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The differences between technician support team leaders and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a desktop support technician. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $41,792 average annual salary of a desktop support technician.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| Technician Support Team Leader | Desktop Support Technician | |
| Yearly salary | $88,988 | $41,792 |
| Hourly rate | $42.78 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Technician support team leaders and desktop support technicians have different pay scales, as shown below.
| Technician Support Team Leader | Desktop Support Technician | |
| Average salary | $88,988 | $41,792 |
| Salary range | Between $64,000 And $122,000 | Between $32,000 And $54,000 |
| Highest paying City | San Mateo, CA | Philadelphia, PA |
| Highest paying state | New York | Pennsylvania |
| Best paying company | Chevron | NTT Data International L.L.C. |
| Best paying industry | Technology | Finance |
There are a few differences between a technician support team leader and a desktop support technician in terms of educational background:
| Technician Support Team Leader | Desktop Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician support team leaders' and desktop support technicians' demographics:
| Technician Support Team Leader | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |