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The differences between applications trainers and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an applications trainer and a technical support representative. Additionally, an applications trainer has an average salary of $60,894, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for an applications trainer include learning management system, windows and elearning. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Applications Trainer | Technical Support Representative | |
| Yearly salary | $60,894 | $34,758 |
| Hourly rate | $29.28 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,234 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An Applications Trainer has a complete understanding of a particular application or software and can and, in some cases, certification to train others. These people are essential in a company that relies heavily on computer/mobile applications where the efficiency of daily activities are reliant on the level of expertise each employee has in using a preferred software or application. Requirements to be an Applications Trainer include a certificate of proficiency in a particular application and high levels of organizational, interpersonal, and teaching skills.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Applications trainers and technical support representatives have different pay scales, as shown below.
| Applications Trainer | Technical Support Representative | |
| Average salary | $60,894 | $34,758 |
| Salary range | Between $42,000 And $86,000 | Between $27,000 And $44,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Maryland |
| Best paying company | - | HP |
| Best paying industry | - | Technology |
There are a few differences between an applications trainer and a technical support representative in terms of educational background:
| Applications Trainer | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between applications trainers' and technical support representatives' demographics:
| Applications Trainer | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 43.1% Female, 56.9% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |