTERISTICS The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required. Hiring Range - $49,383 - $57,129 Full Salary - $49,383 - $62,966 This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required. TYPICAL WORK ACTIVITIES Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers. Evaluate and recommend software purchases based on organizational needs. Troubleshoot and resolve software application issues on personal computers. Provide support via phone and email for software application inquiries and issues. Guide and assist users in the effective use of personal computers and software applications. Create and prepare presentation materials using various software packages. Assist with the mass duplication of software as necessary. Facilitate data transfer using modern data storage solutions. Develop user documentation for electronic office and administrative software applications. FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Proficient in the use and operation of personal computers and related peripheral devices. Familiar with current office terminology, procedures, and software applications. Ability to integrate purchased software with existing systems. Competent in operating personal computers and peripherals efficiently. Strong ability to follow both oral and written instructions accurately. Capable of planning and conducting computer training sessions for users. Skilled in instructing others on the use and customization of personal computers and software. Experience in database and software migration to new operating systems. Excellent teamwork and interpersonal skills. MINIMUM QUALIFICATIONS Open Competitive Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or, Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or An equivalent combination of education and experience as described above.
    $49.4k-63k yearly Auto-Apply 13d ago
  • Technical Support

    Human Hire

    Technical support engineer job in Vernon, NY

    HumanHire is partnering with a fast-growing, medium-sized medical products manufacturer to hire a Technical Support Representative. This is a full-time, in-office role ideal for someone with at least 5 years of customer service experience-especially in technical support or handling product returns. The ideal candidate is upbeat, organized, and thrives in a supportive, people-first environment. Job Responsibilities: • Troubleshoot and resolve technical product issues with customers • Respond to inbound calls and process returns through company software • Follow up to ensure returns are completed accurately and on time • Take full ownership of return processes from start to finish • Maintain a high level of product and technical knowledge • Deliver an exceptional customer experience with a “can-do” attitude Requirements: • Minimum 5 years of customer service experience • Strong communication and follow-up skills • Ability to manage and resolve issues independently • Comfort working in a collaborative, small team setting Preferred Skills: • Experience supporting medical or technical products • Familiarity with CRM or returns processing systems • Prior experience in a manufacturing or healthcare setting
    $43k-73k yearly est. 21d ago
  • Information Technology Support

    Crew Training International

    Technical support engineer job in Rome, NY

    MINIMUM QUALIFICATIONS Education: High School Diploma or Equivalent. Training and Experience: A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” Computer Skills: IAT Level II requirements to obtain privileged network access. Security Clearance: Must possess and maintain a Secret security clearance. DUTIES AND RESPONSIBILITIES Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request. Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process. Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements. Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction. Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue. Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents. Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users. Ensure 100% non-IT requests are properly routed to appropriate support organizations. Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements. Provide account sponsorship to initiate new user documentation, training, access, and orientation processes. Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation. Provide a full range of hands-on IT-related support functions. Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software. Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment. Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations. Maintain and upgrade software elements, including the OS. IAW government regulations. Troubleshoot software and hardware issues. Troubleshoot configuration problems. Assist users with application usage questions and concerns. Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable. Report to the EADS representative weekly, as specified by the government, on all performance expectations. Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required. Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS. Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations. Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General) Meet these performance expectations: Route and/or assign trouble tickets within 2 hours the next business day. Complete assigned incident tickets no later than 15 days after creation. Escalate, within 24 hours, all tickets that will breach 15 days from creation. Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government. Able to resolve 50% of issues during the initial engagement with users. Follow-up with users within 72 hours of issue closure. Perform other incidental or administrative duties as required and assigned. Annual salary range is 58k to 62K starting out. SUPERVISORY/MANAGEMENT RESPONSIBLITY None
    $37k-61k yearly est. 60d+ ago
  • Help Desk Support Specialist

    Rome Health 4.4company rating

    Technical support engineer job in Rome, NY

    Job Description Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.
    $35k-49k yearly est. 18d ago
  • Quantum Benchmarking Initiative Systems Engineer

    Technergetics

    Technical support engineer job in Rome, NY

    Job Description Quantum Benchmarking Initiative Systems Engineer Beware of fraudulent job offers and postings! Technergetics will never extend an offer of employment without a thorough interview process involving face to face interviews either in-person or a virtual Teams meeting from an official Technergetics email address ( @techngs.com ). If you receive any correspondence from an email other than techngs.com , it is a scam. Pre-interview code testing is only administered through the Codility platform. We will not send out questionnaires or testing through any other platform/site prior to a first interview. Opportunity Overview: Technergetics is seeking to hire a Systems Engineer to support the AFRL (Airforce Research Laboratory) in Rome, New York and other DoD and Performer locations across the country. While a research background is a valuable skillset for this position, the objective is evaluation , not research. This position will work closely with DARPA's cross-organizational Quantum Benchmarking Initiative (QBI) AFRL team to review, validate, and document approaches enabling revolutionary advances in design, engineering, testing, and evaluation in the domain of fault-tolerant quantum computing and exploring computational workflows that include quantum computing procedures. The primary goal of the QBI program is to determine if any emerging approaches to quantum computing can achieve industrially useful operation exponentially faster than conventional predictions. Position Details Salary Range: $75,000-$150,000 annually. The successful candidate's salary will heavily depend on how many position qualifications the candidate meets, in addition to education and experience. This is a full-time exempt position. Remote performance is expected for this position and Technergetics will consider candidates from across the United States. Regardless of location, a successful candidate can expect to travel to the Washington DC area (DARPA), and Support or Performer sites across the country 10%-40% of any given month. International travel is required for some Performers on this project. Daily activities include frequent VTC meetings and may also require limited/periodic nonstandard work hours to accommodate meetings with team members and Performers across multiple time zones. Due to the clearance required for this position, only U.S. citizens are eligible to apply; as outlined in Executive Order 12968: Access to Classified Information, eligibility for access to classified information may only be granted to employees who are United States citizens. Responsibilities and Duties The day-to-day activities of DARPA's QBI team include performing tasks to identify, select, capture, evaluate, and document the metrics and approaches that DARPA's commercial Performers are developing and applying to build fault-tolerant, utility-scale quantum computers (USQC). The QBI team is responsible for generating and executing plans to assess the timeline, performance and operation metrics, and plausibility of each Performer's technology. Candidates will verify a Performer's ability to build a USQC that operates as intended, and they will document, report, and justify the findings. The QBI Systems Engineer will apply their expertise as applicable in three typical work categories: Review and Evaluation Rapidly digest large quantities of complex Performer-specific technical details, perform relevant independent evaluations, and generate standardized Government artifacts summarizing independent assessments of that material Evaluate quantum computing architectures, devices, algorithms, and applications including utility and maturity Identify Performer subsystems and components required to successfully design and construct the system Discover, develop, implement, execute, evaluate, analyze, articulate, and justify models and simulations at the component, subsystem, and system levels Assess DARPA and Performer requirements; capture and document the level of maturity of these elements Identify, assess, and capture design, development, and integration risk Identify the Performer's interface approach For efforts with an existing Interface Control Document (ICD), review the information and identify any shortcomings. It may be necessary to convert the Performer-provided ICD to a common framework identified/developed by the Government evaluation team. For Performer efforts that do not have an existing Interface Control Document, assist the Performer to track system interfaces through an ICD or similar document. Documentation and Reporting Assist non-traditional performers to complete design reviews Participate in system concept and readiness reviews Perform prototype subsystem System Requirements Review (SRR) through Final Design Review (FDR) and prototype construction Assist with diverse evaluation and documentation activities Identify, implement, and apply standardized Government and systems engineering products, practices, and documentation Professionalism and Teamwork Work with a multidisciplinary team of researchers, physicists, scientists, engineers, and subject matter experts to identify problems and synthesize solutions which can be integrated into preexisting workflows and processes Discover, develop, and lead novel workflows to enhance and improve evaluation processes as new Performers are added to the program Cultivate a professional and respectful environment of cooperation by listening and considering the views of others. Be willing and able to seek opportunities for collaboration with personnel from other functional units (finance, contracting, etc.) and other technical areas of participating organizations to accomplish work-related activities. Education and Certifications: This position requires, at minimum, graduation from an accredited college or university with a Bachelor's Degree in a Science, Mathematics or Engineering discipline. A Master of Science degree or PhD in Engineering, Logistics, Computer Science/Engineering, Operations Research, or related field is strongly preferred. Qualifications: At minimum one year of professional experience in physics, mathematics, computer engineering, operations research or closely related position in addition to education requirements Knowledge and experience with standard Systems Engineering (SE) frameworks and practices (SysML, DoDAF, etc.); Experience with DoE SE practices is a plus. Knowledge of benchmarking methodologies, performance analysis, and GPU/CPU optimization Experience with secure infrastructure, air-gapped environments, and data transfer policies Familiar with typical DoD reviews, including technical review products and organizational structure Experience with development/execution of modeling and simulation tools and related software tools and techniques Ability to leverage mathematics and statistics to analyze, visualize, and explain complex and unstructured data Comfortable speaking to diverse audiences; capable of organizing and conveying abstract/complex ideas and concepts Able to expediently generate focused and detailed work product based on evolving/general/nebulous task requests Understand USAF/DoD structure and current strategic guidance; able to follow and respect the chain of command Comfortable engaging in frequent and recurring video teleconference (VTC) meetings (camera on) Candidates absolutely must be capable of working independently to produce timely products, with a mindset that embraces the flexibility required to define and follow the procedures for DARPA's new and evolving QBI program The following knowledge of quantum computing is a plus: Knowledge and experience with photonic principles, devices and circuits, integrated photonic chips, and similar Familiarity with quantum simulators (Qiskit, Cirq, QuTiP, etc.) and scientific data workflows Knowledge and experience with superconductor principles, devices and circuits, integrated superconductor chips, and similar Knowledge and experience of the principles and practices of using other viable quantum information modalities, such as solid-state devices, atomic systems, etc. for elements of scalable quantum computation Experience planning, performing, and conducting experimental quantum research using computer simulations and mathematical models Specific experience with quantum computing hardware, especially valuable if it is across multiple qubit modalities Specific experience developing quantum algorithms designed for fault-tolerant quantum computers Expertise in quantum resource estimation tools and techniques for analyzing quantum circuits Experience or academic background in Quantum Error Correction and quantum fault tolerance Background Check/ Clearance: Applicants selected will be subject to a background investigation, which must be deemed favorable to maintain employment. Applicants will also be subject to a security investigation and must meet and maintain eligibility requirements for, at minimum, SECRET access to classified information. Benefits: Our benefits package includes health, life, disability, dental, and vision insurance coverage and a 401(k) policy with a 3% company contribution & 3% company match. Other perks include generous Paid Time Off (including a PTO "gift day" for your birthday), 11 Federal Holidays per year, three weeks paid maternity/paternity leave, and annual technology "allowances". Wait! Even more perks include referral bonuses, professional recognition awards, healthcare stipends, tuition/education reimbursement (once specific requirements are met), and flexible daily start and stop times for most projects and positions. Company Description Technergetics is a US-based company headquartered in Utica, NY, with employees and clients located throughout the country. The Utica/Rome area is a hub of cutting-edge cyber technology research, bolstered by the Griffiss Business & Technology Park's tenants and facilities, including the Air Force Research Lab (AFRL). At Technergetics, we work with a wide variety of technologies, including mobile and web apps, Quantum computing, machine learning and artificial intelligence, AI-enabled edge devices, and many more. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $75k-150k yearly 11d ago
  • IT Services Support Tech, Junior - Onsite, New Berlin, NY

    Preferred Mutual Insurance Company 4.1company rating

    Technical support engineer job in New Berlin, NY

    is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.
    $22.5-27 hourly 17d ago
  • Systems Engineer

    M.A. Polce

    Technical support engineer job in Rome, NY

    Job DescriptionSalary: Job Title: Senior Systems Engineer Department: Services Reports To: Senior Project Manager The Systems Engineer is a professional position within the Solutions Group and is part of a team responsible for project engagements specifically focused on design, development, support and administration of Microsoft Server Infrastructure within multi-server enterprise class environments. Responsibilities include, but are not limited to: Building, testing, and integrating Windows based servers in production environments that include O/S upgrades, SAN installations and connectivity, hardware support to some degree (IBM, HP and Dell), and implementation of server standards and deployment policies. The Systems Engineer engages in the design and integration of virtual environments, using products such as Citrix XenServer, Microsoft Hyper-V or VMware commonly required in disaster recovery and contingency solutions and most often in conjunction with SAN deployments. Essential Functions: Provides timely and efficient delivery of services to clients and business partners Responsible for architecting, designing, deploying and supporting systems infrastructure in enterprise class environments including but not limited to servers (physical and virtual), storage (NAS, SAN), backup & restore (onsite and cloud), virtual desktop (Citrix and terminal server), disaster recovery (replication) data migration and systems infrastructure monitoring Responsible for architecting, deploying and supporting cloud services including but not limited to Microsoft Office365 suite (exchange, SharePoint, OneDrive), security, encryption, archiving, backup and recovery Responsibilities include backup and restore, clustering, replication, and migration Effectively analyze and measure system performance, capacity, and availability often used to identify new opportunities and to assist clients with planning efforts Performs scheduled installation of solutions and effectively works with clients to ensure that the solutions achieve the proposed and intended objectives and ensures that the client receives adequate knowledge transfer Works with the Project Manager on scheduling and project timelines and reports on project progress, status and issues for self as well as the other team members Participate as needed in Kick off meetings to add direction and stress key parameters and concerns (in-house and client settings) and prepares appropriate documentation during the project and at project closure Provide for and ensure proper transition into steady state operations (post project), ensuring adequate documentation and skills transfer to the CIC to successfully provide ongoing support Works with Engineers and solutions architects in designing, deploying and supporting assigned operating systems and disciplines. Consistently collaborates with other Engineers to solve complex procedural, operational, technical problems and provides technical direction and training to team members Acts as a Level III resource for the other Engineers Assists Sales in the design, specification, and configuration of solutions. Provides the technical leadership on client engagements and opportunities to develop solution designs, develop work products and act as a subject matter expert on consulting projects Provides the technical leadership to develop technical proposals, assessment documents, and other technical documentation, including periodic articles for our newsletter, website and other Social Media strategies Effectively acts as project technical lead on solutions engagements and directs other team members Work with account managers to properly quote services to current and potential clients Looks for opportunities to expand technical knowledge in currently assigned disciplines, as well as emerging technologies Routinely checks both service and pre-sales boards to ensure tickets assigned to systems solutions group to ensure accuracy, follow-through and completion Demonstrates the ability to work efficiently and effectively without supervision. Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades. Other duties as assigned. Required Qualifications: The Systems Engineer must have a well-rounded background, solid Windows 200x skills and advanced working knowledge of Active Directory/NT Domains. Additionally, highly recommended and desired is a working knowledge and experience with virtualization and SANs, particularly ISCSI (such as Left-Hand Networks) Must be able to demonstrate a working knowledge of Enterprise level product integration (such as backup / recovery, mobile devices, archiving products and enterprise monitoring solutions). Bachelors degree in information technology or related field required A minimum of 5 years' experience Must possess an updated MCSE certification Must possess a strong background in Active Directory design and Implementation Must have an overall strong understanding of security of active directory and group policies Candidate should have a complementary skill such as MS SQL, MS Share Point, MS Exchange, and Office 365 Extensive experience implementing/migrating XP, 2000, NT 4.0, Active Directory. MS Exchange Certification is desirable along with experience designing exchange in large enterprise environments Must possess excellent communication, interpersonal and presentation skills. Must be customer service and results-oriented and have the ability to work well in fast paced environment. Required to work off hours on occasion and as needed Please note that this position requires a valid drivers license, reliable vehicle and the ability to pass a background check. Education: Bachelors degree in Information Technology or related field required Other Requirements: Successful background check
    $69k-92k yearly est. 20d ago
  • Jr. Systems Engineer - Aerospace

