Account manager and customer service manager vs customer relations manager

The differences between account manager and customer service managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Account manager and customer service manager vs customer relations manager overview

	Account Manager And Customer Service Manager	Customer Relations Manager
Yearly salary	$34,676	$66,782
Hourly rate	$16.67	$32.11
Growth rate	-4%	8%
Number of jobs	102,595	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 57%
Average age	47	42
Years of experience	6	4

Account manager and customer service manager vs customer relations manager salary

Account manager and customer service managers and customer relations managers have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Relations Manager
Average salary	$34,676	$66,782
Salary range	Between $24,000 And $49,000	Between $42,000 And $104,000
Highest paying City	-	Pleasanton, CA
Highest paying state	-	Nevada
Best paying company	-	Amazon
Best paying industry	-	Automotive

Differences between account manager and customer service manager and customer relations manager education

There are a few differences between an account manager and customer service manager and a customer relations manager in terms of educational background:

	Account Manager And Customer Service Manager	Customer Relations Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Account manager and customer service manager vs customer relations manager demographics

Here are the differences between account manager and customer service managers' and customer relations managers' demographics:

	Account Manager And Customer Service Manager	Customer Relations Manager
Average age	47	42
Gender ratio	Male, 29.1% Female, 70.9%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	8%	16%

Differences between account manager and customer service manager and customer relations manager duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Account manager and customer service manager vs customer relations manager skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Account Manager And Customer Service Manager vs. similar jobs

Account Manager And Customer Service Manager related careers

Account Manager And Customer Service Manager related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Relations Manager

Updated January 8, 2025

Browse office and administrative jobs