Visitor services representative vs enrollment representative

The differences between visitor services representatives and enrollment representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and an enrollment representative. Additionally, an enrollment representative has an average salary of $31,463, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for an enrollment representative are home health, customer service, and data entry.

Visitor services representative vs enrollment representative overview

	Visitor Services Representative	Enrollment Representative
Yearly salary	$30,529	$31,463
Hourly rate	$14.68	$15.13
Growth rate	-4%	-4%
Number of jobs	150,255	185,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

Visitor services representative vs enrollment representative salary

Visitor services representatives and enrollment representatives have different pay scales, as shown below.

	Visitor Services Representative	Enrollment Representative
Average salary	$30,529	$31,463
Salary range	Between $24,000 And $37,000	Between $25,000 And $38,000
Highest paying City	-	Temecula, CA
Highest paying state	-	California
Best paying company	-	Curry College
Best paying industry	-	Non Profits

Differences between visitor services representative and enrollment representative education

There are a few differences between a visitor services representative and an enrollment representative in terms of educational background:

	Visitor Services Representative	Enrollment Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 52%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs enrollment representative demographics

Here are the differences between visitor services representatives' and enrollment representatives' demographics:

	Visitor Services Representative	Enrollment Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 29.1% Female, 70.9%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and enrollment representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Visitor services representative vs enrollment representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

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Visitor Services Representative
Visitor Services Representative vs Enrollment Representative

Updated January 8, 2025

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