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The differences between air support operations operators and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a service support specialist are customer service, support services, and social work.
| Air Support Operations Operator | Service Support Specialist | |
| Yearly salary | $36,243 | $43,538 |
| Hourly rate | $17.42 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Air support operations operators and service support specialists have different pay scales, as shown below.
| Air Support Operations Operator | Service Support Specialist | |
| Average salary | $36,243 | $43,538 |
| Salary range | Between $24,000 And $54,000 | Between $26,000 And $72,000 |
| Highest paying City | Lakewood, NJ | New York, NY |
| Highest paying state | Delaware | Connecticut |
| Best paying company | Meta | Cheniere Energy |
| Best paying industry | Media | Technology |
There are a few differences between an air support operations operator and a service support specialist in terms of educational background:
| Air Support Operations Operator | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and service support specialists' demographics:
| Air Support Operations Operator | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |