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The differences between account supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account supervisor and a contact center supervisor. Additionally, an account supervisor has an average salary of $83,760, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for an account supervisor include customer service, digital marketing and project management. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.
| Account Supervisor | Contact Center Supervisor | |
| Yearly salary | $83,760 | $42,217 |
| Hourly rate | $40.27 | $20.30 |
| Growth rate | 5% | - |
| Number of jobs | 98,661 | 76,165 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 76% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The primary job of accounting supervisors is to manage the daily operations of a company's accounting department. They are responsible for leading a team of accountants and overseeing the company's marketing strategies and campaigns. Other responsibilities include managing all the company's financial activities, developing and enforcing strategic business plans, and generating and maintaining account documentation and reports. As an accounting supervisor, you will also organize training for account coordinators and account managers and ensure compliance with government regulations and policies.
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Account supervisors and contact center supervisors have different pay scales, as shown below.
| Account Supervisor | Contact Center Supervisor | |
| Average salary | $83,760 | $42,217 |
| Salary range | Between $63,000 And $111,000 | Between $24,000 And $73,000 |
| Highest paying City | Portland, OR | - |
| Highest paying state | Oregon | - |
| Best paying company | Wasserman | - |
| Best paying industry | Finance | - |
There are a few differences between an account supervisor and a contact center supervisor in terms of educational background:
| Account Supervisor | Contact Center Supervisor | |
| Most common degree | Bachelor's Degree, 76% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between account supervisors' and contact center supervisors' demographics:
| Account Supervisor | Contact Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 58.8% Female, 41.2% |
| Race ratio | Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |