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The differences between technician support team leaders and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $88,988 average annual salary of a technician support team leader.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Technician Support Team Leader | Lead Support Technician | |
| Yearly salary | $88,988 | $95,420 |
| Hourly rate | $42.78 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Technician support team leaders and lead support technicians have different pay scales, as shown below.
| Technician Support Team Leader | Lead Support Technician | |
| Average salary | $88,988 | $95,420 |
| Salary range | Between $64,000 And $122,000 | Between $64,000 And $140,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Chevron | |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support team leader and a lead support technician in terms of educational background:
| Technician Support Team Leader | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support team leaders' and lead support technicians' demographics:
| Technician Support Team Leader | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |