Associate, member services vs service desk associate

The differences between associates, member services and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a service desk associate. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $40,699 average annual salary of a service desk associate.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Associate, member services vs service desk associate overview

	Associate, Member Services	Service Desk Associate
Yearly salary	$45,920	$40,699
Hourly rate	$22.08	$19.57
Growth rate	-4%	-4%
Number of jobs	121,694	99,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a service desk associate do?

A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.

Associate, member services vs service desk associate salary

Associates, member services and service desk associates have different pay scales, as shown below.

	Associate, Member Services	Service Desk Associate
Average salary	$45,920	$40,699
Salary range	Between $19,000 And $107,000	Between $15,000 And $105,000
Highest paying City	Daly City, CA	-
Highest paying state	New York	-
Best paying company	West Tennessee Healthcare	-
Best paying industry	Government	-

Differences between associate, member services and service desk associate education

There are a few differences between an associate, member services and a service desk associate in terms of educational background:

	Associate, Member Services	Service Desk Associate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs service desk associate demographics

Here are the differences between associates, member services' and service desk associates' demographics:

	Associate, Member Services	Service Desk Associate
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between associate, member services and service desk associate duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Associate, member services vs service desk associate skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

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Associate, Member Services
Associate, Member Services vs Service Desk Associate

Updated January 8, 2025

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