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The differences between trainees and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a trainee and an information technology/support technician. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $39,185 average annual salary of a trainee.
The top three skills for a trainee include customer service, CDL and training programs. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Trainee | Information Technology/Support Technician | |
| Yearly salary | $39,185 | $45,591 |
| Hourly rate | $18.84 | $21.92 |
| Growth rate | 5% | 10% |
| Number of jobs | 51,490 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 51% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Trainees and information technology/support technicians have different pay scales, as shown below.
| Trainee | Information Technology/Support Technician | |
| Average salary | $39,185 | $45,591 |
| Salary range | Between $27,000 And $55,000 | Between $31,000 And $66,000 |
| Highest paying City | Richmond, CA | San Francisco, CA |
| Highest paying state | Hawaii | Pennsylvania |
| Best paying company | Clifford Chance | Microsoft |
| Best paying industry | Finance | Technology |
There are a few differences between a trainee and an information technology/support technician in terms of educational background:
| Trainee | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between trainees' and information technology/support technicians' demographics:
| Trainee | Information Technology/Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 56.4% Female, 43.6% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.8% White, 61.4% American Indian and Alaska Native, 0.3% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |