Account manager and customer service manager vs customer care manager

The differences between account manager and customer service managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account manager and customer service manager and a customer care manager. Additionally, a customer care manager has an average salary of $41,181, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer care manager are patients, home health, and social work.

Account manager and customer service manager vs customer care manager overview

	Account Manager And Customer Service Manager	Customer Care Manager
Yearly salary	$34,676	$41,181
Hourly rate	$16.67	$19.80
Growth rate	-4%	8%
Number of jobs	102,595	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Account manager and customer service manager vs customer care manager salary

Account manager and customer service managers and customer care managers have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Care Manager
Average salary	$34,676	$41,181
Salary range	Between $24,000 And $49,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between account manager and customer service manager and customer care manager education

There are a few differences between an account manager and customer service manager and a customer care manager in terms of educational background:

	Account Manager And Customer Service Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Account manager and customer service manager vs customer care manager demographics

Here are the differences between account manager and customer service managers' and customer care managers' demographics:

	Account Manager And Customer Service Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 29.1% Female, 70.9%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between account manager and customer service manager and customer care manager duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Account manager and customer service manager vs customer care manager skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Care Manager

Updated January 8, 2025

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