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The differences between virtual assistants and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a virtual assistant, becoming a bilingual customer service takes usually requires 6-12 months. Additionally, a virtual assistant has an average salary of $39,915, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a virtual assistant include data entry, customer service and email management. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Virtual Assistant | Bilingual Customer Service | |
| Yearly salary | $39,915 | $32,388 |
| Hourly rate | $19.19 | $15.57 |
| Growth rate | -8% | -4% |
| Number of jobs | 49,508 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 35% |
| Average age | 50 | 40 |
| Years of experience | 2 | 12 |
Virtual Assistants are remote workers who work with clients that need assistance. They usually do administrative or clerical activities such as managing soft copies of a document, writing e-mail correspondences, managing calendars, scheduling appointments, and other activities. They manage the e-mail of their clients and respond to inquiries and other messages. They also manage phone calls by answering calls, taking messages, and dialing for their clients. Virtual Assistants may also be asked to handle travel-related tasks of their clients, such as creating itineraries, booking flights, and booking hotels.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Virtual assistants and bilingual customer services have different pay scales, as shown below.
| Virtual Assistant | Bilingual Customer Service | |
| Average salary | $39,915 | $32,388 |
| Salary range | Between $29,000 And $54,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Minneapolis, MN |
| Highest paying state | Hawaii | Alaska |
| Best paying company | IBM | Uline |
| Best paying industry | Professional | Insurance |
There are a few differences between a virtual assistant and a bilingual customer service in terms of educational background:
| Virtual Assistant | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | - |
Here are the differences between virtual assistants' and bilingual customer services' demographics:
| Virtual Assistant | Bilingual Customer Service | |
| Average age | 50 | 40 |
| Gender ratio | Male, 12.4% Female, 87.6% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 6% | 7% |