Trust accounts supervisor vs contact center supervisor

The differences between trust accounts supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a trust accounts supervisor and a contact center supervisor. Additionally, a trust accounts supervisor has an average salary of $60,663, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a trust accounts supervisor include real estate, reconciliations and tax returns. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Trust accounts supervisor vs contact center supervisor overview

	Trust Accounts Supervisor	Contact Center Supervisor
Yearly salary	$60,663	$42,217
Hourly rate	$29.16	$20.30
Growth rate	-8%	-
Number of jobs	31,975	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Trust accounts supervisor vs contact center supervisor salary

Trust accounts supervisors and contact center supervisors have different pay scales, as shown below.

	Trust Accounts Supervisor	Contact Center Supervisor
Average salary	$60,663	$42,217
Salary range	Between $44,000 And $82,000	Between $24,000 And $73,000
Highest paying City	Newburgh, NY	-
Highest paying state	New York	-
Best paying company	Lewis Brisbois Bisgaard & Smith	-
Best paying industry	Real Estate	-

Differences between trust accounts supervisor and contact center supervisor education

There are a few differences between a trust accounts supervisor and a contact center supervisor in terms of educational background:

	Trust Accounts Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Most common major	Accounting	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Trust accounts supervisor vs contact center supervisor demographics

Here are the differences between trust accounts supervisors' and contact center supervisors' demographics:

	Trust Accounts Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 50.4% Female, 49.6%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 8.9% Unknown, 4.9% Hispanic or Latino, 16.6% Asian, 6.2% White, 62.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between trust accounts supervisor and contact center supervisor duties and responsibilities

Trust accounts supervisor example responsibilities.

Manage portfolio of accounts consisting of housing, transportation, education and industrial development of both municipal and corporate issuers.
Audit, correct client statements, and prepare estate and probate accounts.
Maintain client pension records, produce quarterly statements, and complete the required IRS report filings.
Provide frontline and second level customer service support to TWIC customers, TSA as well as other program relate personnel.
Focuse on evaluating collateral assets cash flow and portfolio performance to deliver financial obligations as required by legal CMBS/RMBS notes.
Establish complete securities processing department for all assets hold under trust, regarding securities transfer re-registration procedures.

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Trust accounts supervisor vs contact center supervisor skills

Common trust accounts supervisor skills

Real Estate, 33%
Reconciliations, 10%
Tax Returns, 8%
Financial Statements, 6%
CPA, 6%
Journal Entries, 5%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

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Trust Accounts Supervisor
Trust Accounts Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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