Associate, member services vs customer service associate/cashier

Differences between associate, member services and customer service associate/cashier duties and responsibilities

Associate, member services example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
• Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
• Build strong client relationships and profiling customers to determine or uncover their financial needs.
• Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
• Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
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Customer service associate/cashier example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Ring up of sales, including cash, checks, credit cards, payment transactions on the POS system.
• Operate cash register and POS, provide customers with excellent an experience of the store and information on products.
• Greet customers, cash out customers, bag groceries, help customer with bags to car, and clean work area.
• Check out each customer correctly whether it are groceries, or returns in order to get them in and out quickly.
• Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
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