Account manager and customer service manager vs customer service analyst

The differences between account manager and customer service managers and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a customer service analyst takes usually requires 1-2 years. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.

Account manager and customer service manager vs customer service analyst overview

	Account Manager And Customer Service Manager	Customer Service Analyst
Yearly salary	$34,676	$45,169
Hourly rate	$16.67	$21.72
Growth rate	-4%	10%
Number of jobs	102,595	151,770
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 58%
Average age	47	42
Years of experience	6	2

Account manager and customer service manager vs customer service analyst salary

Account manager and customer service managers and customer service analysts have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Service Analyst
Average salary	$34,676	$45,169
Salary range	Between $24,000 And $49,000	Between $25,000 And $79,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Citi
Best paying industry	-	Finance

Differences between account manager and customer service manager and customer service analyst education

There are a few differences between an account manager and customer service manager and a customer service analyst in terms of educational background:

	Account Manager And Customer Service Manager	Customer Service Analyst
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Account manager and customer service manager vs customer service analyst demographics

Here are the differences between account manager and customer service managers' and customer service analysts' demographics:

	Account Manager And Customer Service Manager	Customer Service Analyst
Average age	47	42
Gender ratio	Male, 29.1% Female, 70.9%	Male, 37.1% Female, 62.9%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	8%	11%

Differences between account manager and customer service manager and customer service analyst duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer service analyst example responsibilities.

Manage produce cleanliness and preparation.
Use windows remote control to solve problems when phone help is inadequate.
Lead client s data migration into product solution and lead QA efforts.
Devise training modules and PowerPoint presentations to ensure teams remain accurate and skil.
Install, train and support POS software/hardware including gas pump interface and scanning.
Conduct research in RDMS systems using quantitative/statistical models develop in SAS & SQL programming software.

Account manager and customer service manager vs customer service analyst skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer service analyst skills

SQL, 7%
Data Analysis, 7%
PowerPoint, 6%
Logistics, 5%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Service Analyst

Updated January 8, 2025

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