Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between transportation services representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a call center representative. Additionally, a transportation services representative has an average salary of $32,595, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Transportation Services Representative | Call Center Representative | |
| Yearly salary | $32,595 | $31,549 |
| Hourly rate | $15.67 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Transportation services representatives and call center representatives have different pay scales, as shown below.
| Transportation Services Representative | Call Center Representative | |
| Average salary | $32,595 | $31,549 |
| Salary range | Between $25,000 And $41,000 | Between $25,000 And $39,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Medical University of South Carolina | University of California, Berkeley |
| Best paying industry | Transportation | Finance |
There are a few differences between a transportation services representative and a call center representative in terms of educational background:
| Transportation Services Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and call center representatives' demographics:
| Transportation Services Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |