Associate, member services vs team associate

The differences between associates, member services and team associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $31,822 average annual salary of a team associate.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a team associate are PET, reservations, and kids.

Associate, member services vs team associate overview

	Associate, Member Services	Team Associate
Yearly salary	$45,920	$31,822
Hourly rate	$22.08	$15.30
Growth rate	-4%	-
Number of jobs	121,694	362,158
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	41
Years of experience	12	-

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a team associate do?

A team associate is responsible for organizing supply stock and performs cleaning duties to maintain a pleasant shopping experience for the customers. Team associates are usually employed in a shopping industry, providing the best customer service for the consumers by responding to their inquiries and concerns and directing them to their specific needs. They also convey promotional offers and featured products to the consumers, requiring them to have excellent communication and negotiation skills to help the business generate revenues and increase profitability.

Associate, member services vs team associate salary

Associates, member services and team associates have different pay scales, as shown below.

	Associate, Member Services	Team Associate
Average salary	$45,920	$31,822
Salary range	Between $19,000 And $107,000	Between $21,000 And $48,000
Highest paying City	Daly City, CA	Washington, DC
Highest paying state	New York	New York
Best paying company	West Tennessee Healthcare	Bain & Company
Best paying industry	Government	Retail

Differences between associate, member services and team associate education

There are a few differences between an associate, member services and a team associate in terms of educational background:

	Associate, Member Services	Team Associate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs team associate demographics

Here are the differences between associates, member services' and team associates' demographics:

	Associate, Member Services	Team Associate
Average age	40	41
Gender ratio	Male, 39.0% Female, 61.0%	Male, 53.7% Female, 46.3%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 18.8% Asian, 7.0% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between associate, member services and team associate duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Team associate example responsibilities.

Lead team to sort and designate incoming merchandise/stock, audit, maintain and correct merchandise pricing via POS and terminal.
Lead the team by exemplify reliability through punctuality and personal integrity.
Enhance leadership and communication skills by interacting with diverse team of coworkers and providing customer service to consumers.
Assign responsibilities of maintaining inventory stocks and updating bike accessories parts.
Provide advice to complainants on reporting alternatives, conduct mediation, conduct intervention, provide advice and recommendations to leadership.
Develop multiple training classes across a broad range of subjects using Microsoft PowerPoint.

Associate, member services vs team associate skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common team associate skills

PET, 25%
Reservations, 21%
Kids, 11%
Customer Service, 8%
POS, 8%
Sales Floor, 7%

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Office and Administrative Industry
Associate, Member Services
Associate, Member Services vs Team Associate

Updated January 8, 2025

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