Account manager and customer service manager vs customer service senior associate

The differences between account manager and customer service managers and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a customer service senior associate takes usually requires 6-12 months. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Account manager and customer service manager vs customer service senior associate overview

	Account Manager And Customer Service Manager	Customer Service Senior Associate
Yearly salary	$34,676	$45,025
Hourly rate	$16.67	$21.65
Growth rate	-4%	-4%
Number of jobs	102,595	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	6	12

Account manager and customer service manager vs customer service senior associate salary

Account manager and customer service managers and customer service senior associates have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Service Senior Associate
Average salary	$34,676	$45,025
Salary range	Between $24,000 And $49,000	Between $21,000 And $95,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maryland
Best paying company	-	Nebraska Medicine
Best paying industry	-	-

Differences between account manager and customer service manager and customer service senior associate education

There are a few differences between an account manager and customer service manager and a customer service senior associate in terms of educational background:

	Account Manager And Customer Service Manager	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Account manager and customer service manager vs customer service senior associate demographics

Here are the differences between account manager and customer service managers' and customer service senior associates' demographics:

	Account Manager And Customer Service Manager	Customer Service Senior Associate
Average age	47	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account manager and customer service manager and customer service senior associate duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Account manager and customer service manager vs customer service senior associate skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Service Senior Associate

Updated January 8, 2025

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