Visitor services representative vs phone representative

The differences between visitor services representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Visitor services representative vs phone representative overview

	Visitor Services Representative	Phone Representative
Yearly salary	$30,529	$42,827
Hourly rate	$14.68	$20.59
Growth rate	-4%	-4%
Number of jobs	150,255	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Visitor services representative vs phone representative salary

Visitor services representatives and phone representatives have different pay scales, as shown below.

	Visitor Services Representative	Phone Representative
Average salary	$30,529	$42,827
Salary range	Between $24,000 And $37,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between visitor services representative and phone representative education

There are a few differences between a visitor services representative and a phone representative in terms of educational background:

	Visitor Services Representative	Phone Representative
Most common degree	Bachelor's Degree, 69%	High School Diploma, 37%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs phone representative demographics

Here are the differences between visitor services representatives' and phone representatives' demographics:

	Visitor Services Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and phone representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Visitor services representative vs phone representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Visitor Services Representative vs. similar jobs

Visitor Services Representative related careers

Visitor Services Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Phone Representative

Updated January 8, 2025

Browse office and administrative jobs