Visitor services representative vs support representative

The differences between visitor services representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a support representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a support representative are patients, customer service, and troubleshoot.

Visitor services representative vs support representative overview

	Visitor Services Representative	Support Representative
Yearly salary	$30,529	$33,372
Hourly rate	$14.68	$16.04
Growth rate	-4%	-4%
Number of jobs	150,255	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Visitor services representative vs support representative salary

Visitor services representatives and support representatives have different pay scales, as shown below.

	Visitor Services Representative	Support Representative
Average salary	$30,529	$33,372
Salary range	Between $24,000 And $37,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between visitor services representative and support representative education

There are a few differences between a visitor services representative and a support representative in terms of educational background:

	Visitor Services Representative	Support Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 52%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs support representative demographics

Here are the differences between visitor services representatives' and support representatives' demographics:

	Visitor Services Representative	Support Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and support representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Visitor services representative vs support representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Support Representative

Updated January 8, 2025

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