Visitor services representative vs customer support representative

The differences between visitor services representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Visitor services representative vs customer support representative overview

	Visitor Services Representative	Customer Support Representative
Yearly salary	$30,529	$37,404
Hourly rate	$14.68	$17.98
Growth rate	-4%	-4%
Number of jobs	150,255	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a customer support representative do?

A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

Visitor services representative vs customer support representative salary

Visitor services representatives and customer support representatives have different pay scales, as shown below.

	Visitor Services Representative	Customer Support Representative
Average salary	$30,529	$37,404
Salary range	Between $24,000 And $37,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between visitor services representative and customer support representative education

There are a few differences between a visitor services representative and a customer support representative in terms of educational background:

	Visitor Services Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs customer support representative demographics

Here are the differences between visitor services representatives' and customer support representatives' demographics:

	Visitor Services Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between visitor services representative and customer support representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Visitor services representative vs customer support representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Visitor Services Representative
Visitor Services Representative vs Customer Support Representative

Updated January 8, 2025

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