Visitor services representative vs guest service representative

The differences between visitor services representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a guest service representative. Additionally, a visitor services representative has an average salary of $30,529, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Visitor services representative vs guest service representative overview

	Visitor Services Representative	Guest Service Representative
Yearly salary	$30,529	$26,847
Hourly rate	$14.68	$12.91
Growth rate	-4%	-4%
Number of jobs	150,255	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Visitor services representative vs guest service representative salary

Visitor services representatives and guest service representatives have different pay scales, as shown below.

	Visitor Services Representative	Guest Service Representative
Average salary	$30,529	$26,847
Salary range	Between $24,000 And $37,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between visitor services representative and guest service representative education

There are a few differences between a visitor services representative and a guest service representative in terms of educational background:

	Visitor Services Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 42%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs guest service representative demographics

Here are the differences between visitor services representatives' and guest service representatives' demographics:

	Visitor Services Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and guest service representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Visitor services representative vs guest service representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Visitor Services Representative
Visitor Services Representative vs Guest Service Representative

Updated January 8, 2025

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