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The differences between advanced technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an advanced technician and a services desk technician. Additionally, an advanced technician has an average salary of $49,302, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for an advanced technician include patients, patient care and customer service. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Advanced Technician | Services Desk Technician | |
| Yearly salary | $49,302 | $42,123 |
| Hourly rate | $23.70 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,364 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An advanced technician ensures that all tools, software, networks, and systems used in a company perform properly and adhere to policies and regulations. Their job is to monitor all company processes and to provide suggestions for improvements. An advanced technician must have a profound knowledge of all company systems as well as strong organizational skills.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Advanced technicians and services desk technicians have different pay scales, as shown below.
| Advanced Technician | Services Desk Technician | |
| Average salary | $49,302 | $42,123 |
| Salary range | Between $29,000 And $82,000 | Between $31,000 And $55,000 |
| Highest paying City | Manteca, CA | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | General Electric | Forum Energy Technologies |
| Best paying industry | Telecommunication | Government |
There are a few differences between an advanced technician and a services desk technician in terms of educational background:
| Advanced Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between advanced technicians' and services desk technicians' demographics:
| Advanced Technician | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.3% Female, 26.7% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |