Authorized representative vs service representative

The differences between authorized representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an authorized representative, becoming a service representative takes usually requires 6-12 months. Additionally, an authorized representative has an average salary of $38,897, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for an authorized representative include patients, medical terminology and insurance verification. The most important skills for a service representative are customer service, client service, and patients.

Authorized representative vs service representative overview

	Authorized Representative	Service Representative
Yearly salary	$38,897	$33,692
Hourly rate	$18.70	$16.20
Growth rate	-4%	-4%
Number of jobs	64,806	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	12

What does an authorized representative do?

An authorized representative's primary role is to represent an individual or company in different official transactions. They have the authority to communicate, liaise, negotiate, and make decisions according to goals and project requirements. Although most authorized representatives have varying responsibilities depending on their company of employment, it usually includes understanding project needs, liaising with internal and external parties, preparing and processing documents, organizing files, handling calls and correspondence, and monitoring the transactions' progress. Moreover, as an authorized representative, it is essential to be proactive at dealing with issues, resolving them promptly and professionally.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Authorized representative vs service representative salary

Authorized representatives and service representatives have different pay scales, as shown below.

	Authorized Representative	Service Representative
Average salary	$38,897	$33,692
Salary range	Between $29,000 And $50,000	Between $24,000 And $45,000
Highest paying City	Elmira, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Hill International	Northern Trust
Best paying industry	Insurance	Government

Differences between authorized representative and service representative education

There are a few differences between an authorized representative and a service representative in terms of educational background:

	Authorized Representative	Service Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	Stanford University	-

Authorized representative vs service representative demographics

Here are the differences between authorized representatives' and service representatives' demographics:

	Authorized Representative	Service Representative
Average age	40	40
Gender ratio	Male, 29.6% Female, 70.4%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 23.3% Asian, 6.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between authorized representative and service representative duties and responsibilities

Authorized representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Audit requests to ensure that proper ICD-9 and CPT coding are applied.
Research coordinator and referral coordinator, obtain insurance authorization and provide information to insurance carriers or patients regarding patient accounts.
Verify (CCS), CHDP, HMO, PPO authorizations.
Adhere strictly to HIPAA privacy guidelines.
Scan Medicaid coverage in to patient's electronic file.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Authorized representative vs service representative skills

Common authorized representative skills

Patients, 24%
Medical Terminology, 11%
Insurance Verification, 7%
CPT, 5%
Insurance Authorizations, 5%
Data Entry, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Authorized Representative
Authorized Representative vs Service Representative

Updated January 8, 2025

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