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The differences between technician support team leaders and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a technician support tier. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Technician Support Team Leader | Technician Support Tier | |
| Yearly salary | $88,988 | $54,889 |
| Hourly rate | $42.78 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Technician support team leaders and technician support tiers have different pay scales, as shown below.
| Technician Support Team Leader | Technician Support Tier | |
| Average salary | $88,988 | $54,889 |
| Salary range | Between $64,000 And $122,000 | Between $38,000 And $78,000 |
| Highest paying City | San Mateo, CA | Benicia, CA |
| Highest paying state | New York | New York |
| Best paying company | Chevron | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support team leader and a technician support tier in terms of educational background:
| Technician Support Team Leader | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support team leaders' and technician support tiers' demographics:
| Technician Support Team Leader | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |