User support analyst supervisor vs technical support specialist

Differences between user support analyst supervisor and technical support specialist duties and responsibilities

User support analyst supervisor example responsibilities.

• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Perform all programming setup and modifications for PBX, ACD and voice mail systems.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
• Participate in new platform UAT testing and create documents for new team members learning the new platform.
• Perform other duties as assigned regular, dependable attendance and punctuality

Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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