Visitor services representative vs player services representative

The differences between visitor services representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a player services representative. Additionally, a visitor services representative has an average salary of $30,529, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a player services representative are guest service, data entry, and customer service.

Visitor services representative vs player services representative overview

	Visitor Services Representative	Player Services Representative
Yearly salary	$30,529	$28,843
Hourly rate	$14.68	$13.87
Growth rate	-4%	-4%
Number of jobs	150,255	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

Visitor services representative vs player services representative salary

Visitor services representatives and player services representatives have different pay scales, as shown below.

	Visitor Services Representative	Player Services Representative
Average salary	$30,529	$28,843
Salary range	Between $24,000 And $37,000	Between $22,000 And $36,000
Highest paying City	-	Sacramento, CA
Highest paying state	-	Massachusetts
Best paying company	-	Diablo Country Club
Best paying industry	-	Hospitality

Differences between visitor services representative and player services representative education

There are a few differences between a visitor services representative and a player services representative in terms of educational background:

	Visitor Services Representative	Player Services Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 35%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs player services representative demographics

Here are the differences between visitor services representatives' and player services representatives' demographics:

	Visitor Services Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between visitor services representative and player services representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Visitor services representative vs player services representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Visitor Services Representative
Visitor Services Representative vs Player Services Representative

Updated January 8, 2025

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