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The differences between transportation services representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,595 average annual salary of a transportation services representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Transportation Services Representative | Customer Care Representative | |
| Yearly salary | $32,595 | $32,912 |
| Hourly rate | $15.67 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Transportation services representatives and customer care representatives have different pay scales, as shown below.
| Transportation Services Representative | Customer Care Representative | |
| Average salary | $32,595 | $32,912 |
| Salary range | Between $25,000 And $41,000 | Between $26,000 And $40,000 |
| Highest paying City | Washington, DC | Urban Honolulu, HI |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Medical University of South Carolina | Philadelphia Corporation for Aging |
| Best paying industry | Transportation | Automotive |
There are a few differences between a transportation services representative and a customer care representative in terms of educational background:
| Transportation Services Representative | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and customer care representatives' demographics:
| Transportation Services Representative | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |