Account manager and customer service manager vs senior customer service representative

The differences between account manager and customer service managers and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a senior customer service representative takes usually requires 6-12 months. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.

Account manager and customer service manager vs senior customer service representative overview

	Account Manager And Customer Service Manager	Senior Customer Service Representative
Yearly salary	$34,676	$35,008
Hourly rate	$16.67	$16.83
Growth rate	-4%	-4%
Number of jobs	102,595	187,517
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	6	12

Account manager and customer service manager vs senior customer service representative salary

Account manager and customer service managers and senior customer service representatives have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Senior Customer Service Representative
Average salary	$34,676	$35,008
Salary range	Between $24,000 And $49,000	Between $28,000 And $42,000
Highest paying City	-	Oxnard, CA
Highest paying state	-	Massachusetts
Best paying company	-	Bayer
Best paying industry	-	Technology

Differences between account manager and customer service manager and senior customer service representative education

There are a few differences between an account manager and customer service manager and a senior customer service representative in terms of educational background:

	Account Manager And Customer Service Manager	Senior Customer Service Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Account manager and customer service manager vs senior customer service representative demographics

Here are the differences between account manager and customer service managers' and senior customer service representatives' demographics:

	Account Manager And Customer Service Manager	Senior Customer Service Representative
Average age	47	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 28.9% Female, 71.1%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account manager and customer service manager and senior customer service representative duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Account manager and customer service manager vs senior customer service representative skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Senior Customer Service Representative

Updated January 8, 2025

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