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The differences between technician support team leaders and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a desk support technician. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Technician Support Team Leader | Desk Support Technician | |
| Yearly salary | $88,988 | $40,715 |
| Hourly rate | $42.78 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Technician support team leaders and desk support technicians have different pay scales, as shown below.
| Technician Support Team Leader | Desk Support Technician | |
| Average salary | $88,988 | $40,715 |
| Salary range | Between $64,000 And $122,000 | Between $26,000 And $62,000 |
| Highest paying City | San Mateo, CA | South San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Chevron | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support team leader and a desk support technician in terms of educational background:
| Technician Support Team Leader | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support team leaders' and desk support technicians' demographics:
| Technician Support Team Leader | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |