Wind operations manager vs customer service manager

Differences between wind operations manager and customer service manager duties and responsibilities

Wind operations manager example responsibilities.

• Review of standard operating procedures to maintain industry advantage.
• Manage new product co-development program with a major medical device company that enable remote surgical oversight and support.
• Implement streamlined processes and procedure analysis/improvement into management department operations.
• Implement streamlined processes and procedure analysis/improvement into management department operations.

Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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