    Thales USA 4.5company rating

    Technical support engineer job in Syracuse, NY

    Location: Syracuse, United States of AmericaThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar. Jr. Systems Engineer - Aerospace Syracuse, NY or Arlington, VA (Hybrid) Position Summary The FAA's Brand-New Air Traffic Control System and other initiatives related to Unmanned Aircraft Systems and Advanced Air Mobility are fueling the growth of Thales' Airspace Mobility Solutions team. We are expanding our teams in Arlington, Virginia and Syracuse, New York and seek talented individuals who want to be part of these ambitious initiatives shaping the future of aviation. We are looking for people with a passion for aviation and ready to deliver innovative solutions built to the nation's highest safety and security standards. America's aviation moment is now. Thales has the solutions, experience and expertise to execute now. Come join our journey. Thales is looking for a Jr. Systems Engineer-Aerospace, who supports to the development of system solutions by assisting in the creation of clear, consistent specifications aligned with customer and stakeholder needs and who performs fundamental systems engineering activities within defined parts of the solution lifecycle, from needs analysis through verification and validation, under guidance and established engineering governance. In this position, you will work closely with senior engineers, the Product Design Authority, and other teams to assist in product development and project execution, focus on understanding operational requirements, provide support in architectural and functional analysis, contribute to assessments of key system properties such as safety and human factors, and contribute to safe, compliant, and high-quality deliverables. Regulatory Compliance Requirements US - CUI Regulatory Compliance Requirement - Must be a US Person as defined in applicable law. Key Areas of Responsibility Support the analysis and understanding of customer needs and lifecycle considerations using methods like studies and simulations. Assist in defining mission and functional descriptions, architectural inputs, and system requirements in collaboration with senior engineers and the Product Design Authority (PDA). Help develop and maintain system specifications, engineering plans, and activity allocations. Participate in the assembly and integration of solution elements to evaluate system behavior under supervision. Assist in preparing and executing system integration, verification, and validation (IVV) test plans, contributing to test reporting and compliance confirmation. Support management activities by assessing impacts and updating documentation as directed. Contribute to demonstrating that the solution meets operational needs and that system data packages are complete.Provide technical support to systems architecture and engineering management activities within assigned scope. Support formal design reviews and help prepare technical documentation and R&D deliverables. Follow and help maintain Standard Operating Procedures (SOPs) to ensure consistent engineering practices. Minimum Qualifications Bachelor's degree in Systems Engineering, Electrical Engineering, Software Engineering, or a related technical field with 1 year of relevant experience, or a Master's degree. Applicable IT, cybersecurity, or related technical certifications, or equivalent military technical experience, may be considered in lieu of some formal education requirements. At least one year of professional experience in systems engineering, network management, IT, cybersecurity, or a closely related technical discipline. Basic working knowledge of network and computer troubleshooting techniques to support issue identification and resolution. Fundamental understanding of computer systems, including basic administration and operation of Windows and Linux environments. Familiarity with data analysis tools and methods, such as Python, to support engineering analysis and validation activities. Experience supporting smaller or less complex projects or programs involving some coordination between stakeholders and moderate deadlines. Strong written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams. Good organizational and time management skills, with the ability to manage assigned tasks and deliverables reliably. Attention to detail and a commitment to quality in technical work products. Structured thinker with developing analytical and problem-solving abilities. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Preferred Qualifications Working knowledge of the national airspace system and/or an understanding of unmanned aircraft systems. Experience working on technology-centered programs for US Federal Gov't Agencies (with a strong preference for FAA, DoD/DoW and/or DHS). Exposure to integration or deployment activities for ground-based radar, sensor, or similar technical systems, following established engineering procedures, standards, and operational guidance. Hands-on familiarity with basic IT and networking concepts, including configuring or supporting common equipment such as routers, switches, access points, or related infrastructure. Introductory knowledge of cloud computing platforms (e.g., AWS, Azure), gained through coursework, internships, labs, or entry-level support roles. Basic understanding of IT Service Management (ITSM) principles, such as ITIL concepts, incident management, or service support processes. Exposure to Agile or iterative development environments through academic projects, internships, or early professional experience. Entry-level or foundational certifications in IT, cybersecurity, networking, or cloud technologies (e.g., CompTIA, AWS, Azure fundamentals) are considered a plus. Special Position Requirements Schedule: Either 9/80A - 1st (9hrs Mon-Thu, 8hrs 2nd Fri, Start @ 09:00AM) (United States of America) or USA - 5/40 - 1st (8hrs Mon-Fri) (United States of America). Travel: Domestic travel approximately 0-10% annually. Customer Location Based or Site Visits. If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! Why Join Us? Say HI and learn more about working at Thales click here . #LI-Hybrid #LI-MR1 This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ************************************. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 82,959.75 - 145,000.00 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
    $60k-75k yearly est. Auto-Apply 3d ago
  • SYSTEM ENGINEER - (ON-SITE ONLY)

    Slocum-Dickson Medical Group, PLLC 4.5company rating

    Technical support engineer job in New Hartford, NY

    Job DescriptionDescription: JOB SUMMARY: Performs daily system monitoring, backup operations, and ongoing performance tuning. Responsible for installing/configuring and maintaining data center servers (physical and virtual), power distribution, environmental systems and for the daily monitoring of this equipment. Maintains user account within active directory and other similar systems. DUTIES & RESPONSIBILITIES: Strong interpersonal and communication skills; capable of writing purchase justifications; making presentations to an internal audience; work effectively in a diverse highly skilled team; and interacting positively with upper management. Independent problem-solving, self-direction. Strong understanding of all aspects of operating system administration; i.e., configuration of email systems, system installation and configuration, printer systems, fundamentals of security, installing third-party software. Solid understanding of operating system and server technologies; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts (clustering, logical partitions, metadata). Solid understanding of the configuration of and virtual environments along with how to maintain them using best practices. Solid understanding of networking/distributed computing environment concepts; can configure NFS and NIS, windows server domains; can use nslookup or dig to check information in the DNS; understands basic routing concepts. Strong understanding of active directory (AD), group policies and domain administration. Responsible for maintaining AD add, moves, and changes. Ability to write scripts in some administrative language (i.e. Tk, Perl, VBScript, a shell). Good working knowledge of Aruba, HP, Palo Alto, Fortinet, Dell, Hyperconverge infrastructure such as SCALE, Microsoft Exchange 2013 to 2019, Duo MFA and Sophos. Strong technical aptitude and ability to research & solve complex issues independently. Ability to maintain confidentiality with sensitive customer and internal information. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. On-Call responsibilities Other duties as assigned. May be exposed to hazardous drugs. No regular travel required Attends OSHA training upon initial employee orientation and annually completes an OSHA competency. RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships. Requirements: EDUCATION/EXPERIENCE/KNOWLEDGE: Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science required Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field may be substituted for degree requirement. Certifications desired: MCSA, MCTS, MCITP, Cisco Data Center Certification (Unified Computing Design/Support Specialist, Networking Infrastructure Design/Support Specialist, Application Services Design/Support Specialist), RHCT, RHCE, RHCDS, CSA - HP OpenVMS, CSE - HP OpenVMS, IBM Certified System Administrator - AIX, CCA, CCEA, CCIA, Cache' Administrator, Cache” Developer, Oracle Database Administrator (Certified Associate, Certified Professional, Certified Master), SCSAS, SCSA, SCNA, SCSECA, Aruba Networks, HP, Dell SonicWall, Palo Alto, Fortinet, Scale. PHYSICAL REQUIREMENTS: Requires sitting, standing, bending, and reaching. Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception. ON-SITE ONLY
    $67k-88k yearly est. 20d ago
  • Supervisor IT Admin. & Tech. Support

    Golden Artist Colors Inc. 4.1company rating

    Technical support engineer job in New Berlin, NY

    Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service. Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products. Golden Artist Colors is seeking a: Position Title: IT Administration and Technical Support Supervisor Department: Information Systems Supervisor: Finance Director Location: Onsite in New Berlin, NY Responsibilities: Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity. Requirements: Education Required: Bachelor's Degree in Computer Information Systems Experience Desired: How much: 5-7 years Type experience: Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience. Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical, Dental, and Vision Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
    $76k-98k yearly est. Auto-Apply 18d ago
  • INFORMATION TECHNOLOGY SPECIALIST

    Us Army 4.5company rating

    Technical support engineer job in Utica, NY

    *ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
    $67k-95k yearly est. 1d ago
  • Help Desk Support Specialist

    Rome Health 4.4company rating

    Technical support engineer job in Rome, NY

    Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.
    $35k-49k yearly est. 18d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Whitestown, NY?

The average technical support engineer in Whitestown, NY earns between $55,000 and $107,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Whitestown, NY

$77,000
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