Account manager and customer service manager vs customer service director

The differences between account manager and customer service managers and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account manager and customer service manager and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.

Account manager and customer service manager vs customer service director overview

	Account Manager And Customer Service Manager	Customer Service Director
Yearly salary	$34,676	$134,962
Hourly rate	$16.67	$64.89
Growth rate	-4%	6%
Number of jobs	102,595	158,016
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 69%
Average age	47	47
Years of experience	6	6

Account manager and customer service manager vs customer service director salary

Account manager and customer service managers and customer service directors have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Service Director
Average salary	$34,676	$134,962
Salary range	Between $24,000 And $49,000	Between $94,000 And $191,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	VMware
Best paying industry	-	Health Care

Differences between account manager and customer service manager and customer service director education

There are a few differences between an account manager and customer service manager and a customer service director in terms of educational background:

	Account Manager And Customer Service Manager	Customer Service Director
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Account manager and customer service manager vs customer service director demographics

Here are the differences between account manager and customer service managers' and customer service directors' demographics:

	Account Manager And Customer Service Manager	Customer Service Director
Average age	47	47
Gender ratio	Male, 29.1% Female, 70.9%	Male, 55.0% Female, 45.0%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between account manager and customer service manager and customer service director duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Account manager and customer service manager vs customer service director skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Service Director

Updated January 8, 2025

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