Visitor services representative vs guest services

The differences between visitor services representatives and guest services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a guest services. Additionally, a visitor services representative has an average salary of $30,529, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a guest services are guest service, reservations, and customer service.

Visitor services representative vs guest services overview

	Visitor Services Representative	Guest Services
Yearly salary	$30,529	$27,247
Hourly rate	$14.68	$13.10
Growth rate	-4%	-4%
Number of jobs	150,255	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Visitor services representative vs guest services salary

Visitor services representatives and guest services have different pay scales, as shown below.

	Visitor Services Representative	Guest Services
Average salary	$30,529	$27,247
Salary range	Between $24,000 And $37,000	Between $20,000 And $35,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Columbia University in the City of New York
Best paying industry	-	Retail

Differences between visitor services representative and guest services education

There are a few differences between a visitor services representative and a guest services in terms of educational background:

	Visitor Services Representative	Guest Services
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 45%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs guest services demographics

Here are the differences between visitor services representatives' and guest services' demographics:

	Visitor Services Representative	Guest Services
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between visitor services representative and guest services duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Visitor services representative vs guest services skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Guest Services

Updated January 8, 2025

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