Visitor services representative vs provider services representative

The differences between visitor services representatives and provider services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a provider services representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a provider services representative are customer service, data entry, and patients.

Visitor services representative vs provider services representative overview

	Visitor Services Representative	Provider Services Representative
Yearly salary	$30,529	$33,858
Hourly rate	$14.68	$16.28
Growth rate	-4%	-4%
Number of jobs	150,255	252,118
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a provider services representative do?

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.

Visitor services representative vs provider services representative salary

Visitor services representatives and provider services representatives have different pay scales, as shown below.

	Visitor Services Representative	Provider Services Representative
Average salary	$30,529	$33,858
Salary range	Between $24,000 And $37,000	Between $24,000 And $46,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Oracle
Best paying industry	-	Health Care

Differences between visitor services representative and provider services representative education

There are a few differences between a visitor services representative and a provider services representative in terms of educational background:

	Visitor Services Representative	Provider Services Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 41%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs provider services representative demographics

Here are the differences between visitor services representatives' and provider services representatives' demographics:

	Visitor Services Representative	Provider Services Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 22.2% Female, 77.8%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and provider services representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Provider services representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
Register patients for surgery in computer system.

Visitor services representative vs provider services representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common provider services representative skills

Customer Service, 24%
Data Entry, 6%
Patients, 5%
Medicaid, 5%
Health Insurance, 4%
Appeals, 3%

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Visitor Services Representative
Visitor Services Representative vs Provider Services Representative

Updated January 8, 2025

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