Account supervisor vs customer service representative manager

The differences between account supervisors and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account supervisor, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an account supervisor has an average salary of $83,760, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for an account supervisor include customer service, digital marketing and project management. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Account supervisor vs customer service representative manager overview

	Account Supervisor	Customer Service Representative Manager
Yearly salary	$83,760	$32,048
Hourly rate	$40.27	$15.41
Growth rate	5%	-4%
Number of jobs	98,661	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	6	12

What does an account supervisor do?

The primary job of accounting supervisors is to manage the daily operations of a company's accounting department. They are responsible for leading a team of accountants and overseeing the company's marketing strategies and campaigns. Other responsibilities include managing all the company's financial activities, developing and enforcing strategic business plans, and generating and maintaining account documentation and reports. As an accounting supervisor, you will also organize training for account coordinators and account managers and ensure compliance with government regulations and policies.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Account supervisor vs customer service representative manager salary

Account supervisors and customer service representative managers have different pay scales, as shown below.

	Account Supervisor	Customer Service Representative Manager
Average salary	$83,760	$32,048
Salary range	Between $63,000 And $111,000	Between $25,000 And $41,000
Highest paying City	Portland, OR	San Jose, CA
Highest paying state	Oregon	California
Best paying company	Wasserman	First Book
Best paying industry	Finance	Finance

Differences between account supervisor and customer service representative manager education

There are a few differences between an account supervisor and a customer service representative manager in terms of educational background:

	Account Supervisor	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Account supervisor vs customer service representative manager demographics

Here are the differences between account supervisors' and customer service representative managers' demographics:

	Account Supervisor	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 43.0% Female, 57.0%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account supervisor and customer service representative manager duties and responsibilities

Account supervisor example responsibilities.

Lead and manage the strategy, development, production and distribution of global digital retail POS kits for Intel.
Manage internal channel teams and their respective campaigns in PPC, SEO, PPI, email and media.
Lead site re-designs and CRM programs for HomeAgain and Sanofi-Aventis to evolve from flat product centric portals to consumer centric experiences.
Manage the coordination and preparation of all statutory/regulatory and GAAP reporting.
Develop and manage accounts for start-up healthcare intelligence company targeting major pharmaceutical companies.
Manage day-to-day activity of client relate projects including IP voice, MPLS infrastructures and CPE implementations in a deadline-orient high-pressure environment.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Account supervisor vs customer service representative manager skills

Common account supervisor skills

Customer Service, 8%
Digital Marketing, 8%
Project Management, 7%
Account Management, 7%
Direct Reports, 4%
Client Facing, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Account Supervisor vs Customer Service Representative Manager

Updated January 8, 2025

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