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The differences between air support operations operators and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a support specialist. Additionally, a support specialist has an average salary of $40,782, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a support specialist are customer service, patients, and mental health.
| Air Support Operations Operator | Support Specialist | |
| Yearly salary | $36,243 | $40,782 |
| Hourly rate | $17.42 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Air support operations operators and support specialists have different pay scales, as shown below.
| Air Support Operations Operator | Support Specialist | |
| Average salary | $36,243 | $40,782 |
| Salary range | Between $24,000 And $54,000 | Between $25,000 And $64,000 |
| Highest paying City | Lakewood, NJ | New York, NY |
| Highest paying state | Delaware | New York |
| Best paying company | Meta | Microsoft |
| Best paying industry | Media | Technology |
There are a few differences between an air support operations operator and a support specialist in terms of educational background:
| Air Support Operations Operator | Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and support specialists' demographics:
| Air Support Operations Operator | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |