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The differences between technician support team leaders and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $88,988 average annual salary of a technician support team leader.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Technician Support Team Leader | Technical Support Senior Engineer | |
| Yearly salary | $88,988 | $107,429 |
| Hourly rate | $42.78 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Technician support team leaders and technical support senior engineers have different pay scales, as shown below.
| Technician Support Team Leader | Technical Support Senior Engineer | |
| Average salary | $88,988 | $107,429 |
| Salary range | Between $64,000 And $122,000 | Between $82,000 And $140,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | Chevron | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a technician support team leader and a technical support senior engineer in terms of educational background:
| Technician Support Team Leader | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between technician support team leaders' and technical support senior engineers' demographics:
| Technician Support Team Leader | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |