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The differences between advanced technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an advanced technician and a technical support technician. Additionally, an advanced technician has an average salary of $49,302, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for an advanced technician include patients, patient care and customer service. The most important skills for a technical support technician are customer service, technical support, and patients.
| Advanced Technician | Technical Support Technician | |
| Yearly salary | $49,302 | $40,210 |
| Hourly rate | $23.70 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,364 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An advanced technician ensures that all tools, software, networks, and systems used in a company perform properly and adhere to policies and regulations. Their job is to monitor all company processes and to provide suggestions for improvements. An advanced technician must have a profound knowledge of all company systems as well as strong organizational skills.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Advanced technicians and technical support technicians have different pay scales, as shown below.
| Advanced Technician | Technical Support Technician | |
| Average salary | $49,302 | $40,210 |
| Salary range | Between $29,000 And $82,000 | Between $24,000 And $64,000 |
| Highest paying City | Manteca, CA | Philadelphia, PA |
| Highest paying state | Rhode Island | Pennsylvania |
| Best paying company | General Electric | Ropes & Gray |
| Best paying industry | Telecommunication | Finance |
There are a few differences between an advanced technician and a technical support technician in terms of educational background:
| Advanced Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between advanced technicians' and technical support technicians' demographics:
| Advanced Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.3% Female, 26.7% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |