Auto service writer vs customer service consultant

The differences between auto service writers and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a customer service consultant. Additionally, an auto service writer has an average salary of $47,656, which is higher than the $37,471 average annual salary of a customer service consultant.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Auto service writer vs customer service consultant overview

	Auto Service Writer	Customer Service Consultant
Yearly salary	$47,656	$37,471
Hourly rate	$22.91	$18.01
Growth rate	-4%	-4%
Number of jobs	66,436	225,026
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Auto service writer vs customer service consultant salary

Auto service writers and customer service consultants have different pay scales, as shown below.

	Auto Service Writer	Customer Service Consultant
Average salary	$47,656	$37,471
Salary range	Between $29,000 And $76,000	Between $20,000 And $68,000
Highest paying City	-	Hartford, CT
Highest paying state	-	Connecticut
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between auto service writer and customer service consultant education

There are a few differences between an auto service writer and a customer service consultant in terms of educational background:

	Auto Service Writer	Customer Service Consultant
Most common degree	High School Diploma, 32%	Bachelor's Degree, 46%
Most common major	Automotive Technology	Business
Most common college	-	-

Auto service writer vs customer service consultant demographics

Here are the differences between auto service writers' and customer service consultants' demographics:

	Auto Service Writer	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 79.8% Female, 20.2%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between auto service writer and customer service consultant duties and responsibilities

Auto service writer example responsibilities.

Manage the refurbishment of used vehicles, writing repair orders.
Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Auto service writer vs customer service consultant skills

Common auto service writer skills

Customer Vehicles, 26%
Parts Inventory, 21%
Customer Service, 15%
Customer Relations, 9%
Repair Orders, 6%
Credit Card, 5%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Auto Service Writer
Auto Service Writer vs Customer Service Consultant

Updated January 8, 2025

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