Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between automotive service advisors and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer services coordinator. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $35,520 average annual salary of a customer services coordinator.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
Automotive service advisors and customer services coordinators have different pay scales, as shown below.
| Automotive Service Advisor | Customer Services Coordinator | |
| Average salary | $44,596 | $35,520 |
| Salary range | Between $31,000 And $63,000 | Between $27,000 And $45,000 |
| Highest paying City | Norwood, MA | Richmond, CA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Phillips Chevy | Stanford University |
| Best paying industry | Automotive | Finance |
There are a few differences between an automotive service advisor and a customer services coordinator in terms of educational background:
| Automotive Service Advisor | Customer Services Coordinator | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 47% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and customer services coordinators' demographics:
| Automotive Service Advisor | Customer Services Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 25.3% Female, 74.7% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |