Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between transportation services representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $32,595 average annual salary of a transportation services representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.
| Transportation Services Representative | Contact Representative | |
| Yearly salary | $32,595 | $33,776 |
| Hourly rate | $15.67 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 185,124 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
Transportation services representatives and contact representatives have different pay scales, as shown below.
| Transportation Services Representative | Contact Representative | |
| Average salary | $32,595 | $33,776 |
| Salary range | Between $25,000 And $41,000 | Between $27,000 And $42,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Medical University of South Carolina | City of Seattle |
| Best paying industry | Transportation | Government |
There are a few differences between a transportation services representative and a contact representative in terms of educational background:
| Transportation Services Representative | Contact Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and contact representatives' demographics:
| Transportation Services Representative | Contact Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |